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August 2025 by Amy K.
I see I’m not the only one with complaints against this office. The post master here is a joke. Sometimes it’s highly questionable how people get the positions they get. My package was to be delivered four days ago. It means more than money and people begged me not to use this to send it, but my family and I had no other option at the time. The post master cannot answer simple questions then if you show any amount of frustration about missing a family heirloom he will hang up on you. That’s ok. I live in driving distance.
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May 2025 by Matthew Coleman
Driver that comes through brigade Ave on Yandel Road has no regard for children playing! Speeds up to 30mph in a neighborhood are unacceptable! You will be caught and you will be charged let me catch it one more time!
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May 2025 by Michael Barron
As far as post offices go, this is one of the better ones. The staff is friendly and helpful. Service is slow, but that’s really only because
There is only 2-3 people running the counter at any given time (this isn’t uncommon among usps offices).
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December 2024 by Roger Tankesly
Absolutely no rhyme or reason as to how this place is managed. My mail is delivered to the wrong address quite often. Packages are late. And package tracking updates are total crap. I’d rather pay 2x for UPS services. If you try to call, you never get anyone and if you do, they have an attitude.
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December 2024 by G Paul
They held on to my priority package for 5 days before they shipped it to the next location. Needless to say, but it did not arrive in time for the event it was purchased for. It arrived 1 week after the seller dropped it off to them, and 4 days after the original expected delivery date.
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September 2024 by Dr. Rosie Ann Riley
This post office has THE WORST SERVICE! There is not a day nor hour that I go when the line isn’t long and there is 1 person at window. Yesterday I went and we were standing in line and NO ONE was at window. I guess he/she went in back and was there for over 5 minutes. I walked in post office at 9:58am to purchase stamps arrived at window to get assistance at 10:13am. And that was the case only because another postal worker came to open another window. Smh
I have decided that I am NEVER going back to the post office in Madison, MS. I prefer to drive to Canton or Ridgeland. You get MUCH BETTER service at these locations and the lines are rarely out of the door and the wait is much shorter. And if the line starts to get long they will at least send another worker to help out. In Madison you can be in line 20-30 minutes and the worker rarely gets assistance.
With all the prices going up each year, you would think the CS would be better. A book of stamps cost $14.60. The prices have increased nearly 20% each year BUT customer service has DECLINED.
You want to know the main reason why the prices are increasing; to pay medical bills for those who have retired and their pensions. We are being penalized because the postal service doesn’t know how to budget their money. My uncle has worked for postal service since he earned his masters (over 30 years). He is 1 on the 15 employees who regulate postage fees and budget. That’s how I know what is really going on.
It’s now a private company that gets no government funding so the citizens must pay the cost!!! This is INSANITY!! So why is it called the USPS??? We are slowly hitting rock bottom in this country. Everything is being ran in the ground. Mail was delivered faster with the pony express!!!
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December 2023 by Jack Black
Tracked an Amazon package post office said needed to contact them tried the 800 number just said it’s being held at the post office. Went to the post office waited in line for just over 20 minutes then I was quizzed on why it wasn’t delivered. They said it’s out for delivery again. Three days later still no package and no one will answer the phone.
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December 2023 by Stephen Magown
This is a great example of government mediocrity. There’s never more than 1 person working the counter & a line out the door.
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November 2023 by Wolfram Fischer
Nice and efficient!
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November 2023 by Mack Gorton
Staff always willing to help
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October 2023 by Ginner Boswell
It’s unacceptable that you have so few window workers at the noon hours the day after a holiday!
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September 2023 by David Sansing
Madison, MS. Easy to park.
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September 2023 by hugh g. Rection
lost my kids packages again. says delivered, not to me.
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August 2023 by Alecia Gabrielle Woodford
Only one worker when I went in. I know times are rough, but the line was wrapped to the door. Luckily, she was very kind. ?
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July 2023 by Alisa M.
If you want packages to disappear have them routed through Madison, MS. Once they leave there, they are never to be seen again. Oh, don't bother calling their local number, they have it rolled to a full voice-mail!
