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July 2023 by Marz A.
This is my first and last time renting from this location. I reserved online and included an appliance dolly because I needed to move a washer/dryer. Upon arrival, the building smelled disgustingly of cigarette smoke. We were then informed by whatever person checking our reservation that they don’t “have those types of things” in reference to the appliance dolly. Apparently the website will let you reserve hardware although this location does not offer said hardware. Despite that, we continued with check in where the person attempted to bully my boyfriend into giving her a 5 start review although she had done absolutely nothing worthy of five stars. They also forced placed insurance and when I informed her I opted out of the insurance for the rental she said, “I would need it and the website automatically adds insurance” which is a lie because it gives you the option to opt out of insurance and I double checked before reserving the unit that I didn’t want insurance. We had a short distance to go so we estimated we would use about 30 miles. We were told if we went under that amount we would be reimbursed accordingly. Our total mileage was a little over 15 miles and I gassed up the truck and returned it to its location. They send you a message to check in the vehicle if you return it after hours, which I did. This check in process is extensive and we had already dropped the key in the drop box so we were unable to get accurate information for the questions it asked. We guessed as best we could and left the truck safe and sound. The charge was pending in my account for a few days and I called to inquire why and was given the 1800-GO-UHAUL contact. I spoke with a very knowledgeable rep who commented that this location had to check the vehicle in so that the charge would not be on hold. I receive a call telling me I didn’t put gas in the car, and I pointed out I did and that it may not have been accurate because we could not check it because we had already dropped the key in the box. Cecila goes on saying there is nothing she or her manager could do to reverse it to the right number so the charge has to remain. I will be reporting this to the CFPB. If possible, avoid this location. Have a great day. :)
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July 2023 by Raja V
Nice staff
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November 2022 by cecelia ellis
They're open and friendly service
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January 2022 by Bells Ringing keys of knowledge of ENOCH
Made my reservation it was quick & ready when they said it will be ,,,no problem thumbs ✊ ups
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January 2022 by Michelle
Rented a truck for the first time it was an easy process. Just showed up get the truck on time and was a nice person there to help me. When i got into the truck it spelled of cigarettes. I put about 250 miles on it. It also was leaking on my desk and little drawer thing from Walmart. Good thing it plastic.
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December 2021 by Sheriee Sheriee
This location saved the day, after another reserved location failed to comply with my reservations. The young lady at the front desk was extremely courteous and helpful. She was able to accommodate me, and I was able to get moved..
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November 2021 by Keith Stevenson
Finally got a truckafter trying for a week.
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August 2021 by Rei Rei
I was told they don’t have boxes...I’m like really surprised because that’s what it even says on their site but okay. ☠️
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July 2021 by Edward Brown
Very helpful and really friendly
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June 2021 by Sam 1 Holloway Jr.
It is a older storage unit but the staff was very helpful
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December 2020 by John Walker
Excellent service from Crystal. She was very helpful and friendly.
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August 2020 by AwakeNow 242
Uhaul was great. Great prices. I picked my U-Haul truck up at the U-Haul on highway 80 s and the woman was not very nice. What I really want to say is she was rude as hell. Other than that it was a great experience
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July 2020 by Karen Lehto
Very helpful, kind and professional service! Would highly recommend!
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June 2019 by Betty Osborne
Bought a box I didn't get.
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April 2019 by Will Jackson
Was told that we could use the truck as long as needed..... To get charged an extra $19.99 for dropping the truck off 10 minutes after 5 o'clock......
