Verizon Authorized Retailer Victra in Meridian, MS strives to provide a pleasant and efficient experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices and services, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. While some customers have reported positive experiences, such as receiving friendly greetings, prompt assistance, and exceptional service from employees like Mandy and Korey, others have expressed dissatisfaction. Complaints include false promises, lack of ownership for errors, and difficulty accessing assistance. However, the company's corporate response has been noted as more understanding and helpful in resolving issues. Customers have experienced varying quality of service, with some reporting poor connections or no service, especially for truck drivers. Overall, Victra aims to connect technology to life in a trustworthy and profitable manner, though the consistency of their customer service appears to be a mixed bag based on the reviews.
Both the salespeople were kind, patient, and knowledgeable.
June 2026
Aubrey Hamrick is amazing with her customer service. She is professional and gets things done and is very sweet and cares about her customers.
June 2026
My experience at Verizon was excellent. The technician was very helpful and made getting a new phone a smooth and easy process. She was very knowledgeable, professional, and took the time to answer all of my questions. I truly appreciated her outstanding customer service.
