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March 2024 by Sarah Tate
It's been a long time since last ordering here at this location. I would luv Penn's if they didn't use so much salt. Again, my food is so salty till I couldn't enjoy it. Food cost to much to end up not eating it. That's it for me. Not going
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March 2024 by Glynis Jr Bouldin
Thank you Miss
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March 2024 by Lisa Varrie
Our first time there . Placed order took over 30 min to get. Arrived home and it was not at all what we were expecting. They were rude as well. As I’m reading these comments it seems as the restaurant has made excuses for every comment
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October 2023 by Thaddeus D louisville Sr
Penn’s never disappoints.
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October 2023 by Kathy Thornton
The food is usually hot and good, and they give me plenty. However, the health inspection grade was a B on my last visit. The new cashier was very friendly and efficient. HOWEVER, one of the female kitchen staff came out wearing socks and flip flops; pretty sure that's a violation. Won't go back for a while.
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October 2023 by Shun Givens
Called in and placed my order, everything sounded good. Worker took my order and she ended with “it will be ready when you get here”. Didn’t think much of it. Got there and got my food fairly quickly. I was on my lunch break so I didn’t inspect the bag. Got home and noticed that my box was inside of another bag tied up tight. Uh oh. Had a bad feeling from here. Open the bag and saw that my fish and fried okra were both old and she had just put the box in the microwave to warm it because the box was deformed from the microwave melting it. Greens were hot though. It wasn’t packed or anything. Worker just didn’t want to give me fresh food. Won’t be back
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August 2023 by donya Simmons
My food was
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June 2023 by Perry Jones
Too pricey for the amount of
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March 2023 by Yoland A
The worst! Don't stress yourself just avoid this location!! Went inside only to be told by a teen that we need to go through the drive-thru, not taking orders inside. Pulled up to the drive-thru to order, waited 20 minutes before someone took the order. Then wait another 30 minutes to get your food with only two cars in front of me. Because of the design of their lane, you are practically stuck in line even if you choose not to order. This type of service appears to be the norm in most all the stores in Madison. OH! THEN PULL UP TO THE WINDOW AND THEY ARE TAKING ORDERS FROM PEOPLE WALKING INSIDE
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March 2023 by Jay D.C.
Customer service -0! Update your online business hours and inform your employees to answer questions appropriately! We are at drive thru 855 - took you 5-6 minutes to answer the young man says “We closed”. My husband then asks what time? No response. Bottom line- this store is trash and continues to get worse. Online hours states 930 pm closing time.
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January 2023 by Rickie Douglas
I was charged too much for the popcorn shrimp dinner. Sign said $9.49 but charged $11.49. Manager said sign said “prices may vary.” It didn’t. I took pictures.
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December 2022 by Shawn Bell
This Location Is HORRIBLE, Madison should Shut It Down... we went in to order at 8pm and were advised to go to the drive thru, waited 23mins in drive thru, only to be told They're Closed at 8:23pm... When we asked what time does the store actually close the lady with the bonnet on said 9pm, but we already shut down for the night... DO NOT PATRONIZE THIS Location!!!!
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September 2022 by Kirby Smith
Um Um 3Stars Duue2 Nooooe Shrimp & Datt Whatt l Wuzz Super Craveing Ferr Aldo Daa Catfish Wuzz Delicious Dooe Along Witt Daa SoftBall Size HushPuppyz Mouth Watering l Must Admit!!
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April 2022 by Karla Porter
No customer service…Front of the house ( young black guy) wearing same gloves to collect money and then box fish up. Don’t care attitude. Ran out of stuff I ordered and paid for already. Never even bothering to tell me that my order was not completed. Acted bothered he had to go get a can of mustard greens and open them… still not getting mine. Just ridiculous.
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April 2022 by Leigh Miller
The penns in madison attached to the sprint mart in Madison,MS is the worst store. Customer service skills are a -10!! I will never come here again. I pray the owners see this so they can get their employees together.
