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June 2024 by Sean Jensen
Absolutely DO NOT recommend this Verizon store. For the record this isn’t a corporate store, it is owned by Victra. I had to deal with incompetence, high pressure sales tactics, and outright lying to my face. I don’t normally even bother writing reviews, but this one visit cost me multiple calls to Verizon customer service to fix the mess this store and its associates created on my account. Would give zero stars if possible.
On 23 April, I went into this store because my son’s phone had a SIM card error. I was told by the store associate (Nicholas) that it was because we were on an old plan and that Verizon was cancelling the older plans (not true). He said that he could reset my son’s phone but it would probably keep happening (also not true) every day. He then proceeded to sign us up for a new plan, removed my military discount, and added a protection plan I didn’t authorize.
In addition he spent a great deal of time pressuring me into signing up for a wireless home internet plan. I told him we didn’t have good coverage in our neighborhood. His response was that they use different towers and it would work just fine, again not true. I mistakenly believed him, and he charged me “sales tax” of $32. Again, that was false. It was an activation fee charged by Victra. Activation is free thru Verizon. He assured me it would be reimbursed if I returned the internet box. It has not been reimbursed yet, and I have had to call multiple times to ensure I don’t get charged for the box, even though I have a return accepted email.
Overall a terrible experience at this store. From the moment I walked in I was getting a high pressure sales job and outright dishonesty. Will not return, and will use the corporate owned store in Southhaven from this day forward.
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April 2024 by Cindy
Nicholas is the best! Has all my business from now on!
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March 2024 by Dee Ming Lin Chou
Nicholas was amazing! He was kind, knowledgeable and efficient.
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February 2024 by Olivia Oliver
Great service ?? ?? See Nikk
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November 2023 by Lazandra Thomas
My Sales Rep Lindsay was absolutely amazing, patient, knowledgeable and helpful.
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November 2023 by John K
Nick was awesome with his help and the young lady was also nice to
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September 2023 by Jeffrey Martin
Thank you so much to Brittany for un-scrambling my mess. You are awesome.
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July 2023 by Phyllis Lamar
Just awesome!
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July 2023 by Roc 2K
Exciting *****/!!!
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July 2023 by Carole Wenzler
Awesome gentleman very nice, smart.Glad got to see him will be back this location.
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May 2023 by Kenneth Flack
Cory was great! Give him a raise he ported 4 lines from T-Mobile seamlessly
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May 2023 by michael peller
Corey was absolutely amazing heInstantly made me feel welcomed. He got the accessories I needed and talked about some offers I had on my account. He was upbeat and enthusiastic like he really wanted to help
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February 2023 by Myra Horan
5 hours agoSo, for starters I had things pressed on me that I DID NOT WANT because they are way too overpriced in these places.I am not paying $65 for a screen protector I can get elsewhere much more cost efficient and the same quality or $45 for a charging block when I already have one.THEN I realize later that evening after arriving home and checking my receipt that I was charged a “Set up and go” fee, which I had no clue about and I would have much preferred setting my own phone up, I thought the total I was paying was strictly taxes. DECEPTIVE. NOT only was I charged this fee, my phone isn’t even working 100% and I can’t get a live person on the phone to fix it. I can’t receive phone calls and I have missed 2 1/2 hours of work this morning because of it, now I’m sitting here waiting for them to open so I can simply -go to work- to afford the things I was charged for and didn’t know about.MY other line needs an upgrade too, but it definitely will NOT be happening at this scam of an “Authorized Dealer”.
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December 2022 by David Bailey
Corey was excellent. So patient and understanding
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November 2022 by Rodney W.
CSR at this Verizon location is very dishonest. They only care about making a sale by any means. This retailer will give false information and cheat customers out of hundreds of dollars. Save your time and money and go to other reputable stores.
