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January 2024 by Chris Sneed
Awesome service ? ? ? ?
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December 2023 by Nathan Shackelford
I have had two watches fixed here they are worth it
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October 2023 by Ralph Sn
Awesome service
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April 2022 by Nick Babcock
So, I purchased rings from Kay's for my wife, paid for them in full less than 5 years ago. Recently we discovered the rings, less than 5 years old, were already missing a diamond and a sapphire. We were unable to get them cleaned and checked the past year or so due to the Pandemic so Kay's decided that our warranty was void. We had Kay's send them off to be fixed and I have now attempted to get the rings back twice now and still have not. My wife put some other jewelry on our card and was 5 days late on 1 (one) payment. Kay's is now holding her rings that have been paid for in full, for "ransom" because of 1 late payment that has been paid but "not showing up in their system" I will NOT spend my hard earned money in this establishment ever again and you shouldn't either. From now on we will use local jewelers who understand the value of customer service, who dont play on their phones when a customer is in need of assistance or roll their eyes when they actually have to do some work.
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April 2022 by Erin Flowers
Very friendly and knowledgeable staff.
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February 2022 by Taylor McGlawn
My wife and I went in to obtain assistance with a ring she purchased online. The Customer Service Rep went the "Extra Mile" in every possible way. She confirmed that all diamonds were genuine and that the ring was extremely similar but not what we ordered. The store did not have what we want. However, Bethany, the CSR placed phone calls to other stores searching for the correct ring. She reminded us that we have plenty of time to find what we want and there is no need to rush. She offered to help us find what my wife really wants. This is Genuine Customer Care. Be reminded we made an Online Purchase. Our Local Store CSR could have easily given us a phone number call.
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November 2021 by Sha Ward
The quality of their rings are superb, and I will purchase more items from Kay Jeweler in the future.
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November 2021 by Dustin Moyers
Went in to get a a Gold Necklace fixed an thier was one customer in thier the manager was dealing with . I stood thier 20 mins for her to come look at my jewelry to tell me she don’t have time really . I then asked her can I leave it with them come back couple days she said no . What a joke I guess they don’t want business .
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April 2021 by Crypto Tard
See now places like this are going to have to make a choice. Do you like money, or do you like to impose your will on people?
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April 2021 by faak urrestaurantsucksmofokinballz
If you value freedom, do not shop here
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April 2021 by Masked Unboxer
Rude staff, cheap quality. Clark's jewlery is way better service etc
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April 2021 by Figa Specchio
I hope you get enough business from liptarts
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June 2019 by John Belenchia
The employees at Kay's in oxford MS were great. Thanks for all the help.
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March 2019 by Jarred Wakefield
Always have a great experience when I go there and the people that work there are great. They're very knowledgeable and can help you out with anything you need.
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December 2018 by Lisa Moore
Very nice. Customer service awesome. Very friendly