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December 2023 by Bryce “Mystropersuader” Cam
Rude employees. I asked if I could get help at the money center and was told it’s closed. I asked what time it closed because it is suppose to be open until 9. The worker told me whenever the manager wants to close it is what time it is closed. Tired of stores these days not honoring the hours they have online
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September 2023 by John M.
This is an overall good location of Kroger. I am generally a fan of Kroger and whenever I am in the area, I find myself stopping at Kroger.When traveling for business, I often stop at Kroger to get water and whatever else for my hotel room. One of their waters, their blood orange flavored water, is definitely something amazing.I also usually pick up stuff to lug home. I am definitely into food and enjoy cooking and some items I can only find here.The staff is friendly at this particular location and there is something to be said about wandering the aisles, soaking up the various foods available. It is definitely a zen vibe.All in all, I would definitely recommend this particular location of Kroger and I will give it five stars. If you are in the area, go check it out.
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May 2022 by William S.
In general, the service is decent, the store is fairly well maintained and the shelves are as well stocked as they can be given the current supply issues (2022). However, my specific gripe is with the online ordering system. My wife and I recently placed an online order for pickup, but nearly 25% of the order was entirely missing and several other items were made with bizarre substitutes that invalidated a number of coupons that were being applied to the order. The employee who brought out my order did not mention any substitutes or missing items when they delivered the food to my car and I was forced to make a return trip to acquire the missing items. Also, this is not the first time this has happened with online ordering from this location. Tl:dr in-store shopping is adequate , but never use the online order function.
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May 2022 by Jan M.
I don't know how, but this store continues to get worse! I've been reviewing it for years and it's worse than ever. Horrible.
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January 2021 by Molly W.
Well run and clean. Employees are willing to help you find things. Self checkout is fast and easy. Gas station is nice and good deals on gas. Wide selection of almost everything . I would recommend they make the produce area better since people tend to block the way there and race for produce . However the produce always seems clean and fresh and well stocked. Tons of parking and many places for carts throughout the parking lot. Right off of the highway and near banks and restaurants so you're not far from anything. Right there when you reach the city. I had one cashier throw another customer's groceries at me while I was bagging my own and this infuriated me but other than that it's a great store. I was surprised that would happen since usually nothing ever goes wrong for me at this Kroger.
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January 2020 by Michelle C.
A great store with terrific employees! Everything is organized & if something isn't on the shelf, one of the helpful employees will go & try to find it for you. I hardly ever go to Walmart anymore. This is the only store I need. I also love there digital coupons!
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January 2020 by Robert T.
Excellent grocery store. My wife and I love Kroger. Excellent quality of food, affordable prices, and friendly staff if you need anything. I would also venture to say that Kroger brand food items are usually (not always) just as good as name brand. The Kroger granola bars have been the only mishap I've encountered. They also have plenty of coupons available for download on the phone app.
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November 2019 by Cheryl A.
Kroger click list is ridiculous. Their click list staff can't pronounce the basics of the groceries I order, and they pick out substitutions like they have never cooked a meal before. (I.e. I order all the ingredients to make roast with blueberry pie. They bring my groceries without the roast or blueberries -even when I approve the option for substitutions! So, I can't cook the meal!) The wait to get what I have ordered is ridiculous-60 minutes in the car last visit! I could have gone in and bought them myself in that period of time, and I bet I could have found the main ingredients to actually cook the meal, too instead of doing what they do which is come back to the car and scratch their heads and say, "Um, yeah, we out of that" when I go in right after them and find it. And they charge for this headache! Kroger doesn't usually have cashiers working the registers when I go there to shop inside either, so most of my visits involve me dealing with the self-check-out machine which I don't want to do. We need a competitor for Kroger- I bet they would improve if there was one! Bring us a Publix already!
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May 2019 by Liz L.
It's been 3 weeks and still no sirloin. Yesterday I bought prime rib eyes and a filet that were some of the worse I've ever had. Will not buy beef from the butcher case again unless improvements are made. 5/1/19 - Ran in today for a few items and the same sad story - low stock on anything that was on sale, ice cream aisle, and thank goodness that wasn't on my list, was completely empty - nobody working on anything, just empty. I wouldn't be surprised if they placed half-melted items back in the case when it's fixed. Got to the front and there were two cashiers and lines with people with full carts. I got in line and had to wait behind two people with full carts. Could have done self check-out, but I had too many items for that to be easy - and really, is that ever easy? It aggravates me when they push me to do self-checkout. They called and called for more cashiers, but no one came. This is one of the most poorly managed stores I've ever been in. It's a shame, because it could be a great store. I find myself going to Walmart more and more for groceries, which isn't nearly as convenient. We have lived in Madison for 5 years now and this store continues to disappoint.
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March 2019 by Nat P.
Wow! When I think super awesome grocery store, with everything I'm looking for, cleanliness, excellent customer service and great range of prices, THIS is it! We were looking for just a few healthy snacks, fresh produce and a few sweets. We almost bought out the store! The butcher shop was making us drool! The bakery department was irresistible and the produce and dairy were so bright, clean and varied. No complaints... other than this store is two states away from home. ;)
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September 2018 by Beverly H.
More disappointing than ever. Never stocked. Store Manager treats employees terrible and talks even worse to them, when in actuality it's the Manager's fault the items aren't in the store. Regular employees can't order stock. This should be an embarrassment to Kroger corporate with this being the largest Kroger in Mississippi (or is it). This store certainly hadn't lived up to what it was billed as being.
