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November 2023 by Kelley Higdon
Hit a deer in a Ford fusion goin about 65mph...serious damage..car came back from Desoto Collision absolutely showroom new. 10/10 highly recommend.
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September 2023 by Jon T.
DO NOT EVER TAKE YOUR VEHICLE HERE! A simple bumper fix turned into over a month long fix of being in the shop. During this month: several techs quit, they had their one painter out for weeks, And no phone calls of updates. Poor place of business to shop with or work for
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July 2023 by John Kyle
Tana Ward is the estimate writer at Desota Collision Center. She is very professional, courteous, and keeps you informed throughout the process. I could not have asked for better service from the entire staff. In addition, the repair work on my vehicle was excellent! Don’t waste your time anywhere else. These people are great!Services: Painting
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July 2023 by Kailyn Cotten
Owner didn’t look at me once. Was on her phone the entire time. Horrible service
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June 2023 by Olivia Strasser
Mr. Stewart and the whole team are the best. I promptly received my vehicle and they did the best job for a decent price and genuinely want to help their customers. Please go here for all your body shop needs! I am so grateful to them. Thank y’all again for amazing service!!
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June 2023 by Chris Brill
I hit a deer at night, damaging the front drivers side of my car. Needed a new hood/headlight/ fender/bumper cover and half of the 2 piece grill.My insurance estimated $6,900 to repair and gave me the ok to get it fixed at the shop of my choice.I went to desoto collision center in oxford and was given a booking for March 15th (5 weeks wait). I drove my 2014 mkz there on March 15th and handed over the key. Estimated repair time 10 days,went from DCC to enterprise, and picked up a rental car.Communication from DCC was sporadic and usually initiated by me emailing for updates.They had my car for just over 7 WEEKS , upped the repair cost with "supplementary" claims to almost $10,000 and when I finally collected the car on my way to work I had to pay them my $250 deductible before they released the car to me. I drove straight to work in Memphis, and it was dark when I got off work, so I instantly noticed that my headlights were way off the correct aim. New headlight high old headlight low.The next morning , in daylight, I decided to see if a simple adjustment would correct the aim of my headlights.When I opened the hood, the first thing I noticed was a yellow chalked ID number from a junk yard on the "new" headlight! Then I noticed the "new" hood was also USED and repainted! It is also missing its insulator pad and front weather strip, rubber bump stops and ALL the clips, etc, that should have held the pad and weather strip in place. Also noticed that a dust cap was missing from an A/C service valve, positive terminal insulator was slid down the battery cable and the whole engine bay looks like the car was parked outside with no hood while a mower blew a dust storm over it. By now, I was pretty mad that a "reputable" body shop would release a vehicle in such a state!.I closed the hood and took my first hard look at the repair job.The "new" hood is aligned so badly that it is rubbing the paint off the passenger fender front corner. The panel gaps are terrible all around the hood/bumper cover and fenders. Most of the plastic rivets that hold the drivers wheel well splash guard in place are missing completely! All 4 wheels lost the valve caps, and the tire pressures read from 28psi down to 10psi (they were all at the correct 36psi the morning I delivered the car to DCC)There is also a new chip on the top of the passenger front fender that was not there before (guessing the "new" hood or a tool was dropped on it).So in short, they took over 7 weeks for a 10 day repair, used junk yard parts and charged almost $10k only to deliver a VERY poorly repaired car and had the nerve to require me to pay the $250 deductible before giving it back to me (on top of the almost $300 I had to pay for excess car rental due to the length of time DCC had my car).Personally speaking, I would STRONGLY advise anyone against using this shop.myself My family will NEVER use them again!
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August 2022 by Susan Cranford
They did a fabulous job w/ fixing the bumper and front fender on our 2016 Cruze. Great job. They even cleaned the interior of our car!
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July 2022 by Will Y.
I gave this business three stars mainly because of the front office ladies they were very professional, knowledgeable, and communicated with me every step of the way. The repairs to my car were minor but still took and extra week to complete. As for the actual repairs they did a decent job but I did have to return the car to have them to correct one of their repairs. They also left loose screws under my hood and scratched the tint on the driver's side window.
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May 2022 by Erica Stone
I hit a deer.. these guys took great care of my car! In a timely manner! The office staff was wonderful great ladies up front! They kept me updated and handled everything very professionally! Don't waste your money anywhere else these guys are the best! Customer for life now! If you need anything done definitely use them!Service: Body & Trim
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April 2022 by Erica Stone
The best in oxford!! the ladies up front treated my husband and myself wonderful! very friendly staff! and they do excellent work! I hit a deer and had to have my bumper replaced and painted! my car looked better than before! bonus they even vacuum before you pick up!! Can't say enough positive about this place! if I ever need anything done I'm definitely a customer for life now! very very professional and great work!!
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February 2022 by Miranda Kiddy
Amazing work! Awesome staff... especially Tonya. She gave me daily reports on my cars process. Felt at home during the entire process
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December 2021 by Stephanie Jones
My daughter had an issue with her window not rolling up on 11-18 when it was raining of course. We called around and took a chance on a collision repair place, because everyone else was booked. She called me after and said the employees were very polite and put a special covering over her window (all she had on it was a an old poncho). They also ordered the part for her and will hopefully have it fixed before the holiday break. Thank you for treating my 19 yr. old daughter with respect and not like someone who doesn't know anything about cars.Service: Body & Trim
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September 2021 by Lonnie E.
If I could give them zero stars I would. Seemed great in the beginning. Told me the repair would take about 5-7 days. Called me about 3 days in and said all parts were received and my truck would be ready. The day before pick up, I called and was told there was "issues" and it would be another week. I inquired more and eventually they owned up and said it was nothing with my truck, but "internal issues." Another week passed and the truck was still not ready. Told it would be another week and they admitted they put another car in front of mine! Well, now it has been a month since I gave them my truck and it is still not ready. I've been in a rental car for a month. My repair wasn't a huge accident repair. It was a small dent on the tailgate and the rear quarter panel. A month later and having been lied to twice, I wouldn't trust them. Even the rental car place said they are used to them telling people a week and it turning into a month. So be prepared!! I could understand if it was a parts delay, but it wasn't the case.
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July 2021 by Tracy Ragsdale
Awesome❤
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June 2021 by Sheila Cook
Thank you for your prompt service on my Jeep today. Everything seems to be back to normal.
