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June 2022 by Jasmine S.
I enjoy shopping at Sam's but getting someone on the phone has been extremely difficult. I've been calling yesterday to cancel a pick-up order. I had to speak with someone in Tire and Battery to get someone on the phone from Curbside Pickup. Mr. Jarvis handled took care of it. He had great customer. However, I shouldn't have to go through hoops to speak with someone.
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May 2022 by April P.
Ordered flowers to be delivered online. Says delivered. Called 800 number and was told it was delivered. Told us we can't get refund. We had to come to the club. 7& 1/2 hours away. Lol. Can't make this stuff up.
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May 2022 by W Scott P.
Horrible in every way. I ordered flowers via the sam's website to be delivered to my daughter. Order placed no problem. Was able to pick a deliver time the same day - awesome! Waited a few hours for the delivery window to come around, got a message indicating the flowers were delivered. Woohoo! Wait, no they weren't. No delivery to my daughters residence, or any neighbor, or the mailbox, or the office. None. Called the 800 number to find out I need to talk to the store - the rep on the phone tried calling...no answer. Told me to try to call the following morning. Fine. Called...was told "we don't deliver floral. Well, hold one"...12 minutes later the call disconnects. Called back...no answer. Called 8 times before they answered. Ask to hold...52 minutes later, yes you read that correctly, after 52 minutes I get an answer and disconnected. They hung up on me. Called back, asked for store manager, on hold 12 minutes...call disconnected. Called back, no answer. Called back 5 times....finally answered again. Was Told the store manager stepped out and they could take my name and number and call me back...we'll see, but I doubt it.
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July 2021 by Pam C.
Terrible customer service both times I've had to bring your lawn mower back cause they didn't work ! If anything they should have been super nice because I've had to load this thing up on two different occasions & siphon out the gas , so that cost me money ... The second time I even bought a battery siphoner to save me from having to turn the thing over & still wasn't good enough for your supervisor ! And the second time they made me wait in the return line all over again , ( with a bone spur in my knee that's needing surgery ) I was gonna exchange it out for a third one & decided your ppl weren't worth the hassle & aggravation I took my business elsewhere & got refunded ! To think I let my mom talk me into your membership is a shame unless I'm @ her store down in petal MS ... Cause you should be embarrassed up to your supervisor in Pearl , corporate you need to get into Pearl & clean some house ! I've been in customer service for 30+ years & would never treat someone so condescending & have them pay a membership fee to boot ....
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April 2021 by SheHell NineUp BlowCity-FirstLady
The Availability Of Everything I Wanted Was In Stock.
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April 2021 by Katharine H.
I was recently in the store. It was close to closing time when I entered but the greeter did not make me aware of this. Several rude notifications were made over the intercom. Every customer was rudely rushed to check out. The cashiers were closing their lines down as The customers were trying to finish check out so that made the process slower and slower. And the person that checks the receipt when you leave was also very unfriendly. They definitely can improve their Attitudes, politeness, and customer service. I left the store feeling like an unwelcome burden instead of a valued customer.
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December 2020 by Patty Tyler-Fulton
Had everything I was looking and some I wasn't.
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September 2020 by Eric L.
Heard back from Sam's and they indicated they addressed the issue. Appreciate the quick feedback and resolution.
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March 2020 by Stacy Sinquefield
Don’t buy square trade for phone insurance. I did and I can’t get any help. They did offer to sell me a new phone. Why should I buy another phone from them when they provided no help after my 15 month old insured Xr iPhone phone died?
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March 2020 by Vickie Mcnair Everett
Went there this morning. And they had no wipes. When I told the lady that wasn’t good. She said wellllll we ran out!
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March 2020 by Brandy Nichole Hendren
This best customer service and very friendly Verizon team and management very professional!
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November 2019 by Toy H.
I've been to this location over the years. I'm very disappointed with my last visit! The greeter at the door ( short black girl wearing glasses) was very rude and completely let every white customer pass through the door without showing membership but when me and my husband (black) walked in we was ask to show our card! I showed her my app card because that's how I usually do my shopping at Sam's and politely asked her why did she not ask the other ppl for their card???!!! I guess she got offended because of the question and told me Sam's doesn't accept app cards! Out of spending thousands here not EBT by the way! I have a plus membership that takes my hard working money annually out my account! Lack of training Sam's Club!!!!
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October 2019 by Donna Devine Ezell
Rude employees. They will argue with a customer even though they are wrong. To the rude woman in the liquor store, scan a single bottle and you will see your error.
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September 2019 by Richelle Farish Palmer
The cashier was rude but the service desk was awesome
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September 2019 by Bill S.
take your phones out and save money, cause no one ever answers them. hey corporate try calling them and see.