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March 2024 by Pam Siggers
I'm giving 2 stars to the office and 5 stars ONLY for my specific mail carrier (I won't say her name for safety reasons) but everyone else is fair to plain mediocre. EVERY. DAMN. DAY. THAT MY MAIL CARRIER IS OUT, THERE IS AN ISSUE. Mail being marked as delivered but its not. Mail being marked as "unknown address" or "insufficient address" when its clearly on the package. Attitudes are nasty like it's the customer's fault they have to come to the post office for incompetent mail carriers or errors from the company. I'm absolutely sick of OBPO. It's too much. Enough is enough!
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March 2024 by Brenda Brewer
There's one lady there that is always rude!She has an attitude before you even walk up to the counter. People in customer service should smile not act like they're doing you a favor under duress!
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October 2023 by Tatiana Perez
Here to second everyone's opinion on the old lady who works at the front desk. She has the worst attitude and is always rude, no matter the time or day. I absolutely hate going inside because of her nasty attitude. Apparently, no one in management cares, but here are my two cents- for what they're worth.
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July 2023 by Marqueta Abraham
Once again Monday delivery is not sufficient when the normal postman is off. I had a birthday package sent to me by my friend. I called OB Post Office today the woman on the customer care call said the package would be delivered today. It wasn’t delivered on 7/10 because it arrived late. It was never delivered 7/11. The package is priority mail delivery within 2-3 days with a tracking number. It is over the three days. To top it off my package was marked with addressee unknown. Which is ridiculous when I’ve stayed in the same address for years. Not to mention the terrible customer service and experience. OB Post Office is a disgrace.
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June 2023 by Walt's Travel Adventures
This is not the friendliest place. Gave a compliment for the post office looking so nice. That was wrong, I guess. So quick and dismissal. I was lost and didn't know where what was. Was told to put it in a box where I had no idea where it was. That's why I asked the question. Hello Mississippi, from where my dad was born. It's too early to be this cranky, or that's just who she is. Nevertheless, I'll try something further away.
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May 2023 by Jackson Greer
I first want to give a compliment to our driver. She is so friendly and professional! She always has a smile on her face and waves if she sees us. However, I come to the part that's negative. We continue to get mail from the previous owner. Some of it has the forwarding address where they attempted to have their mail forwarded, but some of the mail does not have it. Either way, it's a failure for the post office to have that mail sent to us. It's illegal to intentionally throw someone else's mail away, but it is so inconvenient having to continue sending the mail back. Tried calling the office with no response.
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May 2023 by Hady
I went there for my 2 year’s daughter passport. Once we got in the office , an old lady wearing a gray wig with a verry bad attitude told me the baby is not allowed in , I said she’s the one who supposed to get a passport. After that , time to take the picture arrived, she was so rude that the the baby fill her behavior and start crying and she asked me to take the pictures because she can deals with babies . She was asking me how Old are she ? I said 2 years she replied to me : your daughter is to small for the years . Finally I took her to cvs a beautiful lady took the picture in 20 second. This old lady deserve to be fired
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April 2023 by Roxana Gomez
It happened again the old lady that always works in the front corner always with a bad attitude treatspeople horrible. Another horrible experience with a very old black lady clerk with a wig. She was rude.I understand everyone needs a job but she does not like to interact with people what is she doing there? She should be working in the back. No name tag . This happened April 8th at 11:20am
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April 2023 by Sydney Ventura
Your mail will take over a month to be delivered anywhere. It doesn’t matter if you put a simple card in your mailbox for the driver to pick it up or if you personally go inside to have your mail shipped. It’s absolutely ridiculous and has happened way too many times. I have never had this happened before. This office is terrible. Will only go through FEDEX and UPS from here on out.
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March 2023 by Angel L
one star isn’t even enough to describe how bad my experience I encounter this lady who works in front. Don’t go to this post office. Rude employee. I always ended up being talk down by the same lady everytime I need help or have questions with my package. Extremely rude is an understatement. I dont know who peed your cherios, but you are super rude and this isn’t the first time.
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January 2023 by MissQ T
I usually have exceptional service at this location. However today, I had a horrible experience with an very old lady clerk with a poor attitude and an even worse grey wig. She was rude and claimed to be a Christian while talking down to me about a misunderstanding on how I packaged my items to ship. Instead of providing customer service she was harsh and provided insults. I will not be coming to this location again to do business. I will use Fedex or UPS in the future. I’d give this zero stars if I could. One very bad apple spoiled the bunch!!
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January 2023 by Tabitha Carpenter
I don’t know who I need to speak to or complain to! But just received an empty envelope from my cousin to my kids for Christmas that supposed to have 3 gift cards in it but the envelope was opened and the gift cards were stolen! It’s pretty sad that you can’t even trust your mail carrier! Also not sure who it is that delivers in my area but she speeds and runs stop signs all the time and we live in a subdivision that the speed limit is 25 not 50 with a lot of kids! So if anyone could help me resolve this it would be great!
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January 2023 by LATOYA
The clerk (older AA lady w/gray wig) was extremely rude and unprofessional as always. As I asked questions about the price of my package she continued to tell me how long she's been working at the location and attempted to choose for me. She was very argumentative when I was only inquiring about the price of my package. This particular lady is always argumentative and unprofessional and lacks customer service. She needs to retire because working somewhere for 20 yrs wrong doesn't make you right.
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August 2022 by William House
The absolute worst Post Office in the Southeast if not the country. Half of the employees there are extremely rude and the mail delivery system is totally incompetent. Over the past 5 years I’ve had repeated issues with mail being scanned as delivered that was obviously delivered elsewhere. I know this to be true because I get random neighbors mail at least once or twice a week. They cram packages into mailboxes that don’t fit, they sit packages outside in the rain and wind rather them walk two more feet and put them under the porch, they bend letters that have big warnings on them that says “Do Not Bend”, and they will destroy every magazine you get. I had to cancel all of mine bc the majority of them are delivered destroyed. This post office deliver a label one time that had come off my package. Just the label and scanned it as delivered even though they knew that the didn’t actually deliver a package. I know for a fact this facility gets trucks of mail from other Memphis area offices and just sit on them. I can’t remember the last time I’ve had a package delivered on time like what I paid for. Like today, had a package that left the Memphis facility 2 and a half days ago and still hasn’t been scanned into OB, even though I know it’s there. I have a package returned to the PO bc of insufficient postage and went to get it the same day yet they had already sent it back. Guy I talked to just brushed me off without even looking.I used to have the USPS deliver 20-30 packages weekly but now I’ve taken my business elsewhere. I don’t trust this USPS in olive Branch or any other USPS in the Memphis area either. They used Covid as a crutch for too long and still do. In 2020 they prob ruined countless Christmas’ claiming Covid had them backed up. I highly doubt it. The post office has just become a total garbage government service. Any service they provide should be free bc it’s definitely not worth the money.
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August 2022 by Cynthia Page
Paid a visit today to our local USPS in Olive Branch due to a package not being delivered with other packages on Sunday, 8/14/2022. Sad to say that even though the clerk finally found the package, it was not a pleasant experience.
