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November 2023 by Diane Dickerson
Very efficient. Friendly and very nice. My only disappointment was this my first routine oil change since buying my vehicle there, thought I would get a discount, but did not.
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November 2023 by Jae
The Service Team at Barnes Crossing Ford are the best! They are courteous, nothing like good southern hospitality; others call it customer service. This team works diligently to make sure your vehicle works at optimal performance. Service that you can trust.
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November 2023 by James Worthy
Service was good, only issue was mechanic left grease prints on steering wheel, hood of car, and grease footprints on the driver side door.
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November 2023 by Stephanie Bhatia
Brought my 86 year old neighbor to the car lot because we received a flyer in the mail telling us to bring our key in to check if we won a prize. We had the misfortune of pulling up and a man named Willie greeted is before we got our of the car. We told him we were coming to only check if we won. He proceed to ask my neighbor her information and take her license. She told him explicitly 10x she did not want to purchase a vehicle today. He took her license and left saying he was going to show her a vehicle. She did not want to see a vehicle and wanted her license back. We asked the receptionist if she could give her license back and she said Willie to it with him. He came back with a vehicle with busted mirrors. She told him she didn't want a vehicle and wanted to leave. He told her to come inside to get her license back and I went to the car. After 15 minutes I went inside to check on her and he told me that I needed to wait in the car because he had reports that I was rude and disrespectful to people in the dealership. That was completely false even the receptionist said that was not true. He was trying to keep me away so he could force my elderly neighbor into buying a vehicle. He told me to go to my car I was in time out. 1st of all that was completely false and Disrespectful of him. HE THOUGHT IF HE KEPT ME AWAY HE COULD FORCE HER INTO A VEHICLE AFTER SHE REPEATEDLY TOLD HIM NO. BUYER BEWARE DON'T TRUST THIS PLACE !! I was wanting to trade in my vehicle but I will never go here. Don't send your elderly family here.
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October 2023 by Karen Sowell
They treated me like a.queen (a 74yr old)...I had let my oil change go way over time...They pushed me ahead of everyone and took care of me. Now I feel safe to have all my car needs done there. Cean, impeccable professionals,that treat you like you matter....Thank you so much...
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October 2023 by Paul Roberts
Great easy car buying experience. We went to test drive a car but found what we were looking for at the lot. We were able to buy car within 75 minutes with no pressure and clear expectations from both sides.
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October 2023 by Mike Allen
Had a check engine light come on while I was travelling. They got me in quick. Ran diagnostics and had me back on the road within a hour. Great service and staff.
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September 2023 by Tim bunch
I had no problem with the truck deal,they kept me update every 5-10mins.what was happening .everyone involved done a great getting me into the vehicle .5star.
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September 2023 by Me Me
The job was done to my satisfaction. The only negative remark that I can give them is that the freon line goes into the side of the condenser got crossed over and made it leak when the vehicle went back to Ford to have the problem fixed it took another 3 days to fix the problem
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August 2023 by Jose Serrano
Great staffAttentivenessDedicatedI was driving through town, and had my pup with me and they let me bring her inside since it’s 99degrees outside and offered me a bottled waterThis is customer service! HoweverI came for an oil change of my raptor, took 1hr.. for a 20 minute job. My skid plates were installed incorrectly but other than that, it’s a good place with good people.
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July 2023 by tucκ
Needed a simple service job done and they got me in and out in the matter of minutes with a great job done. Phenomenal service department.
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July 2023 by Dustin Lambert
Great buying experience. Would recommend to others. Neal did an excellent job of keeping the buying process simple and fast. No games and they made sure everything was done correctly.
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July 2023 by Jed Morris
Great group! They found the vehicle I wanted and had to look pretty hard. Transaction was easy and everyone involved was super helpful and nice.
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July 2023 by Lynn Dixon
We were a couple from out of town having car trouble. Barnes Crossing took our car, ran tests, found the issue, fixed it and we even had other things done as well. Our car was back to us by the end of the day and we were back on the road to home (Ohio) the next day. Everyone at Barnes Crossing was so nice and accommodating, I highly recommend this dealership for any and all of your needs.
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June 2023 by Alan Clement
Outstanding experience buying my truck. It was well worth the 40 miles I drove to get there. I had been to several other places before going to Barnes. Everybody at Barnes was friendly, courteous, sociable, and overall, just seemed like nice folks. I received a better deal on my truck than what three other places quoted me. It was a really nice experience!
