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January 2023 by Susan P.
Bought furniture for all my rooms at my villa. A week later, it looked like the furniture was 4 years old. Inside was made with cotton/poly batting. It was lumping and wrinkled. I spent hours on the phone with customer service. They were saying it's their "policy" to not let customers return furniture. They offered me a measly $100 off of $11k worth of furniture to make me go away. They charged me $1500 for "delivery and set up". They pled with me to buy their 3 year service warranty, which was close to $3k. So.........they wanted to charge me $4500 just to deliver it and pay for furniture protection for 3 years...........adding that amount on top of my $11k bill!!!!! So they wanted me to pay close to $15k for the benefit of buying their furniture. I emailed the ceo today after refusing their replacement furniture. The delivery men told me the furniture is made in china,......that's why it's so poorly constructed. The ceo of city furnitures assistant told me it wasn't. I'm pretty sure it really is made in china. At least the frame. Yelp took down my earlier review again. I think the company pays them to take down negative reviews. After speaking with the neighbors and people, I know that have bought from there, I found them to be very distrustful and unworthy. They do not stand behind their merchandise, .........their bottom line is keeping the money that people spend there and not giving them a refund if they're not satisfied with the quality of the furniture. Yelp, keep this review up on the yelps page. I've seen you take down multiple reviews from people and I thought that you were a reputable company. Apparently you can be bought too.
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December 2022 by Susan Kelly
Bought this furniture 3 weeks ago. Back cushions are lumpy and misshapen. Inside the cushions is merely cotton that bunches up whenever I sit in it. Had the furniture repairman here already because I went back to city furniture with the back cushion with me that was all lumpy and soft. There should be foam inside those cushions to keep their shape. Not cheap cotton that lumps together and is only two weeks old. I’m gonna hate to see what it looks like a year from now. Spent over nine or $10,000 at the store. Sales manager kept me a virtual prisoner encouraging me to buy the service warranty for 45 minutes. He was totally unprofessional. I bought this at city furniture in Stuart, Florida.
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November 2022 by Judy
Brought a sectional and it’s so poorly made the springs are damaged the seat is indent. This was not a cheap piece of furniture and now no one wants to fix the issue and it’s only been a year oh did I mentioned this is the second time this issue happened. Will never buy this brand again super cheap and no help from customer service.
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December 2021 by Joan M.
Spent $3000 on sectional from City Furniture in Ft Lauderdale. Cushions are sagging and wrinkled. Store claims this is normal!!! Made by Kevin Charles. Looks like used furniture only 6 months old!!
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October 2021 by Michelle Wethington
Extremely disappointed in the quality. I purchased a sectional there in February of 2020. The frame of the chaise broke and they repaired it. It broke again so the replaced it only because I purchased the extended warranty. Padding in the arms has completely broken down.
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September 2021 by Jose Lamazares
(Translated by Google) They are good people and very efficient loading they are very fast(Original)Son personas buenas y muy eficientes cargando son bien rápidos
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April 2021 by Holly Sterling
I bought a couch, ottoman and chair made by Kevin Charles. At 4 months the particleboard that the couch is made out of broke causing the coils to pop up. My son came to fix it and then I could see how cheaply it was made. He added some real wood to enforce it and reset it. Then I noticed that the back was not flat against the wall. Looking and feeling I noticed again that the particleboard was broken in 2 places.The ottoman top has a cushion that now sits off to one side, making it look off center.While cleaning the chair I have noticed that there is a piece of particleboard in the chair that is broken, so now we all have to be very careful when sitting. Here's hoping that the chair coils don't pop up!I will never buy this brand again. I can't believe how cheaply made it is. Who makes furniture out of particleboard!?
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December 2020 by Carol Olive
Love my lanai furniture. Made well
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November 2020 by jacky mcdaniel
I purchased a Kevi Charles sofa a year and half ago and the coils are making noise and called City Furniture. I live alone with no pets and very easy on furniture. They told me that they are sorry but nothing they can do because I didnt buy the 3 years extended warranty. If you are to purchase furniture from City Furniture you may want to get the extended warranty as their furniture may look great but it doesnt last. I am very disappointed and wont be going back to Lady Lake City Furniture.
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November 2020 by Southbeach Miami
Bedroom stuff is weak and falling apart and peeling. Won’t honor the warranty
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January 2020 by Donna Campbell
Furniture was nice when I first brought it but now it’s peeling, and sinking. I would NEVER purchase Kevin Charles again.
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July 2019 by Wayne Hicks
Quality furniture made here
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March 2019 by Laura M.
If I could give them less than 1 star - I would. Awful customer service - cannot get them on the phone to purchase a replacement handle for my 5K dollar bedroom set. Calls are routed to City furniture in Florida. Called City furniture and they will not sell me a replacement handle because I do not have original invoice. What to do???
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November 2018 by Poll Edwpp
This place is AMAZING!!! Everyone is so Friendly!! The process of watching a Kevin Charles sofa (Noah) being 'created' was AWESOME...Quality of the entire KC product line is simply The Best in the industry!! A Huge 'Thank you' to Rusty & the entire Kevin Charles crew for the Love & Focus you put into Every piece of upholstery you touch!!
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January 2018 by J R.
I would give them zero stars, if I could. Purchased a sofa, loveseat, ottoman and accent chair from city furniture made by Kevin Charles. After 2 months all the cushions started sagging. City furniture says this is normal?? Even purchased an extended warranty and that is useless. I thought buying from an American company was the way to go. What a huge mistake for me. No pride in workmanship. I did purchase over $7500 worth of furniture from city furniture. Avoid this company's products.
