-
August 2023 by Nahja Holloway
The staff member that checked me in was NOT friendly. She was having a bad day apparently because she was not smiling or very informative. It was like she hated being at work. It took forever when we arrived on scheduled time. We won’t be back. Please hire staff that are friendly, courteous, and actually WANT to be at work.
-
August 2023 by Jack B.
On August 3rd, 2023: I had an appointment and I arrived 5 minutes prior to my appointment time. I was acknowledged and I was told that I was next, but 28 minutes later, I was finally next. The lady who works there looked like she didn't want to be there. No greeting and you could feel her negative energy immediately. She moved like pond water going uphill. Picking up the equipment isn't all that friendly because it is so congested when you pull in. There is a potential safety risk of a traffic accident. Not good at all.Once I dropped my equipment off, I sat outside for 27 minutes, waiting to be cleared. I have never waited that long to drop any U-Haul equipment in over 35 years. I will never come to the Northview location in Jackson, Mississippi ever again. Make sure you're not in a hurry like I was because it can cost you dearly. Get a crew of people who want to work there and have a high level of passion for the job. A positive environment ensures high rate of customer return. That basic business sense.
-
June 2023 by Shirley Sherman
I had to give a star to rate. This uhaul store is terrible. The person waiting on me wouldn’t even speak. I asked him several questions. I bought boxes on line and chose here to pick them up. When I get there and say u have already charged my card he just stares at me. Then points and says the boxes are over there. The whole store is full of boxes and then I asked if he could help get them in the car. His response was I can take one. I had 2 bundles. They were very heavy. I am 64 years old and had to practically drag these boxes to my car then lift them to get them in. While he went back in the store and sat back down and got on his phone. DONT GO HERE
-
September 2022 by Luteacher Gates (Lu)
Much can be said about moving organizations that keep their customers in mind. My experience at this location was quite pleasant. I had many questions, and lots of options to choose from. What helped me most was the customer service that I received from Miss Cain. Her sunny disposition let me know that I was in a great U-Haul location to get the help that I needed. I observed how professional she was in handling a distressed customer. She kept calm and never missed a beat. I look forward to working with her in the future as she proved that she cares for her customer needs. This may be a small location, but they operate like a large one! Great job!
-
August 2022 by Luteacher Gates
Much can be said about moving organizations that keep their customers in mind. My experience at this location was quite pleasant. I had many questions, and lots of options to choose from. What helped me most was the customer service that I received from Miss Cain. Her sunny disposition let me know that I was in a great U-Haul location to get the help that I needed. I observed how professional she was in handling a distressed customer. She kept calm and never missed a beat. I look forward to working with her in the future as she proved that she cares for her customer needs. This may be a small location, but they operate like a large one! Great job!
-
August 2022 by Christopher Lowe
I returned this u-haul on a one way stop and it had already had plastic mattress covers in the back.I had 3 boxes and some plastic I had left in their.I told the checkout lady and she said their would be no charge.The Gas was at a half a tank and they said i was one notch less.They charged me 94.00 for gas and trash and didn't own up to anything. I would have never left with those charges,the lady said she would email me a receipt she was to busy.I have never been treated like this before.I will never do business with this u-haul again.
-
July 2022 by Bill Davis
Very friendly and helpful, easy process. Polite and professional.
-
October 2021 by Keith Stevenson
They had trucks everywhere but we couldn't rent one because they were for local use only.
-
September 2021 by Msunderstood Monica
I live close to this store every time I come for some propane gas they close they say no pumping on Sundays or they out they got some lazy people working on northview drive
-
September 2021 by Shay Bennett
Female receptionist was VERY rude. Almost didn’t purchase because of her service and unwillingness to help an inexperienced mover.
-
June 2021 by Wade Thompson
Horribly understaffed for a sunny Saturday afternoon. Long waits . Go somewhere else.
-
May 2021 by Amanda Williams
We drove 2.5 hours today to move our daughter. Their “system was down” so we had no truck and no storage unit available. We are very much in a bind....and no one bothered to call or send us a message. We could have rearranged our plans if we had just known!Poor poor business!! Rude staff at the North Jackson facility
-
March 2021 by Palmer Duckworth
U-haul is awful to deal with
-
November 2020 by Yvette Brown
Do not purchase the insurance. I had full coverage and they charged me for insurance. And if you late they charge you for a full day and add insurance. This was my second rental in 30 days and the 1st rental the trailer lights didn't work and I got pulled over by the cops. Horrible service. And they offer no discounts or assume no liability.
-
June 2020 by Madelyn King
I reserved a truck from Uhaul one month in advance. Less than 48 hrs before pick up, they informed me that my truck would be located an hour away in a different city. Not quite sure what the point of their reservation system is? Will be going with another truck rental service from now on.
