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January 2024 by Bailey Echevarria
So very grateful to the crew working here. I was having a very bad string of bad luck that ended up with a leaky tire while in the middle of a 9 hour road trip (oh no!!). No worries because Linda Whatley made sure I was taken care of in a timely manner so that we could get back on the road. She truly went above and beyond to help us out. This was the most amazing customer service I’ve ever experienced. Much love to Mrs. Linda and the team.
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January 2024 by Lowell Hamilton
Checked tire for a slow leak, found nothing and didn't charge for it. Thanks!
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January 2024 by Brandy Thornton
Friendly staff, quick, efficient service, prices are always excellent, and the convenience of it being located nearby my home and work means I can drop off my car and walk to work if I need to leave my vehicle!
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January 2024 by Amy Falcon
Friendly, professional and timely.
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December 2023 by Darin Braddock
Very professional and speedy work done on our car with fantastic customer service in a friendly manner.
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December 2023 by Donald Arrington
They inform you what going on with your vehicle, if you need more work done or if going to take longer than what they told you.
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October 2023 by Tom Froemke
Idiots lost my locking nut for my tire, so I went in there and told them it was missing a locking lugnut, they left it empty, so then they put a regular one on and put it on so dam tight no one can get it off.
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August 2023 by Scott Martin
Can’t say enough good things about these guys. Always courteous, price of service is great, and have never had to wait very long even without an appointment. I do recommend getting an appointment as they are busy, but because they are so respected and liked. Thanks for all you do guys.
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July 2023 by Big Red Agee
I was there paying my mom bill today. Zach the manager are always cool and greets you with a smile. He is very pleasant to talk to about your vehicle. He actually asks like he cares. Thanks Zach and good job. However sometimes the prices are a lil high but other than that it's great. ??
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May 2023 by Jeffrey Cheney
I've used Firestone Mastercare for decades. National brand chain with locations in both large cities and small towns.The Laurel MS location is convenient, and the employees are friendly and honest. Finding a good mechanic is essential when you own a car. This Firestone consistently earns my repeat business.
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April 2023 by Diane Kleckner
Staff was helpfull and we were able to get a set of new tires put on the car in reasonable time. We had a wheel alignment as well.Service: Wheel alignment
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March 2023 by Jeanie Minter
AWFUL customer service. Called to ask if they were patching tires today and the guy rudely responded with "Well, If I had time I would!!" Okay, sir, a simple "not today" would have been a more sufficient answer.
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February 2023 by Brenita Pruitt
Bad Customer service from Zachary I wouldn’t dare use Firestone in Laurel Ms again
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February 2023 by Fabulous Jones
Car had no oil. To it back to them because my oil was changed by them. They didn't care. Didn't even come out to check it. I had to take it somewhere else. The other place told me it had no oil. They checked for leaks, no leaks. Plus I park in the same place daily, I would have noticed a leak... I was extremely disappointed in the lack of concern
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January 2023 by tanya
Their service is getting worser! I went to get a tire checked out (nail) the manager says we can’t get to it today..he said try back in the morning.. went back next morning first thing a different man was there I told him I’m waiting on my car I need the tire checked out..he said no you’re not we have appointments..so he schedule me a whole day later..I explained how ridiculous that was and that I did purchase my tires from them and their under warranty and etc… the problem is how they push you away without looking and Checking because if I was told to come back I should have got seen then..when my warranty up I’m not doing business with Firestone again I will go somewhere their grateful for business and good customer service ..I hope the others are better than the Laurel locationService: Tires
