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February 2024 by Connor Haywood
The sign says open, it's an hour before close, all the lights are on and there's plenty of ice cream in the cases. For some reason, the door is locked and nobody seems to be inside. We waited out of courtesy in case there was a solo worker in the restroom, but nobody showed up and the phone went unanswered after 20+ minutes.
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January 2024 by Shannon Scarborough
This place has the best ice cream! Chocolate chip mint is my favorite and they make it perfectly. We walked right in and they were right there to help us and gave us wonderful service. I would definitely visit a Baskin-Robbins near you.Parking: There were many stores lined up in a row, and the park areas were in front of the stores, which made it somewhat difficult to find a parking spot directly in front of the ice cream shop.
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July 2023 by Corry Atkins
Delicious ice cream in an upscale shopping center. Women’s bathroom out of order and men’s bathroom needed cleaning.
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June 2023 by Hallie S.
Don't order a cake from here! I ordered a grill master cake and when I picked it up it looked TERRIBLE. I called the store and they told me they'll talk to the manager and the girl told me I'd be receiving half of my money back. That was two weeks ago and I have been calling on and off for those two weeks and the manager is NEVER there. She never got back to me. 0 stars.
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June 2023 by Josh Bowen
They didn’t have anything in stock and just threw something together. Worst baskin robbins I’ve ever had!
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February 2023 by Christopher James
Excellent ice cream and fast service!
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January 2023 by Emily Guffey
Walked in and the girl working was sitting at the table with a guy eating what looked like Chinese food. We were served ice cream that tasted like it was freezer burned and stale waffle cones.
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December 2022 by Daniel Ellis
The young lady that was working this evening was by herself and she did a fantastic job. We wanted a certain item on the menu, but they were out. That’s OK, she provided an alternate and something that was similar to what I was wanting and it was fantastic.
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August 2022 by Arlena Johnson
So I’m a bigggggg yarnells fan when I do have some black walnut ice cream. It is literally my favorite. So I go to baskin robbins with a friend and immediately think it won’t be good. Boy was I wrong. That black walnut was so good, I felt as if they made it just for me. I got it scooped into a waffle cone bowl and having it together was simply the best. I finally having a great contender for one of my fav sweet treats when I let myself have it.
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July 2022 by Eli T.
Out of stock of half the ice cream. Placed a birthday cake a week ahead of time and did not let me know that they could not make it and not even one call. Went in and the lady's working did not even say sorry!
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July 2022 by latesha smith
Nice friendly, helpful staff. Ice cream delicious as always.
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June 2022 by K Nichols
The pralines and pecan ice cream was great, but they didn't have the type of cone I wanted . I settled for a sugar cone and I understand because this young lady was the only person working in the store and there was a line. She probably didn't want to make the waffle cone or bowl that everyone was requesting because it was 8pm and probably getting ready to close. So she did offer cake or sugar cones. It didn't effect the way the ice cream tasted, so it was cool.
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May 2022 by Kiomi Leist
Worst experience ordering a cake and then never got it for my daughters birthday. They don’t open when they say they open which is the reason there was no cake for her birthday. Then had the nerve to call me on Monday to ask why I didn’t get the cake! ?
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May 2022 by Meka Weston
Prior to arriving to the store the young lady was very rude over the phone with me trying to get directions but I decided to still go to the store anyways because I want my protein smoothie so bad if I know I love my protein smoothies and mix them with my strawberry shakes and upon arriving she was just as rude at the store she was on the phone when I ask her for management she informed me management wasn’t in when I asked when management was returning she said management was on maternity leave when I asked for management name she said why do I need to know that and I informed her because that’s her manager and that’s what I would like to speak with she does with my manager don’t want me giving out that information then I ask her what’s her name she goes why do you need to know that so at this point I’m not even give her any more energy I walk out the store and prior to I didn’t tell you all as I was coming in the store she was talking to another employee about our conversation gossiping not even knowing that I’m the customer that she’s gossiping about which made me even more so not wanna do business on top or unprofessionalism so as I asked the young lady who was in there with the what is the general managers name she said Priya so pretty if you are reading this review you definitely wanna think twice about this young lady that you have one in your store it’s 215 on May 5 this was the time of the incident occurred in a very Porten that you were dress that’s because because of her unprofessionalism you have lost a customer
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April 2022 by Donna Myers
I ordered a cake on the website, allowing the 24 hours they advertise for pickup. When I arrived at 11:00 a.m.(my scheduled pickup time) the store was closed. I left and returned about 40 minutes later. The young lady working alone there could not find my cake. She called her boss and he told her it was ready, just not boxed. She finally came out with the ugliest ice cream cake I’ve ever seen. It had none of the candy decorations that it should have had. The sides had melted, ran and been refrozen, leaving drip marks on the sides and the top edges looking messy. The pink printed message ( not script as shown on website) looked like the work of a second grader. The young lady felt awful and did everything in her power to make it right. I ended up with two smaller cakes - neither of which are the flavors I ordered, and with no birthday message on either. Extremely disappointed - if I ever order another one, it will be from the store on County Line, not the one in Madison!
