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July 2024 by Donna Marie
Horrible customer service and sick animals!
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July 2024 by Cynthia Brown
I was scared to death . I have been a customer of pet smart for years. A man was carrying around a huge snake . I will not come in store again. There were several people that left
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July 2024 by Gregory Armstrong Jr
Good experience had what I needed girl at the register was knowledgeable
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July 2024 by Jay Good
They would not take my dog, not once but twice, because she apparently didn’t have the right paper work. We will not be going there again.
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June 2024 by Tisha Hentz
Very nice people and helpful
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May 2024 by Bill Mearns
Always friendly professional service. Very caring towards dog.
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May 2024 by Lauren Jaco
The guy that worked on 05/15/24 at the register around 5:50pm that day had no customer service what so ever. Didn't even try to bag items as well.
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May 2024 by Tekisha Wrenn
Very dissatisfied I made my fur baby an appointment a week ago only for them to call me 3 days before her appointment and tell me they won't be able to service her... I explained that i live an hour away and that I can be there at 8:15 and my intial appointment was at 9 and she told me if u can't be there at 8 she wouldn't be able to get her... I'm just trying to understand what's the difference in my scheduled time at 9 but told me u can get me at 8... I feel like they over booked this week and had to move some schedules around which isn't my problem... I'll never shop there again and i normally go there often to get item for my bearded dragon also
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March 2024 by Amy Melton
PetSmart grooming in Oxford was overbooked and understaffed at the time of my visit yesterday. I'm leaving a review to offer corporate a suggestion to have a section of the store for dog bathing booths. Some people have bad backs and don't have resources to bathe their fur babies at home. Matt, the groomer, is friendly but was obviously under a lot of stress trying to service the customer's animals.
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March 2024 by Josh
Refused to sell my son a 25 cent fish cause he didn't already have a tank at home
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February 2024 by WK Montgomery
I like Pet Smart. They have a very nice, clean, roomy store. They have all kinds of pet supplies. Even some pets in store to purchase, like birds, fish, hamsters etc. But they do not carry pet meds such as wormer or 5 in one shots.
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December 2023 by elijah Coleman
Store staff was awesome and helped us with all our needs.
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December 2023 by Delia Arbuckle
Clean store , knowledgeable employees, they were a great help with setting up a home for my betta
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December 2023 by Kennobi Keyy
Love the place ?
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December 2023 by Jonathan Rodgers
Kinda salty with them at the moment. Will change the star if they reach out to me. Story is.. wanted to return a healthy fish I bought from them. Was told they don't return live animals. I didn't want money back. I just bust bought too many fish by mistake.. of note... I built my whole aquarium from your store. $$. Ugh.
