Professional Automotive is highly praised for its exceptional service and customer care. Many reviewers highlight the kindness and helpfulness of the staff, who go above and beyond to assist customers in need, even during challenging situations. One traveler faced brake issues and was relieved to find that the team quickly diagnosed the problem, ensuring a safe journey home. Another customer appreciated the prompt and efficient service for a simple repair, which was completed at no charge. The shop is noted for its excellent communication and timely work, often completing jobs the same day they begin. Customers have also expressed their gratitude for the knowledgeable staff, who provide honest assessments and solutions. Whether dealing with complex repairs or simple fixes, clients leave feeling thankful and satisfied, often recommending Professional Automotive to friends and family. Overall, this business has built a strong reputation for reliability and customer-focused service in the community.
Leaving Texas to Laurel we had problems with the brakes. They didn't hesitate to check it. Trouble with abs sensor. Will be ok to drive home to WV for repair. Very thankful for these 3 gentlemen that took the time to help us and put our mind to ease. May God bless them.
May 2024
Fast and trustworthy service. Jimmy was incredibly professional.
November 2023
Took our older RAV4 here for some brakes, with a bit of a tricky job because of prior issues. The guys did a fantastic job. Great communication and work. Job was done in just a couple of days. Very appreciative of their service and will be back!
