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October 2024 by Amber Stephens
Worst experience ! Girl was rude and dismissive! No help at all. Sold me a new phone with new service without explaining the increase in my bill which cost me 200$!!! I’m so angry! Customer service got by bill down over 140$ a month from what she sold me. Sheridan or Sheer something is her name .
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September 2024 by Ryan Soileau
Went to this store to upgrade my phone to a newer model. The salesperson signed me up for services that I did not agree to. Then once I figured out that they had done that, they couldn't help me to resolve it and turned me to the online portal.
Truthfully, after this experience of being ripped off and disrepected like this I wouldn't go to this location. Either go to the store in Madison, or just order online.
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August 2024 by Michelle Gray
Ian and all his staff were amazing this morning helping us get my Dad a new phone! They were patient and knowledgeable and friendly! I highly recommend them! This will be the only AT&T store we will use moving forward.
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July 2024 by T. G.
Please visit other AT&T locations if you can. The employee(s) at this location act as if they don’t know what customer service is. One young lady has an attitude when you are trying to explain things to her. The other lady has to clean up the one with the attitudes mess ups. They need a real manager in store that has been with the company for more than 3 years so they all can be properly trained. One visit to this store and my account got screwed up and they don’t like to provide the information so you can make a complaint. Highly disappointed. Proper training is needed for the new associates working at this location.
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July 2024 by Ike Norwood
Everything was professionally done... I even bought 2 IPADs when I had no intention of buying them. When the service advisor showed me the product and the price... I was hooked
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July 2024 by Christina Polk
We had the best experience today. Francis took his time, went through our bill item by item, and saved us almost $200 a month. I HIGHLY recommend seeing him at the ATT Gluckstadt location. We could not be more pleased! Excellent customer service!
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April 2024 by Kenderick Ratliff
The for my answer is because At&t is a great company to be with i plan on been with them til the end At&t the Best ?
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January 2024 by Pricilla P
Need more staff. But overall they are good helpful people that can help with any att problem that you having with your phone
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January 2024 by Samanda Tory
Excellent service, Erick is an awesome representative!
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November 2023 by Zach Ashcraft
Absolute dumpster fire of leadership and customer service. If I need to go to an AT&T store in the future, it won’t be this one. We had an appointment with Marcus (who I’ve heard may be store manager), who showed up 20 minutes late and seemingly half asleep. Instead of refreshing himself on what we were there for, he proceeded to totally botch our account. He opened a second account that we didn’t ask for that we’ve since been billed on, told us that we would receive certain discounts that we haven’t received because he set them up incorrectly, and didn’t offer other discounts that we’ve since learned about. I’ve been back since to get him to help sort out some of the mess he made, but he refused and told me to call the 1800 number. This is not a store or staff I’d recommend doing business with.
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November 2023 by Suga Slim
My favorite entertainment store!!
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May 2023 by Cynthia Keith
Excellent service and representative very friendly and helpful and knowledgeable about everything .My husband and I both ended up with a phone. We are very happy with the service we received.
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April 2023 by Brandt Ostrom
Love love loved !!! The people and the knowledge they had. I was so worried about going in for help I will not hesitate ever to go in again.Big thank you from the Michigan girl !!!
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November 2022 by Jacolby Day
Quick friendly service
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June 2022 by Sandra Cotton
Marcus at the Gluckstadt, MS store was by far the best sales associate I have ever encountered at AT&T. He was so knowledgeable, patient and helpful! BEST SERVICE EVER!
