-
June 2025 by Frank Miller
It was a very good experience
-
June 2025 by Ann LaSalle
They go above and beyond for customer service!
-
August 2024 by Gisela Barker
Always closed
-
July 2024 by Vickie Francis
The supervisor, Amy, was extremely rude to me at the Biloxi, MS Verizon Russell Cellular store. She refused to assist me, continually making excuses for her inability to provide service. I felt as though I had been transported back to the 1930s. Regrettably, I believe Amy's behavior towards me was racially motivated. As an African American Christian woman, I noticed an immediate change in Amy's demeanor to one of harshness and hostility when she approached me. Her attitude was so severe that I was moved to tears and felt compelled to contact customer service. Subsequently, I visited the Gulfport Verizon store, where I received a warm welcome and excellent service. I cannot recommend the Biloxi Verizon store, as no one should be subjected to poor treatment, especially not based on skin color. As a Christian, I will pray for Amy, despite the animosity she displayed towards me. Your mission statement claims customer care, yet my previous complaint was disregarded and removed without any response. This lack of acknowledgment is disappointing, and I hope for better treatment of individuals regardless of their ethnicity.
-
July 2024 by kyla hutson
I called before my visit to verify a phone at the store, making sure they had it. I spoke to a really kind man on the phone, the 228 ocean springs number specifically. He said he reserved the phone for me, I gave him my information and was told to come in with my ID that day, I arrived and told the man with the pony tail I had a phone reserved and brought my ID, he cut me off and started making sour faces stating "We don't even do that are you sure you called the right number? The 228 number?" I said "Yes I'm sure" He rolled his eyes and said "You probably didn't call the direct number, it's a 228" I showed him the call log and time and then he continues to rant about how I "didn't speak to anyone from this store and probably spoke to someone in missouri" How "This wasn't a thing" and basically leading us to think the phone wasn't there then after ranting about the company for 3 minutes straight he says "but we do actually have the phone," I found this to be unnecessary in the way he tried to educate me and rant about his job. We left and had an amazing expirence in D'iberville, worth the 16 minute drive. Not sure why dude hates his life!
-
June 2024 by James fikes
I recently visited Russell Cellular and had an overall okay experience. However, I was surprised to be charged a $40 "Setup for Success" fee, which only covered activating my new phone and transferring data from my old one. To make matters worse, this fee was never mentioned to me beforehand. What's even more frustrating is that Verizon also charges $35 for an activation fee, making Russell Cellular's additional services not worth the extra cost. While the staff was friendly and helpful, I feel like I was nickel-and-dimed. In the future, I'll be taking my business to a Verizon store to avoid any unexpected fees.
-
April 2024 by ricky chapman
Stay away from this place they will make you think you’re getting a good deal until you see the bill
-
February 2024 by The Wolverine
Decent little store but no very much explanation on things, seems staff gets paid by commission
-
February 2024 by Mark Boggan
Helpful and knowlegeable
-
November 2023 by Susie Redditt
They were very nice & very helpful ? ?
-
August 2023 by Jason Tjaden
I didn't get the guys name, but he knew his stuff. He LISTENED and took the time to understand what the issue was, and I believe he did everything in his power to solve the problem.Had a problem with the Verizon family app. He ended up having to send us to the Diberville store because they should be able to go farther into our account then he could.(That was not a good experience, I don't know if I will go back to that store)He is now my go-to for everything Verizon!
-
August 2023 by Susy S
I had a problem with my sisters phone. It was fixed in record time.
-
August 2023 by John Marshall Grower, Jr.
The customer service is very helpful.
-
August 2023 by William Schramoaiiejssksy5 yew quarterback
They can't honor deals offered by Verizon corporate
-
August 2023 by Guy Diehl
Great place and service
