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December 2023 by Jacquie Wingate
Black eye for Laurel. Very rude desk clerk.
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December 2023 by Ginger Cox-Windham
We reserved a room with 2 beds for 3 nights an front desk service was pitiful Rooms smelled bad seen mold mattresses were stained but had a pad had to change rooms 3 times and would not not refund because was booked through 3rd party so we just left out of there a day earlier an got a room at the holliday inn express across the way for 2more days it was beautiful compared to the days inn/best westernNoteworthy details: Stop if you have any respect for yourself don't go here
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October 2023 by Donna
The beds were clean and floors acceptable. The bathroom had not been cleaned. However, when I reported it they came and gave a thorough cleaning with apologies. I would say their customer service was very good. They were short staffed and working through that.
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October 2023 by Virgie Anger
Good atmosphere, friendly, courteous employees. Full breakfast.Food & drinks: Only complaint about the breakfast was, no fresh fruit.
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August 2023 by Holly Varner
Great customer service from front desk, breakfast is well worth what u pay for the rooms n if u have any issues or need anything. The front desk ladies are there to help n very kind n show true Southern HospitalityRooms: Rooms were good, clean. Definitely want to book for first and or 2nd floor. 3rd floor is okay just don't like being that high up.Safety: Very safe. It's always better to stay in a hotel where u have to go in to get to the rooms rather than the rooms are on the outside..
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August 2023 by MYRA MADISON
The staff was welcoming and very friendly. The continental breakfast was kept well
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June 2023 by Matthias Freihube
Nice hotel, clean rooms. Night light in the bath!....
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May 2023 by Tom Jasiewicz
Not bad. It was clean. Breakfast was minimal but food was ok.Hotel staff was very friendly and helpful.Pool was green and I doubt anyone ever used it. I'm guessing that it won't be open anymore.
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January 2023 by Robert Paugh
We arrived only to find out the Motel is changing ownership. When we made our reservation, we were told breakfast was included. Stale bagles and cold cereal is not a breakfast I could considderso off to breakfast each morning.So needless to say our stay was far less than desirable.
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November 2022 by Jim Mathenia
Friendly staff. Every staff member I came close to told me hello and asked me if I needed anything and if everything was good. Clean hotel, nice hot breakfast with omelets, bacon, gravy and biscuits, cereal, oatmeal, waffles, yogurt, coffee, juice, milk etc. I stayed in room 302 and my room was cleaned daily and replenished. The only thing I could say half way not above standards was the mattress on the bed. It was a bit wore out and could use a new one but I still slept okay. Thank you to all the staff of Best Western for such wonderful service. I actually left the cleaning lady $20 on her cleaning cart as I departed my room to go check out. Hope she received it.
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July 2022 by Michael Barnhart
Met all of my expectations. Every thing was clean and comfortable. Staff all nice and pleasant, AC was easy to set a comfortable temperature. The breakfast was a typical hot meal (waffle,eggs,biscuit,bacon or sausage) juices/coffee... I see at many places, all fresh and refilled as needed.
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July 2022 by Jerry Geter
Desk staff was very kind, helpful, & efficient as was the sweet lady keeping a watch on the breakfast! Hot breakfast choices, cereals, fruit, yogurt, waffles, juices & good coffee. We would stay there again. New remodeling & clean.
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June 2022 by Shaquita Jenkins
The General Manager here is just nasty and unsanitary! She is very disrespectful stay away! It is unacceptable to stay in a room with bed bugs! Read other reviews! I do not need attention! Keep responding It is just adding to my case! Infestation Bed Bugs! Do not go here! I told Gena she was being recorded and I only have one complaint. This is just ridiculous! Everyone please read the other reviews. I also have the Health Department coming as well. This is sad and unacceptable! The amount of money we paid to get bitten and have to spend more money for doctors. You are a sad and unprofessional lady. They are just hiring anybody now.
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June 2022 by Jo A.
Reception staff was personable (laughed, joked, conversational) and helpful (personal recommendations and provided a map of places to go/things to do). Room was clean, aesthetically pleasing and bathroom was stocked with soaps,shampoo,conditioner and lotion. Breakfast looked great-hot (not prepackaged microwaveable) and cold options. Wifi was not really fast-but certainly in acceptable range. I think great value for the price!
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June 2022 by jp hemphill
The room was extremely clean and big, service was awesome. The people who worked at the front desk were absolutely fantastic. I will be staying here again when I go back to Laurel Ms. The only reason I gave a four star is I was told at check in if we wanted to use the pool they would open it, when we decided to go to the pool I was told that the pool was closed until June 1.