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December 2023 by Srini Varadharajan
I choose this hotel mainly for location. The distribution centers I visit are around this area bordering Mississippi and Tennessee!Overall service is great. Rooms are costlier for the zip and the number of things to do or attractions here. Basically it’s because of people like me: closer to Memphis airport and lot of distribution centers.They charge a bit higher for serving breakfast ($18) and not included in the room price, not a lot of options though but just enough and nothing to complain either.They used to open fireplace room around December but didn’t this year in 2023.Walkable to many restaurants and shopping if it’s summer.I was on 4th floor and could hear people through walls all through the night, something to improve if at all they can.Shower can be hotter. I felt the water in bathroom sink was hotter than the shower :^)Decent enough gym and indoor pool. Gym could benefit a weighing scale.Overall 4 starts for responsive front desk, good cafeteria service and location.
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December 2023 by Kevin F.
0 Stars, was there for over 10 minutes and never got offenred a menu or drinksDo not suggest
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December 2023 by Hanan S Asfour
We stayed at the hotel for 5 days. The second day we were at the hotel the lady walked in and took pics of the room with telling us. Then we checked out they didn’t tell us anything. 3 days later I was checking my bank transactions and I noticed that the hotel has took 160$ from my account without notifying us, when we called the front desk the lady was very rude and she said those are for cleaning service and the manager is going to call us but he never did l. We have been stayed at many hotels but this is the first time we had to pay for a cleaning service!!!!!
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November 2023 by Angelo Williams
Overall experience was great. The location of the hotel was in close proximity to stores and restaurants. The staff was knowledgeable and friendly.There is not a continental breakfast but they have an all you can eat (NOT BUFFET) for $15. All you can eat includes but not limited to:Select meatSelect eggsSelect grainsSelect quick breadsSelect potatoAlso, they have a breakfast bar that includes fruit, pastries, cereal, milk and coffee. I may have left out a few things but that is all that I remember.They have a laundry unit which is nice to avoid bringing back smelly clothes. A gym, media/entertainment room and a pool.If I could make any suggestions, it would be to have the furniture in the media/entertainment room and carpet to be deep cleaned after holiday weekend stays to mitigate unwarranted smells.The media/entertainment room has a great ambiance with many seating options and a large flat screen tv.Overall amenities 4.5 stars ⭐️⭐️⭐️⭐️I would suggest looking into the pool’s outside door to ensure it closes properly for security purposes. I didn’t have any concerns because the area appeared to be fairly safe.Security 3/5 stars ⭐️⭐️⭐️Last but not least, I had a small cup stain on the night stand. I think it was missed b/c you have to look very close. I only noticed it when I was turning off the night light before I went to bed.It is true what the said about the walls being thin from another review I saw. I could hear someone snoring ?.I give the room 4/5 stars ⭐️⭐️⭐️⭐️
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November 2023 by Sondra Hoard
Very fast trip, the hotel was great for the night. Though the website we thought aid breakfast included, it was not. The second Hilton we stayed at included a free continental breakfast this one wanted $7.99 or if you wanted anything warm it was $15.99.But it didn't take away from the hotel itselfRooms: very comfortable.
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October 2023 by Leonard Moss
Excellent location, in the heart of everything, beautiful space, great room rates, limited staff for the bar and dining area, but the menu was very nice, hosted a 200 person event here and the space was accommodating. Just a hop from Memphis!
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October 2023 by Terrika W.
Only 2 complaints reservation for Labor Day weekend, due to a water main break could not stay Friday. Had to book another hotel at 2am upon arriving from out of state until Saturday at check-in. Saturday arrives and the lady working the desk refused to let us check-in prior to 11 . We weren’t trying to physically get the room key! Many hotels will allow you to check in and accommodate your luggage until time. Considering circumstances not in our control something should have been offered to remedy the situation. Secondly the ceiling in the bathroom was warped with water damage, some black mold was present. This should have been fixed prior to check-in. No discounted services were offered. Overall the stay was comfy, the breakfast was delicious and coffee too! I would book again if I visit again.Rooms: Rooms were spacious and clean with a desk & kitchenette.Safety: Secure with typical keycardsWalkability: Lots of restaurants and stores nearby. Walmart literally next door.Food & drinks: The hotel restaurant and bar was classy. Nice ambiance food was excellent. Staff very pleasant & friendly.
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September 2023 by Etta Christon
When I tell you this was the best location,every thing you need is in a circle walking distance. Walmart, chili's, o Charley, Krystal, Wendy's and etc. The hotel it self beautiful rooms, great Host, everyone there was nice. I really enjoyed my stay.Safety: Sidewalks ,& lights. Didn't see any beggers.Walkability: Walk to wal mart and every restaurant there was while there.Food & drinks: Great food choices in the area you can walk out hotel door to restaurants. There is a Starbucks close by. But I enjoyed that luxury at the hotel.
