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March 2024 by Mary S.
Yesterday I was looking for a tire because I had a bump on my tire from the pothole in the street I got four beats and Pep Boys was the most reasonable so I went out at me actually I got too tires there that I would have gotten for the price of one someplace else so I was very pleased I thought. However there is a few things they did not do when I got there they just looked at my car took it around the back put the tires on it but no explanation though what type what brand name until I asked them Etc so I was very pleased with the price. But then they came out with the paperwork of which I paid and had a list of items that was wrong with my car I ain't mad at the girlfriend totally about $1,200 the brakes the rotors Etc so today I went to three different places to get cost and see if something was wrong with my brake rotors Etc cuz I had had no signs.. the place that checked it since it was nothing wrong with my rollers or my brakes the Pep Boys was just trying to get some money out of it more money. I am very upset
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February 2024 by Kimberly Welch
Quick and friendly service.
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February 2024 by Katelyn Peet
They got us in and out so quick!! They were great help on our 20 hr car ride.
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February 2024 by Rock Bobbie
Had a flat was able to get right in and get a new one in less than 30 mins!
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December 2023 by Noel Brewer
Great customer service everytime we come! Great tire prices, best we’ve found in the area.
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November 2023 by Sheryl Irvine
Pep Boys in Olive Branch does an awesome job. I trust their work and advise for maintenance on my vehicle. They are courteous and the job is done right. Thanks Pep Boys!!
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November 2023 by Larrys Card Emporium
Mrs. Mary and staff was excellent! They were very fas and courteous! Will definitely recommend! And this will be my new tire shop going forward!!!!
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November 2023 by William Bailey
Had an alignment on my truck at Pep Boys Olive Branch about a month ago and started noticing it pulling to the right, After about a week of this I was own my way to work and I would hit brakes and it would jerk right. Leave work that day and I couldn't hardly hold in road it was just floating everywhere. Stop buy pep boys to have it checked and was told no one there qualified. I tell her I was not comfortable driving it like this her response was she would have to make me an appointment tommorrow. I say ok and started leaving and decided to look under truck and see that the cambridge bolt was loose and the wheel was just floating back and forth. I go back in and ask if the tire changer could tighten the bolt so I could drive it home and was told he has no tools and was not qualified but she would let him look at it.He comes out and sees the problem and agrees that it is loose but he was not allowed to do machnic work so I ask if I could borrow a tool and I would tighten it. He says he has no tools and I tell him it is the same tools he changes tires with. His reply was he cant loan tools. COMPANY POLICY I ask if the company would rather send me home in a unsafe truck that they was the cause of than to loan me a tool. Again I can't loan tools. While talking to him I remember I had a wrench in my truck that I could use. I return the next day and the same lady from before says I see you made it and ask for keys. I go back to watch machanic and question him but ended up listening to him and a negative attitude about his job. He finishes I go back in to get my keys. No one ever offered any type of appoligy or sorry for me having to waste my time to have this redone. A few months ago I spent $1400.00 on tires for my wifes car here and over a $100.00 for this alignment and had gotten a quote for new tires for this truck. No custormer service at all (done with this pep boys in Olive Branch)
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September 2023 by Josh Hogeland
The Olive Branch Pep Boys (And ladies) helped me when nobody else could! Actually left high and dry by Walmart. This branch is on point. Thank you....for real!
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September 2023 by Tasha Lesueur
I really enjoyed my service at Pep boys. Alex helped and assisted me with everything I needed. I can say that I will be going back again if I need any tires..I had a great experience..
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September 2023 by Greg
We recently had an emergency on a Saturday after blowing two tires in the late afternoon with very few options. Mary the manager personally ensured we got our tires replaced and was beyond helpful throughout. Don't waste your time anywhere else. This Pep Boys has all my business going forward.
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September 2023 by Barbara Cox
I made an appointment on Saturday September 16 and was early. There was nowhere to sit and wait for my appointment and while I was NOT trying to jump ahead of anyone, I made the appointment thinking I’d have time to get my oil changed and be on time for another appointment I have. I tried to check in, was NOT greeted at all and was told very rudely by some lady at the front counter that she already had a lot of people ahead of me and could not squeeze me in earlier. I wasn’t even trying to get squeezed in, I was trying to check in!! I was fully prepared to wait til my appointment. Maybe she should have politely greeted someone and listened to what they were trying to say!!! While I may visit another Pep Boys location, I won’t ever come back to the Olive Branch MS location. Being rude to customers is. NOT a way to get new business or retain any business!!!
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September 2023 by Karen Parker
The service here is nothing short of amazing! Both Mary & Cliff have exceptional customer service! I called about my battery & spoke with Ms Mary over the phone, she told me to come in right away & I’m so glad I did…this was the fastest service I’ve ever experienced! I will be back!
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September 2023 by Alvin Marshall
They have been really good to me with their service. The front counter are so polite and have good hospitality pit boys rocks.
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July 2023 by Mary Hemphill
I think this is best Pep Boys at this location, all staff is very professional and courtesy. I appreciate you all