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November 2023 by Hannah R.
Went to Kroger for one item and arrived at 3:45pm when they advertise to be closing at 4pm. I was rudely turned away by Manager on Duty (I believe his name was Samuel). If you advertise that you're open until 4pm then that means customers may enter your establishment until that time. I know it's inconvenient for the workers BUT I've worked in grocery stores on holidays before & you know that you're "off time" isn't going to be exact. Please DO better Kroger & stick to your standards! I've seen better!
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July 2023 by Joe B.
love this place workers really nice my kid spilled his drink and I offered to clean it up but they went out of there way to clean it up great staff 10/10 recommend
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July 2023 by Sarah H.
I've bought ground beef, 2 packs of pork chops and 2 packages of chicken breasts. All at different times in the past 2 months and they have ALL been spoiled. I opened some up the next day or 2 to a putrid smell and starting to turn gray and thought, well no big deal, maybe I should make them day of. It is very hot after all. So twice now I have opened them the same day and the pork chops were still gray underneath each other and smelled like sweet expired sour cream . The hamburger meat also grayed the next day and smelled terrible as well and finally, tonight, was the final straw. I spent $17 on a whole large pack of heritage farms chicken breasts. (I spent a bit more thinking maybe the higher quality wouldn't be spoiled.) Wrong! I opened it right away as soon as I got home and it smelled like sulfur/rotten eggs. I reported it to the online chat -which disconnected me 5 times before I could finish the procedure - I received a $17 credit at least but I will no longer be buying meat here if I can help it. I've had food poisoning one too many times, have several chronic health conditions and I'm just not into gambling with food like that. I just wanted to shop at my local store and cook dinner. If any owners and managers read this PLEASE look into how the meat is being stored. Something is terribly wrong. It's being shipped late, sitting outside, not being kept cool enough or something. Please fix this or not only will people be afraid to buy meat or shop there but someone could wind up in the hospital. This is dangerous.
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May 2023 by Tim J.
Absolutely the worse Kroger I have ever been to. I've lived in 10 different cities and never seen this poor excuse for a Kroger. Just a few of Many observations:1) all carts in the parking lot and none that work in the store!2) 2 checkout lines open with 20+ people in each and 4+ employees talking to each other while on their phones 3) stacks of boxes full of merchandise and none on the shelvesGo down the road to South Haven or even Better go to Hernando
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May 2023 by Abby R.
I've been going to this Kroger for more than 28 years. They used to be great but now not so much. DO NOT get delivery. Instacart drivers/shoppers are too lazy to look for items and will buy their things on your dime. I was told they were out of several items all brands (cat litter, roasted chicken, french onion dip) I went up there my self and low an behold there they were. Yes they are thieves. I'm out about $45 dollars for items that I did not order or receive. Kroger won't do anything because Insta cart employees do the shopping. Instacart claims that since it was Kroger that billed my card that it is their responsiblity. (legal loophole)Kroger's point system is worthless. Had 300 points in mid December that were gone by January 1st. I rarely get to use the points I get because they expire much quicker than they claim. I've had coupons for points that were never applied.The only reasons I shopped at Kroger was for the points and delivery service. Piggly Wiggly here I come.
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November 2022 by Bob Bakken
This store has items sometimes the other Kroger down the street does not have.
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August 2022 by Kevin P.
There grocery pickup is a joke. I had pickup times moved out 3 hours 3 times in a row. And they called me a half hour before pickup time. Get your stuff together!
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July 2022 by Bob Bakken
Money services counter needs to be open longer than 4 pm.
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July 2022 by Jacquie J.
I highly recommend the PHARMACY at this Kroger! I cannot vouch for the rest of the store but the pharmacy is easy to reach, get prescriptions filled in a timely manner, they don't try to make decisions on what you can and cannot have of what your OWN DOCTOR has prescribed like Walgreens and CVS think they have a right to do. They do what they're supposed to do: Fill and Refill Prescriptions which is all we need! And they apply coupon codes and the other Big pharmacies stopped doing that!
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April 2022 by Cristabel C.
This is the absolute WORST Kroger known to man! There's not even enough space to explain what I hate about it. But the layout is horrible, the amount of checkouts open per the ratio of people checking out is the most laughable joke of all. Like why are there 30 people with a line so long it's going down the food aisle? And there are so many self checkout kiosks that are NEVER open. Maybe one. So one self-checkout and 2 regular checkouts with 80 people waiting to checkout. You do the math. Don't waste your time. I've seen people leave basketfuls of groceries and just walk out. It's tragic. I'll drive to Southaven to go to Kroger, at least there's an incentive with Starbucks.
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January 2022 by Kim M.
I've lived in Olive Branch for 4 years. This Kroger is the worst I've seen. The stock is terrible.always out of everything. And I mean everything. Who is out of Heinz 57 or Krogers own veranda of spreadable butter or corn chips, I could go on...Usually one check out line open. And never a bag person. Called the manager with no result. Also the entire store is flawed with the floor layout. Today our Instacart shopper had to checkout a 200 dollar order in the self checkout lane where the line was 20 deep.Done with this store. Making the move to Kroger in Collierville. Wish we had a schnucks or Publix.
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January 2021 by Bob Bakken
A bit crowded but eventually you’ll find everything.
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December 2020 by John M.
This particular location is a decent size store with a good selection. Customer service is good and their staff is friendly, as well.Kroger has some good deals, so keep an eye out for them.I would definitely recommend a visit to this location.
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November 2020 by Kevin W.
This is a good store. I was able to get in and out in no time.Be sure to bring your Kroger card.This is a nice sized store with plenty of selection. There Deli/Catering section has some pretty good options.
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August 2020 by Nyah Sohl
They were quick and had great customer service. I have to drive 15 minutes just to get Boars Head deli meat even though there is a Kroger 2 minutes from my house, so I'm thankful that its always a great and easy experience.