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March 2024 by A H
The beauty consultant from Ukraine was excellent! She put make up on my mom including eye cream, foundation, pressed powder, blush, lipstick, caffeine. I downloaded the app expecting to save some money but unfortunately that didn't happen. The total was nearly $350 and I nearly fainted!!! So, I paid for it but as soon as I got home I researched the products online and found them at way cheaper prices elsewhere, therefore I returned products to Ulta the very next day for a full refund. If you go to Ulta and get made up or are given recommendations, I highly suggest that you take pictures of the products, go home and research online for same product but at much cheaper prices.
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March 2024 by Latresa Enns
Overpriced makeup and perfume, but loved by young and old.
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March 2024 by Idena Allen
This Ulta sold me an empty product. The GrandeBrow was COMPLETELY empty. The brush on the inside was even dry. I live 2 hours and 45 minutes away from this Ulta. When I called, the manager told me she’d try to contact guest services, but they may not answer. She also noted that they were “really busy” and had lots of customers, which was odd to me considering that I was a customer myself. I’m no less important than the other customers. She told me the store manager would call me the next morning. That never happened. Thankfully, the Ulta in Memphis was happy to help me. I won’t be visiting the Ulta ever again. I see why customers open the products in the store.
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February 2024 by Annabelle Bailey
Amazing job well done by Irina! She is a master stylist with over 25 years of hair experience. I am in love with my hair transformation. Irina is professional, provides amazing costumer services, and knows how to make clients feel confident and beautiful. I absolutely love her ! So glad I booked at ULTA!
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January 2024 by Brileigh Bennett
lady was rude and mean trying to kick me out!!!
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January 2024 by Sam
Took so long find workers on the floor… When trying find one, they’re in a little huddle in the back hiding and walked away whenever someone like me coming up. Listen I was having a good day and to get it ruin the mood with my lil’ family and I when we got to the cashier, tell me how she was huffing under her breath and whispering to her coworker rolling her eyes at me when I was asking a question. I get it that it be busy but the ruddest lady to ignore my question and I had to repeat myself FOUR times and she’s giggling to her friend ignoring me. Let me come back and take her photo if needed because I could deal with certain things but with her heck no. If you don’t like your job simply quit. Don’t work at Ulta or any job in customer service if it isn’t your cup of tea. Simple work in phone line maam if you need to be disgusted with anyone coming in your line hiding behind something. For being a Madison location- I was expecting better honestly.
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December 2023 by Barbara S
I went to this place ( Madison Ms location) on Wednesday, searching for perfume for my daughter. Instead of being greeted I was was watched like a hawk. The side eye looks were all over the place. They made sure you didn't ask them for assistance,because when you look them in their face and and attempt to ask for help they made sure they move fast and walked . Stupidity at its finest is all I can say . I will not be returning.I wish i could grade them less I would have. They need to realize everybody don't steal and a lot of us have the money and we are willing to pay for what we want. Period!!!!!!
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September 2023 by Krystal B
My daughters went into the Grandview location in Madison on Saturday night. They were not greeted and not one of the employees asked if they needed help, not that they did. They were watched and followed around the store like they were stealing. After they had enough of this despicable and degrading treatment they decided to leave. Upon them approaching the exit doors, one of the employees stood in the center of the door like they were going to catch them with merchandise that would trigger the alarm to sound. When nothing happened she stepped aside. I pulled to the front of the store so they could get into our vehicle where they told me what transpired and in the midst, we saw the manager Nikki watching them the entire time enter our vehicle and I blew my horn at her and we drove away.. I went into another nearby store but I was so bothered by what happened that I went right back and asked for a manager. I was speaking with Nikki and explaining everything that happened and she acted oblivious to what I was saying and that she would look into it. It is disheartening and disappointing to be treated like this in any establishment. We don’t need to steal anything from Ulta or anywhere else!!! I called the customer service number this morning to complain only to find out that my complaint was going to be forwarded to that store. What good will that do if the complaint is with that manager! My daughters were regular customers of Ulta but after this, no longer..Do Better Ulta!!! I would give 0 stars if I could!!
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June 2023 by Auburn Ansley
Went to pick out a perfume for myself and a cologne for my husband. Oksana was so sweet and very knowledgeable. She helped both of us pick out a scent and also recommended and matched me with a beautiful Tarte lipstick. I will definitely be coming back!
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June 2023 by Ирина О
I had to choose shadows and an eyebrow pencil. Oksana picked the perfect shades for me. She is also very knowledgeable about perfumes. I really liked the perfume she picked for me. When I come to Ulta I always ask Oksana for help.Also for a long time I could not find a hairdresser who could cut my hair perfectly. then a few people to advise me Irina. After her haircut, my hair looks perfect. I liked it very much. I will definitely be back
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June 2023 by Judy G
Ulta has some new employees which is an improvement. During my recent visit, Ovsana or possibly Oksana was the clerk that helped me with color match and she was incredibly knowledgeable courteous and helpful. The store is better stocked than in the past and quite clean. There are lots of friendly staff working there now.
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June 2023 by Tim Onstott
Irina and Oksana European stylists for upscale makeover for your skin and hair care.They ROCK, see for yourself!!!
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June 2023 by Amber Smith
Usually this location has everything I use in my makeup kit. The staff has always been super nice and helpful to me. I haven’t gotten any services done here yet, but I’ve heard great reviews from others who have.
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June 2023 by Nancy Bounds
Came in for makeup about a week ago. Oksana was most helpful! She matched makeup to my skin tone and showed me how to apply my mascara. Most helpful!!
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May 2023 by Irina Walker
Love Oksana . She is very Talent young lady . Helpful with make up and colors for my foundation . Thank you Oksana . She did my make up for the beach