-
February 2024 by William D
Drake makes some good products. My experience dealing with them was extremely negative from both a product and service perspective. Ordered the insulated high end waders in the size I order for every other boot on the planet- size 12. I could not get my foot into the boots. Their 12 is like a 10.5 or 11 at best. Then upon returning the defectively marked product they charged me a $9.95 Return Fee. Total ripoff and the reason I will look elsewhere in the future for all my hunting gear. Don't do business with a company that rips you off for $10.00 to return something defective. Edit- Ordered the 2xl size 13. Can BARELY get my foot in with super thin socks. You may need to order 2 sizes up. As you can see I have purchased a few things from them. Apparently they quit paying attention to QA/QC and the cheap Chinese stuff is going to bite them. They've seen my last dollar.
-
February 2024 by Nathan “NKlamerus257” Klamerus
Sale prices are nice but the no return or exchange policy is bogus.Entire shipping warehouse was apparently out with the flu/cold, which is understandable. But there should be some communication to the customer that things won't be shipped without a major delay so shipping can be adjusted, which they can't do after the order is placed.
-
January 2024 by Larry Stevenson
I'm an avid Duck & Goose Hunter very impressed with Drake Waterfowl customer service. I was having problems placing an order online, Mason was very patient and corrected my issues.
-
January 2024 by Kimberly C
This company has horrible shipping and return policy. Either Drake systems or our computer froze during our order. We had not rcvd order confirmation, so we placed the order again. The second time we choose 2-day shipping for additional $37.95. The order was placed on a Wednesday and we will not be getting our item until Tuesday. The shipping policy is very misleading and showed 2 business days. Two business days would be Thursday and Friday since our order went in 15 minutes after the 10:00am cutoff. No where in their policy does it say how this company counts their business days!! Very misleading!!! We also found out our order did go through when their system or our computer froze. We called immediately only to be told nothing they could do and we were stuck with not only return cost BUT the shipping to get to us!!! Right now we have paid over $240 for a $139.99 jacket, which oh by the way is now onsale!! AND WE WE STILL DO NOT HAVE THE JACKET!! Had to call to get our military code applied since this did not go through at first. WOWZERS BEYOND frustrated!!! PLEASE TAKE CARE OF THIS A+ rating. Reading the complaints I wonder how this rating can be posted.
-
December 2021 by Nathan McCrackin (Whats Crackin outdoors)
Drake Waterfowl Systems is by far in my opinion the best of the best and the elite of all other brands. I am a huge huge supporter of Drake Waterfowl Systems that I personally own just about every product that has been created and no longer created. I am a avid waterfowl hunter and conservationist and will always stand behind there products from day to day! One day I’ll be part of the team I hope! I constantly and continue to use there products and will continue! Thanks Drake Waterfowl for the great products y’all make for avid waterfowlers like myself!!!!!
-
July 2021 by Nathan McCrackin (HuncHo Da Boss)
Drake Waterfowl Systems is by far in my opinion the best of the best and the elite of all other brands. I am a huge huge supporter of Drake Waterfowl Systems that I personally own just about every product that has been created and no longer created. I am a avid waterfowl hunter and conservationist and will always stand behind there products from day to day! One day I’ll be part of the team I hope! I constantly and continue to use there products and will continue! Thanks Drake Waterfowl for the great products y’all make for avid waterfowlers like myself!!!!!
-
March 2021 by Danny Lee
I purchased 5 pair of the bamboo shorts, tried 1 pair on fit great all the same size. Washed all of the shorts dried on medium heat, 4 pairs of the shorts shrunk in the inseam so bad could not ware.Talked to customer service they offered 20% off my next order. There will not be a next order. You would think that a 40 million dollar a year company, that pays about 6.00 for these shorts, would take them back.Customer service rep was extremely nice, just not helpful.
-
February 2021 by Nathan McCrackin
Drake Waterfowl Systems is by far in my opinion the best of the best and the elite mod the elite. I am a huge huge supporter of Drake Waterfowl Systems that I personally own just about every product that has been created and no longer created. I am a avid waterfowl hunter and conservationist and will always stand behind there products from day to day!
-
January 2021 by Buddy Palmer
I placed an order at 935am and wanted the order shipped overnight. Paid $62 dollars for that service. I have just checked the tracking and the order was not even sent out as of 1236 PM the next day. Was not offered refund on overnight shipping. I will not do business directly with drake water fowl in the future.
-
November 2019 by William Wixon
Best outdoor clothing on the market. Quality duck and deer hunting gear for all types of hunts. Excellent company!!
-
September 2019 by Nicole Adam
Excellent customer service. Great products. Will buy ftom Drake whenever possible.
-
December 2018 by Rrexwinkle
Very big fan of this company. Their shipping and receiving department is on top of the game and orders are shipped out almost always the same day they are ordered. I am located in Colorado and I have had every order from them on my doorstep 3 days from the day I placed the order. That is standard shipping. I have been very happy with the quality of all the clothes I have received as well. Excellent company to do business with.
-
December 2018 by Derek Owens
Started dealing with Drake Waterfowl about 9 years ago when I started working with Ducks Unlimited. I have had exceptional customer service ordering all kinds of product from them. I have never had an issue with any orders being wrong and Customer service has also been great to deal with. They constantly raise the bar when it comes to quality and 2018 product innovation has put them a step ahead of any other Waterfowl brand. Excellent company to do business with.
-
December 2018 by J T Hickle
I TRUST DRAKE FOR ALL MY HUNTING CLOTHING NEEDS. GREAT AND FRIENDLY CUSTOMER SERVICE. MOST ITEMS SHIP AND ARRIVE WITHIN 3 DAYS. MOST COMPANIES YOU WILL NOT GET THAT KIND OF SERVICE FROM. DRAKE SETS THE BAR HIGH FOR QUALITY OF PRODUCTS AND SERVICE. THANK YOU DRAKE WATERFOWL SYSTEMS AND ALL YOUR DEDICATED STAFF
-
December 2018 by Chris Cejka
Drake Waterfowl is the best. They constantly raise the bar when it comes to quality and innovation with all of the products they produce. I've been a fan and believer in Drake since I bought my first eqwader jacket. Since then no matter what the season, you'll see me in Drake Waterfowl gear in the duck blinds or corn fields hunting geese. Or up in the mountains with the Drake Non-typical gear going after deer and bear. On the occasion I get something from Drake that doesn't quite fit right, the return process is very easy, and customer service is very fast to respond and also very courteous. I highly recommend Drake products for all your outdoor and hunting gear needs.
