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April 2024 by Chris
I had an amazing experience here. I walked in, everyone greeted me with a very happy hello. I ordered my sandwich and the women helping me out was so sweet. She offered me a taste of a sauce I was hesitant about. My sandwich was made amazingly and tasted absolutely fantastic. I will definitely be coming back here
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April 2024 by John Fisher
The staff was super nice and polite. Was welcomed as soon as I entered. Food was quick to come out and was hot and tasted fresh. Will come back for sure.
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March 2024 by Niki w/ 1K
Lisa and Teresa are the best!
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March 2024 by Paxton Tharp
I work for a very large company in the Jackson metro area. Every Friday I am responsible for ordering our company lunch on Saturdays. We order from multiple different places but this one has been the worst and I want the owner to know we will never order from here again due to his or her super rude employee. On Friday nights I call to place large order and always have order the order called back to me and they charge the company card. But..... for some odd reason the last three times we have been told they didn't charge us for a couple sandwiches and we need to be charged. I just find that very odd after being told my order back to me. I spoke the the General manager on the phone and let her know that we will not be ordering from this location ever again since this is a continuing problem. She was extremely rude and instead of trying to make it right. She just talked badly about us to my employee and told us she will make sure we can not order from any of the firehouse locations. So instead of us spending an average of $800 a month with them, I will be taking our business elsewhere do to a rude general manager that doesn't know how to run a store. If you own a business and are looking to place a larger order for your stafff, do yourself a favor and don't go here.
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March 2024 by Ralecia Robertson
Everything about the environment just screams a warm welcome! The staff were very nice and patient and they made sure that everything that I ordered was made with perfection !! MOST DEFINITELY RECOMMENDED!!!!!!!
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March 2024 by Jay E
The crew are always friendly to me when I walk in and the food is always amazing.
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March 2024 by William Nelson
Best subs around with 3 sizes.
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February 2024 by Miller Cates
The workers were friendly and greeted us when we walked in. We placed our order online, and it was ready to pickup on the right hand side of the door. The sandwiches were great!
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January 2024 by Amy Gant
Food is ok but not very fresh. I've been in there numerous times, and they act like you're a nuisance by coming in.
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January 2024 by Curley Wells
This restaurant has the best customer service hands down.The food is always fresh and none the less delicious. The staff here are very welcoming.Kid-friendliness: Kids enjoy getting the firehats with their kids meals.
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January 2024 by James Clark
Italian sub is great. The beef and cheddar brisket is not it has a wierd tastes might be bar b que sauce used on
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January 2024 by abu anfaal
they don't welcome us when we arrived and they were welcome the others
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December 2023 by Gabby Robertson
Picked up my steak and cheese less than 10 minutes after ordering online. The steak was cold and cheese was not
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December 2023 by Krystal Wells
Fresh Delicious and Affordable, all accompanied by Heartfelt Service.Vegetarian options: Salad, soups, veggie sub.gluten free bread.Kid-friendliness: Kids love Firehouse. They get a fire hat with their kids meal. They also get to check out some cool Firefighter gear.
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November 2023 by positivenergy347
Botched the order, nailed the greeting! Warm welcome. Guy in front of me was missing items in his p/u order. Mine was missing items also. Manager was rude. Hook’n’Ladder is always delectable. No thank you for lazy, awful service. It hurts the brand.
