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September 2023 by Janice M.
This store doesn't conduct business in a professional manner. Made a very large purchase and was given the run around upon delivery of the purchase. Including selling some of the products that we purchased. A month later we're told they didn't have what we paid for. Will never shop at this location again. The service stinks. Don't waste your time there.
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February 2022 by Cameron Fryar
Went to Home Depot to look for supplies to build a rope swing and they were so helpful! Robbie made sure we got all of the materials we needed!! Eddie and Brian in the rental department helped put holes through the wood so we could pull the rope through! They went above and beyond for us!!
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January 2022 by Mrs F.
If I could give this place zero stars I would. DO NOT ORDER ANY APPLIANCES FROM HERE. THEY WILL NOT DELIVER. This place runs on idiocy & anonymity. There is no accountability & no customer service. Do yourself a favor & shop local or go out of town for any delivery related purchases.
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October 2021 by Kathy Beard Thomas
We bought a refrigerator in July 2020. It is a whirlpool French door with freezer in bottom. We purchased the protection plan which is not worth the money. It quit working at the end of September. We filed a claim. They sent a repairman. He said it is the Freon. It’s a sealed unit, therefore he nor any other repairman in this area is certified through whirlpool to work on it. They then referred me back to the same repairman. He was really good and not his fault that they keep referring us back to him. We are now 12 days without a refrigerator and still not resolved. They say they may be able to reimburse us. We got this refrigerator at a really good price. The salesman said it would be replaced with one like it if unable to repair it. That doesn’t seem to be true so we are still without a fridge. We have been sent to different departments and still not resolved. I except a refrigerator like the one we purchased. I’ve been told now that is not how it works. Be cautious of buying a refrigerator with sealed unit and we don’t recommend buying the protection plan. Per contract, it said replacement not reimbursement.
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July 2021 by Jonothan Etheridge
Buy appliances snd it takes 3 weeks for them to come in. When delivered, the delivery drivers are very nice. The appliances don’t work. Home Depot says it’s not their problem and to contact the manufacturer. The manufacturers says it’s not their problem to contact Home Depot. After 4 hours, the new appliances are sitting out on my front porch.
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May 2021 by R.J. H.
I have ordered online multiple times for pickup at this HD. Customer service & Paint team are fantastic. Best service I have ever received at any HD. Every visit we are welcomed, offered assistance and everyone has had a great attitude. Don't know what they are doing at this location to deliver time and time again but keep up the great work.
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October 2020 by Thomas W.
Tired of giving these guys a second chance. Do yourself a favor and drive to Lowes in Batesville or New Albany. For smaller purchases use Sneeds Hardware in town. I've always had a good experience with them. Home Depot has twice not delivered major appliances on the day they promised. No attempt to get in touch with me to tell me of a problem with delivery. (Claimed I was not home. I am the last house in a new development, I was there ALL DAY waiting.) They claimed I was not home. I call BS. When I called to find out about my delivery about all I got was a game of pass the buck, from the associates to the store manager (Ty, I think was his name). NEVER AGAIN. I can only hope that can deliver my appliances that I have already purchased sometime before I die. I'm not holding my breath though.
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September 2020 by Robert J. Patterson
Great place helpful crew and great prices!
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November 2019 by Sabrina K. Willis McCoy
They were so awesome, we got there at 5 minute til 9 ( closing ) we had driven all the way from Coffeeville to get a live Christmas tree since we were having thanksgiving the next day & all the kids were coming & we always have a live tree for them to decorate, they were so kind and helped us pick the perfect tree & saved our tradition of having the live tree for Thanksgiving, CANT THANK THEM ENOUGH, now that’s awesome customer service, I remember one guys name was Johnathan , I can’t remember the other guys name , but we sure appreciate them both , Timmy & Sabrina McCoy
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September 2019 by Brent N Linda Ragon
Delivery truck but no driver so any online order from store in Oxford ,Ms is done through an outside service. I very rarely get any type of assistance in this store especially loading lumber. I was assisted this past weekend by other customers. I am very disappointed in their service.
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June 2019 by Taylor Jones
My wife's grandmother had a tornado hit her house last month. I stopped by to grab a few things and was in a hurry for obvious reasons. The manager, Chuck was truly fantastic. He was helpful before I told him what happened, but he was really helpful after he found out. He gave my 3 year old a s***** which made her day and was able to discount a shop vac we needed because the one I wanted wasn't in stock. Tristan at checkout was helpful as well. He called a couple of guys(also nice, but can't remember their names) to help me load everything up. Truly great experience
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April 2019 by Francis Heaney
Great selection of wasp spray
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January 2019 by Will Vaughan
I have shopped at Home Depot store all over the eastern U.S. I have never had a more pleasant customer service experience than what I had at the oxford location. Great job ladies and gentlemen!!
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May 2018 by Wes C.
I bought a whirlpool gold series dishwasher model WDT780SAEM1 in July of 2016. It went out May 1 of 2018. I have bought 8 appliance from them since 2016. A technician came out to diagnose that i paid for and found the water pump to be bad. I called home depot and was told that the warranty was only 30 day and that they could do nothing! This appliance hasn't even lasted two years with minimal use. I would recommend that you don't buy their appliances, they do not stand behind what they sell , even after all the business i give them. Buy at your own Risk!!! or it will cost you way more than you think!!!
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August 2017 by McKenna Raney
Home Depot has a large selection of equipment, hardware, tools, lawn and garden stuff, etc. Their plants are not always cared for to their specifications which means those can be hit or miss.