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September 2023 by Mattie Clark
It was and Absolute Blessing. Everything was good clean and delicious!Rooms: Very Clean and comfortableNearby activities: AmazingSafety: SecuredWalkability: Everything was in reachFood & drinks: AwesomeNoteworthy details: Excellence
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September 2023 by nayahicks
Excellent group experience for company meeting event and wonderful room stay. Catering and event planning was given excellent amount of customer care, we look forward to our next meeting event. Property team staff is very welcoming and take great pride in their work. They stand behind their commitment and great dedication to ensuring your meeting event is successful!
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September 2023 by Jackie Rockette
Jackie Robinson (Kentucky)Jackie Rockette-Smart (Florida)To whom this may concern, we stayed at your Olive Branch, MS location on July 13 and 14th while traveling through your state. We would just like to say that we had the BEST stay ever, your hotel staff were excellent and very polite and caring to help and assist us with places to eat and any places to go that might be an interesting site and they exceeded all our expectations. So, to Tyler who answered all our questions and then talked with us. Afterward I watched him do that with the other guests and shout out to Rosha, an amazingly helpful front desk associate. Tiffany and Brenda that I believe were over housekeeping, did and great job with making sure that the room was clean and very nice. The person working in the dining area who took our orders made sure that our food was to our liking and was so very sweet and patient for breakfast. We are thankful to Martha, Ugene, and Summer who took our call after calling back in to find out how to go about sending in a review to make sure your hotel knew what great people you are having working for you. We would totally recommend this hotel 100 % to anyone that we know that would be traveling to that part of MS. Now, for your GM Alex you are doing an amazing job in leading your staff keep up the great work and hope to see you again someday.Blessing,Jackie and Jackie
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September 2023 by angel johnson
Meeting room was great!! Thanks for accommodating my family during our Tyson family reunion 2023
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September 2023 by Roll Tide
Everything went perfectly. 5 star rooms very clean. Tyler Stewart and the entire staff were fantastic. Very enjoyable stay.The best place to stay when visiting Graceland and the Memphis area.
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September 2023 by jess lott
FIRST OFF WE WAITED OVER TWO HOURS TO GET CHECKED IN AND WAS GIVEN KEYS COULDN'T GAIN ACSESS . FINALLY ONE OF THE HOUSE KEEPERS LET ME INTO THE ROOM . UPON ENTERING THE ROOM BATHROOM WAS NASTY I HAD TO ACTUALLY CLEAN THE COUNTERS WHERE THE SOAP DISH WAS SITTING AND HAD DIRT UNDERNEATH FOR LACK OF PROPER CLEANING . THE COUNTERS HAD OLD FOOD ON THEM AND THE SHEETS WERE FILTHY SO I ASKED THEM TO CHANGE THE BEDDING AND ALL THREE LADIES WERE RUDE AND THROWING AROUND AND SNATCHING PILLOWS . GREAT PUBLIC RELATIONS SKILLS IS A MUST HAVE WHEN YOUR IN THIS TYPE OF BUSINESS AND THESE THREE ARE DEFINITELY IN THE WRONG BUSINESS . I GUESS THE THOUGHT THEY WERE INTIMIDATING ME BECAUSE OF THE SNOTTY BEHAVIOR , BUT HOW CAN YOU EXPECT QUALITY SERVICE IN A DIRTY FILTHY ESTABLISHMENT . THE CARPET AS WELL AS SOFA BED WAS BADLY STAINED AND I JUST COULDN'T UNDERSTAND WHY THEY WOULD RENT ROOMS IN THIS CONDITION . I DIDNT WANT THE BREAKFAST BECAUSE IF THE ROOMS ARE KEPT THIS WAY THE SAME FOLK WERE PROBABLY PREPARING THE FOOD . I THINK THEY NEED A BETTER STAFF WITH HIGH STANDARDS IN CLEANLINESS AND FOLK WHO POSSESS GREAT CUSTOMER RELATIONS SKILLS . ONE OF THE LADIES HAD THE NERVE TO IGNORE ME WHEN I ASKED HER A QUESTION AND I KNEW TIGHT THEN AT THIS POINT SHE WAS READY FOR A STREET FIGHT. SOME FOLK CANT SEPARATE THEIR PERSONAL LIFE FROM WORK LIFE AND THESE KIND OF FOLK SHOULD NOT BE SERVING THE PUBLIC. TERRIBLE PLACE TO STAY AS IT WAS NASTY THE HALLWAYS AND ELEVATOR EXTREMELY HOT AND THE CARPET THROUGH AND THROUGH WAS DIRTY . CALL MOLLY MAIDS AND STANLEY STEAMER NOBODY WANTS TO LEAVE THEIR CLEAN HOME AND STAY 3 NIGHTS UNDER THESE CONDITIONS . CALL ME “ SO GLAD TO BE IN MY OWN CLEAN HOME “ !
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September 2023 by DAngelo Spencer
Really a great hotel to stay at. A 5 star experience, the staff is very nice, helpful, and accommodating. Rooms are nice and clean, could use some more plugs at the desk area but overall a great hotel. Location is great with a Walmart, Home Depot, and other shopping and restaurants within walking distance. Whenever I'm in this area again this will be the hotel I'll be staying.
