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November 2023 by Stephanie Whitfield
This place is very horrible poor customer service. The guy can’t remember his name that works at the service desk is rude.They don’t communicate with you at all when having your vehicle.This is the second time we’ve had a bad encounter with them but definitely will be the last. I’ve went by there several times and called to speak with Mr.Walker everyone’s exact words are WE DONT SEE HIM BARELY KNOWS when he’s here.if you can go anywhere else besides here I highly recommend it the first time my husband drove his vehicle there and had to end up getting it towed away only to take it somewhere and find out they broke 2 plugs in the motor and he had to replace the motor at his expense if I can give them a 0 that’s what I would do
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November 2023 by Wrenne West
Excellent service!!! I’d say that’s the best customer service I’ve experienced in Laurel, MS!
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November 2023 by Christian Carter
Do not, I repeat, DO NOT support this business. I brought my new 2022 Bronco Sport in to get the battery checked out and when I received my vehicle back it smelled awful like cigarette smoke and the cigarette butt pictured below was left inside my vehicle on the driver side floorboard. Non-smoker here so this was especially disappointing and careless in regard to my health and preferred lifestyle. Absolutely pitiful customer treatment and as a Laurel resident I should have known not to take my vehicle here as they have a reputation in town for being notoriously terrible in the way they handle business. The place should just simply be shut down. If you care for your vehicle, DO NOT TRUST THIS BUSINESS. -Christian Carter
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October 2023 by Bill Cunningham
A shout out to Service Advisor Aaron and Technician Josh. I recently had to to have my RV towed in to their dealership due to it stalling out on the highway. They were very supportive that we needed to get back on the road quickly and in only two days they replaced the fuel pump and we were back on the road. Again our thanks to them for all they did .
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September 2023 by Jacqueline Franklin
I wasn't able to make a appt. like another customer I overheard talking to the person on duty. I had to make a 2nd trip for a alignment because technician was off. They had to go to the warehouse to get the tires that I could afford to put on my truck, but they had the more expensive brand there. But I'm thankful that they had the economical brand nearby so that I didn't have to make a 3rd trip. I was last there in Nov 2022 for "The Works" and by this month September 2023 I've had to replace two of my 3 year old tires (bought from another retailer)and have a alignment. The tires that came with the truck lasted almost 7 years without needing a alignment.
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August 2023 by Jenna Evans
Always a pleasant experience!!!!
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May 2023 by Bryan Doyle
Awesome experience buying my first Ford. The transaction was seamless from application through delivery. Tori was a great sales representative both during and AFTER the sale. Very satisfied.
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April 2023 by Sherika Everett
Even if I’m unhappy I never to much leave a bad review, but In this case I feel like my husband and I are on an episode of punk’d. We purchased a blue 2019 ford f-150 in May 2022 out of the 9/10 months we’ve had the truck it’s been at the dealership a total of about 6 times and about a total of 5/6 months of the time we’ve had it…. Needless to say we just got it back again from being so called fixed and we are having another issue. We pay a note faithfully ever month even when it’s in their possession. We took the truck in for repair back in December and didn get it back until February but still paid the note. I would not recommend this car lot to anyone. My salesperson was all the help she could be but customer service from others wasn’t even up to par. We have begged to get out this vehicle into another and we can’t even get any satisfaction/help in that area. I’ve done so much research and very aware that they can get us out this truck but the refuse to do so. What happen to customer satisfaction!? Took me showing out to even speak with the general manager after leaving several messages for him to call me. Please by pass this place!
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March 2023 by Aj Johnson
Great place to do business with!
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February 2023 by Betty Abrell
Super nice people. They like for their customers to be taken care of first class! I love the care they give.
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January 2023 by Josh Windham
Huge thanks to Mrs. Belinda Bender of Laurel Ford Lincoln Kia! Great Sales staff and friendly faces all around. She worked hard to make the deal for us.
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January 2023 by Tanya Shepherd
The best I have ever dealt with at laurelfordlincolnkia. My sales rep was Ms Belinda Bender. Everyone there is like familyTy for my Lincoln nautilus
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January 2023 by Kimber Windham
Thank you to Ms. Belinda at Kia of Laurel for helping us find our new ride!
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December 2022 by Tony Stafford
Worst car buy experience ever...Called and made an appointment to look at car. When I arrived the next day, the person I made the appointment with wasn't there. One sale person said she was off that day the other said she called in sick..that should have been a sign to walk away. Met with AJ test drive call. Made offer to buy on Monday, only stipulation was to have the oil changed and two new tires put on the vehicle. So they would all match. Took eight hours to buy a car. I was told I was changing when I got home, and I discovered that that was not the case. Too many lies go somewhere else.
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December 2022 by Tony S.
Worst car buying experience ever. Took eight hours to buy used car. Bought the car on a Saturday under the condition. They will change the tires and change the oil. Got there Monday with cash in hand. Tires were not put on the vehicle. Four hours later new tires, and oil change. When I got home discovered oil had not been changed. Never again.