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February 2024 by Gregory Hollins
I went to the AT&T store today, February 17, 2024. The individual who worked on my phone did not have the proper attention span for the work he performed. I wish he would’ve focused more on my phone instead of the unprofessional conversations he was having with his fellow coworkers. I lost three hours watching him. make mistake after mistake and eventually, I had to go to work. Very unprofessional environment.
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February 2024 by Jxred F.
The representatives at this store and their managers are amazing!! They're well educated and work their hardest to accomplish what you come in for. I couldn't ask for a better experience. They're friendly and love chatting and joking with customers. They make what can normally be stressful and make it fun and relaxing. This is the at&t to visit if you need help or want to start new service.
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February 2024 by jada walker
Store employees play to much. Very unprofessional work environment. Throwing around cuss words and talking about the lack of effort they put into work orders with manager right there. Definitely makes me regret our decision to go with AT&T. We have had zero communication in over a week.
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February 2024 by Jackie Diaz
Great service
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January 2024 by robin dormer
The store Manager was very helpful
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November 2023 by Roy Hamilton (Pudin)
The tech was very friendly and helpful. Solved my brother-in-law's phone problem.
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November 2023 by Dejordan Dunning
Chiyanna Williams was very helpful and she helped me pick out a phone that best suited me.
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November 2023 by Patrice Coleman
We went to the store to trade in the phone and the original customer rep who had an attitude like she didn’t want to be at work used the wrong number for the trade in. We went back to the store to get the issue fixed and everyone in the store acted like they didn’t know how to fix the issue. We spoke with a customer rep named Giana who seemed to be the most helpful and said she would handle and cancel out the original trade in and correct the issue and put it on the correct number. After a couple days NOTHING was done per the att customer service 800#We were lied too and now our bill is messed up. Att hire people who want to be at work and trained to do their job! This is why nobody likes going into the store because all the sales people concern is selling and upgrading instead of taking their time and fixing issues they created. Will not be going back to this location
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October 2023 by Jeffrey Larson
I switched to AT&T fiber optics high speed internet 6 weeks ago and have had nothing but trouble. We lose internet service between 8pm and midnight, for 2 to 3 hours, every day. We've had multiple tech visits, multiple chats and phone calls in just 6 weeks and no one can fix the problem. Amazing, truly...one of the largest communication companies and no one will communicate with me. #disappointed
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October 2023 by hong nguy
Yall about to have a field day with me on this transaction.. Me and my mom came to get a iphone 14 bundle promo. Said free iphone on us with new activation new customer only. The guy name is RAY. i told him we wanna port mom number out get the free iphone with 3 year contract. We said we saw something $35-45 promo. This guy decides not to tell us that plan is not available or there's no such plan he said oh i just need your account or email for your att home internet. From there he signed us up for what he thinks is best for my mom. LOL My mom has been on a prepaid plan (att prepaid) for years she said she wants to go postpaid. RAY signed us up didnt go over any of plan or not to mention he added $17 insurance that we didnt kno about until we registed the account and to top it off it wasnt even bundled. He put my mom on a 36 months payment plan... SMH We came to the store 4 times already. Ray decided his day off is tomo and told us come back tommorow District Manager got you!!! Next day we come back... Ray off today.. "new phone whos this?" Oh ray off today...." what district manager?" Ill stop there i can keep going LOL
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October 2023 by Hong N.
do not buy any phone from a guy name ray! he sold my mom a lie. went home to find the monthly bill $132 a month i will upload photoes of the bill upon request!.. My mom was willing to spend $50 a month. This guyys said oh yea your mom phone free on us deal bundle with your home internet.. NONE OF THAT HAPPENED.... SINGLE LINE PHONE LINE WITH PHONE PAYMENT PLAN FOR 36 months and her monthly bill is $132 she has been on a prepaid plan for last 5 years she wanted to go post paid thanks for the experience RAY OCEAN SPRINGS!
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October 2023 by LADY HAYNES
The fact that you can't pay a bill without an ID especially when I share the same last name as my husband and my address reflects the same as on the bill is absolutely absurd. I shouldn't have to go to Diberville to use a kiosk to make a payment.
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October 2023 by Marie B.
This is the worst location I've been to. They sometimes close 2 hours early for no reason, thus wasting people's time driving there. They hang up on me when I call to inquire about the hours the next day as though it's my fault they intentionally leave early (I was being polite because I always give the benefit of the doubt because I don't know if they had an emergency or something). I would recommend driving an additional few minutes to go to the D'Iberville location. I had one useful associate help in the past, but it's gone downhill the last year.
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September 2023 by Marilyn Miller
We were very satisfied. Nabon knew everything about your products. He was a great salesman.
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September 2023 by Justin Lee
I asked if I payed my phone off if I could get an upgrade and they said "yes" however AFTER I paid my phone off to get an upgrade they said I had to pay my entire balance due on my bill.Information I should have been told before I paid off my phone. I ca t wait until my bill is paid off because I'm going to Verizon. After being with AT&T for 8 years I thought we would be treated better than a homeless beggar
