-
November 2023 by Sabrina P
We visited Mattress Firm on 9/28/23 looking for a Purple Pillow, and Gabriella provided excellent customer service. She gave us a small spill on the different heights of the pillow and what she recommended. We purchased two medium purple pillows. Since then, we have had the best sleep ever. Thanks for the awesome customer service. We will be back to order a new mattress. :)
-
October 2023 by Jane Josey
Excellent service! Professional and thoughtful sales team - Gabby, Shayla, and James! And immediate delivery! Our family made a recent purchase and we highly recommend this location, the staff, and the options offered.
-
September 2023 by Kellie Morris
James was a tremendous help! He was personable and knowledgeable. Super seamless experience in buying our new mattress!
-
September 2023 by Doug Deweese
James was one of the best salespersons we have encountered. Great personality, very knowledgeable, very interested in what we wanted, and he was efficient!Plus the products and prices met our needs, and we didn’t ship another place.
-
September 2023 by Kristen Farrell
I had the pleasure of working with Shayla S. at Mattress Firm, and I can't express enough how fantastic my experience was. From the moment I walked in, Shayla greeted us with a warm smile and a genuine eagerness to help.Shayla's extensive knowledge about mattresses made my decision-making process a breeze. She patiently listened to my preferences and guided me through various options, explaining the pros and cons of each. Her expertise transformed what could have been a challenge into an educational and enjoyable experience (never thought I would be saying that about a mattress)!!What truly sets Shayla apart is her infectious enthusiasm. She made the process fun, and her passion for helping us find our perfect mattress was evident throughout. Her energy was contagious, and I left Mattress Firm feeling excited about my purchase!!!Thanks to Shayla, I found the mattress of my dreams, and I couldn't be happier with my choice. Her exceptional customer service, combined with her friendly and approachable demeanor, made this shopping trip a 10/10 experience. If you're in search of the perfect mattress and want a genuinely enjoyable shopping experience, I wholeheartedly recommend Shayla S. at Mattress Firm. You won't be disappointed!
-
August 2023 by Anabell Elsner
The Manager, James, is the most sweetest person I have ever met. His knowledge of the different types of mattresses and quality helped us to find which mattress would suit our needs. In our book, #1 in everything…customer service and satisfaction!!
-
August 2023 by Jamie Bean
Very helpful with all of my needs I contacted the store to ask if they had what I needed and they quickly responded that they did. I gave them what they needed to hold it and as soon as I pulled up they had everything ready and loaded it up for me. Perfect experience!
-
July 2023 by Craig Hammel
You can buy any mattress anywhere for about the same price. The difference is service. I went in not expecting much and high pressure sales. If you go to the Oxford location ask for James, he was amazing. He was attentive, listened to our questions and concerns and spent over an hour with us explaining everything we had a question about and gave us clear pricing and options. He even walked us to the door and thanked us for our business as we left. Couldn’t ask for more. Go see James.
-
July 2023 by Dawn Brazell
We had a great time shopping with Gabbi! She was so sweet and laughed with us and made us feel so comfortable while we shopped! She was very knowledgeable about the mattresses and did not pressure us at all. We would shop there again!
-
June 2023 by Mary Solomon
James who was our sales rep was outstanding! He absolutely knows his product, is pleasant and candid. His demeanor is inviting and he makes you feel welcome and cared for. A true gem of a manager! We will definitely spread the word about his excellent customer service! We are very happy with the way he worked with us and made us feel like valued customers.
-
June 2023 by Will M
Salesman was very helpful. Got me what I needed fast and was friendly. Great selection of outlet mattresses as well.
-
June 2023 by Allison Barkeley
The Oxford location Mattress Firm was an incredible experience. The 2 employees I dealt with were so professional, personable, and knowledgeable of all inventory. I never felt pressured to make a specific purchase but each employee gave me their non bias opinions on all products. They are doing it right, and I will absolutely give them my business again.
-
June 2023 by wendy green
The customer service with James and Shayla in Oxford, MS was top notch. The delivery was a NIGHTMARE. I have never encountered such rude delivery guys. The mattress I got will be retuned as it is not soft like the one in the store. The sheets and pillows we purchased are amazing. I highly recommend purchasing pillows and sheets with your new bed. I hope we get this straightened out about my bed because I woke up in so much pain this morning.
-
June 2023 by Viola Acoff
Shayla was extremely helpful! She assisted me with my purchase over the phone and was able to expertly facilitate the process.
-
May 2023 by Margaret Middleton
Shayla and James were FANTASTIC!! They were super informative, patient, and Shayla even occupied our toddler (who adored her!) so we could talk and weigh all of the options. If you’re looking for a bed in Oxford, absolutely go here - the service and selection are both incredible!!!