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August 2023 by Judith F
We were very impressed with the kindness in the dealership. Everyone there was so kind. Ridge was our salesman and Bo helped any way he could. Bo and Ridge worked with us and never acted as though we were inconveniencing them before we finally decided on their vehicle.
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August 2023 by sammy68
traded a perfect condition. 2019 double cab Silverado for a 2022 full size cab GMC because I needed room for a car seat. Two days after my purchase, I found there was significant damage that had been done to the truck. I contacted BO Haarala, before all the paperwork had been sent back, and offered to undo the deal and give him $1500.00 for his troubles, and his response was typical used car salesmen answer. so now i am stuck with a truck payment, plus having to come up with $5500.00 to repair the truck I bought from him. The salesman was a very nice and genuine person. but Bo the owner has no conscience about the situation he puts folks in after the deal. he is a wealthy man that cares about his and his only bottom line. Not sure how the name will read on this post, so to be fair to him, my name is Scott Mondello, and I will gladly answer and explain any concerns or questions to future customers of the Autoplex. And so, this don't happen to anyone else, don't just trust a car fax, get the VIN #, and call your local dealer and have them run it and tell you all specific work that was done. they will be glad to help you. And if you can afford new, which I could have but didn't, buy new, then you will at least know the history, and not find out too late, or in my case find out before the ink is dry on the contract, and offer to buy out of it, only to realize that a used car salesman, even a high end used car dealer, is just that, a used car dealer that only cares about his bottom line. The last 6 of my VIN# 126151, and the local GMC dealer in Pensacola will verify everything to be true..
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August 2022 by Camila Q.
Amazing customer service. Workers were super helpful and informative. Definitely recommend trading in or purchasing a car here.
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June 2022 by Tamra Graver
My husband I purchased a truck from Bo Haarala Autoplex, and it was great experience. They really took care of us. We are from TN and our Jeep blew its engine in Meriden. Realizing, that we needed to take action in order to get home, we headed to the Autoplex in search of something that would haul our camper home.When we arrived at the Autoplex I'll admit I was skeptical that they could help us, but Robert insisted that he could help us find a good truck in our price range. I really appreciated that. He didn't try to sell me everything else on the lot, instead focused on showing me only what was in my price range, and he worked to help two weary travelers get a good deal, on a good vehicle, so we could get home to TN.After the paperwork, and the sale were complete we still had a few details to work out, and they just figured it out. We really appreciate Robert, Bo, Karen, and everyone that helped us out. I don't normally give reviews, but I really feel like the dealership earned this one. Thank you for helping us out, and getting us on our back home.
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February 2022 by Edmond Olson
BO’s sales department just ain’t what it use to be. I inquired about the price of a truck and asked the sales person why was the sales price so high on a 2017 with high mileage compared to a newer model with lower mileage. The sales guy rudely yelled at me telling me it was a gas model pickup I was looking at when it was a diesel I was looking at. Either the sales person don’t know what’s on the lot or he doesn’t care because he didn’t take the time to look what I was talking about. But there are other car dealers that will take the time to help the customer to find what they are looking for. I won’t be back!!!!!
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January 2022 by josh jones
Second great buying experience I’ve had here! They make it easy with their friendly staff, and willingness to work with you to get you in the right ride for you! I’ll be back!
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September 2021 by Glen Mosley
My wife Wanda and I recently traded vehicles at Bo Haarala Autoplex for the first time. We traded in a 2015 GMC Terrain for a Cadillac XT5. I could say that this has been the best experience at a car dealership in my life but that would be an understatement. I knew the car we were trading in was good. I did a lot of research and thought I knew what it was worth on trade. Without me saying a word, Bo matched my number exactly. There were a couple of minor things we saw wrong with the Cadillac but they took care of them. Markeo Kendricks was the salesmanI highly recommend him. He was very professional and knowledgeable about the car. A few days after the purchase, I noticed the taillight was cracked. The deal was over, I took that as my fault for not seeing it. However, I had to return to the dealership in regards to something minor they were taking care of. I casually showed the taillight to Markeo and told him I did not expect them to fix it. I just wanted them to see it. He immediately told me that Bo would take care of that and went in to get him. Bo came out, saw the light and told Marked to get a light ordered. Again, I told him I did not expect them to fix it but he insisted. The light came in a few days ago and today, they got it put in for me....all at no charge. Folks, this is what you call going the extra mile and customer service at its best. I teach a course on customer service for Workforce Development so I know what I am talking about. In the future I will be using this experience as an example of excellent customer service. For all of your automotive needs, I highly recommend Bo. Ask for Markeo and tell him I sent you. This is one place that will treat you right!Glen MosleyQuitman, Mississippi
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May 2021 by Susan Jane Smith
Very helpful
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April 2021 by Sharyle Sims Cameron
Everyone is so nice!! My fiancé and I had a great experience here!
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March 2021 by Gloria Townsend
I had a great day at Bo Haarala. Thank Mr. Warren for your great customer service.
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March 2021 by Mike Smith
Really nice salesman
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February 2021 by Marion Upchurch
My wife and I was in the market to update one of our cars. So my wife saids, "Hey let's check Bo's". So we made trip through parking lot saw the Land Rover. Yeaa for us.. So Terry Jones came out let us take it for test drive. We didn't have to go far to see the quality of suv. So we returned to the lot. Started talking numbers andthey we're able to get payments where we were happy traded wifes Benz in. The Salesman Terry and Ronnie were awesome as always.I will have to say that We've bought I believe this will be number 6 we've bought altogether 3 Mercedes 2 BMWs and now Land Rover. My wife was so excited with purchase price and payments and getting extended warranty in with payment. ALL I can say is WOW...Car shopping can be very discouraging at times So if you hate the pushy salesman and the attitude of take or leave it attitudes.Which I hate.Then come give Bo Haarala Autoplex and the team a try. You will glad that you did. If they don't have it let them know they will try and find.Thanks guys for such an awesome experience as always. Working with us. Making wife really happy. The Upchurchs Team Bo Haarala
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December 2020 by Mike P
I have purchased 2 vehicles from them. In both cases I have been satisfied with the price and quality of the car and was treated nicely.
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October 2020 by Beverly Kelly
Very nice folks and very nice cars
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August 2020 by Roy Parker
I had previously posted a negative review of Bo Haarala, but after he actually found out about our situation he has been very helpful in getting our problem resolved. He cares about his customers.