-
April 2024 by Linda R.
Rick the manager is always helpful and friendly along with his crew. Holly and Chris are excellent to deal with and keep you informed. Had rear brakes replaced.
-
February 2024 by Bar C.
I went here for an emergency flat tire repair. I discovered the flat about an hour before leaving for vacation. Luckily they open at 7:00. I was out of there in30 minutes!! Great service!! I Highly recommend this place.
-
February 2024 by Nancy B.
Would be nice for waiting customers to have available coffee, maybe a vending machine for snacks/drinks and outdoor seating .
-
January 2024 by Robert M.
Headed for a day of fun. Tire indicator states low tire pressure. Front tire at 19. What do I do? Went to where I had good service in the past. They were very, very busy. Said would be 1-1 1/2 hr to look at and fix. Explained situation to Chris Skaarva, service mgr. We found a nail in tire. Chris said nose up to that bay and he would handle. 20 minutes we were in the road. He also gave me a veteran's discount. Whatever your vehicle needs, call Chris at Firestone 239-242-0691. You will not be disappointed.
-
October 2023 by Janice K.
Im not from the area but we had leak in our rear tire, and I made an appointment for a repair. They found 2 nails in the tire and suggested replacing it due to the damage. We did end up purchasing 4 new tires but they gave us a reasonable deal. I did have to wait a bit longer as they needed the tires delivered from Ft. Myers. In the end, we had 4 new tires. I understand that I had to wait for the replacement. The man in the lobby was kind and understanding and worked with us so we could get back on the road. Thanks Tyre'.
-
September 2023 by Flavio Hazan
Prompt and helpful, willing to help. I scheduled an appointment over the phone with an offsite agent, but that did not go into the system, not the first time! Nonetheless, store manager went above and beyond to accommodate me and replace tire, just before store closing. Took care of bureaucracy with rental car company. Thank you!
-
September 2023 by Mike B.
Worst experience ever regarding a repair shop. I ask them to check my AC to see what they think why its not blowing cold air but is blowing luke warm to cool air depending on weather or not if the sun is out or its cloudy out. The charge me for the AC performance check with dye and they tell me the problem is my car needs an evacuate and recharge and that will get it blowing nice cold air again. Once they tell me the job is done to come pay and pick up the car. I paid and started driving home an would you look at that, still no cold air as promised. It was to close to the shop closing for that Saturday so I call them back and they tell me to bring it back in. Now all of a sudden, the problem is that my car needs a new compressor and condenser. First off, they should have found that my car was not blowing cold air after they performed the unneeded evacuate and recharge, second of all they never offered to return the $245.56 + tax or take it off the $1500.00 quote that they gave me to replace the compressor and condenser and 3rd they should have been honest to begin with about what the problem really was. Beware of this shop and use at your own risk. I learned my lesson and will never return.
-
July 2023 by Tristan T.
AVOID THIS PLACE OF BUSINESS AT ALL COSTS! I am beyond disappointed and feel as if I wasted over $1,200 on just 2 tires from these guys. Not only did they sell me tires from some other shop and fail to notify me of that, they also failed to notify me that my $1,200 purchase would not be covered. I barely have 1,000 miles on these new tires and I discovered a razor in my side wall today. When I requested coverage service for my brand new $1,200 tires (remember this is only for 2 tires) they told me that those tires are not covered since they didn't come from Firestone. Well well well... I would have LOVED to have known that when I purchased them, but no, these people are more worried about taking peoples money without any customer care in mind at all. I will never revisit this store or any Firestone locations in the future.
-
July 2023 by Kevin B.
Extremely Disappointed with Fraudulent and Unethical Practices at Firestone I am writing this review to express my utmost disappointment and frustration with the recent experience my wife and I had at Firestone, where we brought in our VW Atlas for a rotation, balance, and alignment. Unfortunately, our visit turned out to be a complete disaster, as we encountered fraudulent and unethical practices throughout the entire process. First and foremost, my wife paid for the specific services we requested, totaling $400. However, we were shocked to discover that they had also performed an oil change without our consent and charged us for it. This blatant disregard for customer requests and additional unauthorized charges were already red flags. To make matters worse, we realized that the shaking issue we brought the car in for was still present even after the supposed alignment. When we requested the alignment report, the manager claimed they couldn't locate it and that their machine didn't save vehicle history. This turned out to be a lie, as we later discovered. It became evident that the alignment, rotation, and balance we paid for were never actually completed, yet they had no qualms about taking our money. When we confronted the manager about this fraudulent behavior, we were met with indifference and excuses. It was only after we insisted on redoing the work that they called us within 10 minutes of dropping off the SUV to inform us that the vibration issue was caused by two bent rims on the inside. This revelation only served to confirm that nothing had been done during our initial visit, and they had never even bothered to inspect our tires. In an attempt to address these serious concerns, we reached out to corporate, hoping for some resolution or acknowledgement of the unethical activities occurring at Firestone. To our dismay, their response was apathetic and they showed no interest in rectifying the situation or addressing the fraudulent practices happening at this location. The level of deception and dishonesty we experienced at Firestone is beyond comprehension. Taking money for services not rendered, providing false information, and displaying a complete lack of customer care are all characteristics of a fraudulent and unethical establishment. I strongly advise potential customers to avoid Firestone at all costs, as they clearly prioritize profit over integrity and customer satisfaction. Our experience serves as a warning to others to be cautious and vigilant when seeking automotive services. We will be taking our business elsewhere in the future, and I hope that this review encourages others to do the same until significant changes are made within Firestone.
-
September 2022 by Kathleen D.
I'd like to add to may early review. My experience with this Firestone has not changed and I would not go anywhere else. I just wanted to add that Rick and Holly have so much to do with the success of this place. Rick was recently on vaca and Holly must have been out a few days and boy did it reflect! However, in a day or so, Holly was back and things were moving along as they should. The little blurb they experienced when Rick was on vaca is further poof that Rick is needed as he oils the place and keeps in moving and on track. Thanks Holly for getting us in and out so quickly that day, the office is not the same without you!
-
February 2022 by Kim S.
I had 100,000 mile service done on my truck and a mix up on time I was to bring it in. Rick the manager stepped up and helped the mechanic working on my truck to get it done and done right in 4.5 hours! I only that he discounted some of my bill since I had to pay for an Uber back home and then back to Firestone later that day. While I was there paying my bill there was a gentleman down on his lock that needed two tires and Rick stepped up and paid for them out of his pocket so the man would be taken care of. They did outstanding work on my truck everything was done right and the customer service was amazing. I I will not go anywhere else from now on. Thank you Rick, Holly , and the mechanic that works on my truck I did not get his name you are all awesome!
-
October 2021 by Max C.
3 things about this place: 1. The staff seemed nice at first but their customer service did not reflect at all. 2. They told me to have my tires changed and would take about 45 mins to an hour. After the promised time, I called and they said the same thing, 45 mins to an hour. After 7 hours of waiting, they still told me 45 mins to an hour. And I still had to wait afterwards. 3. I ended up getting my car so many hours after I was promised. I understand that they're short staffed but don't make the promises that you cannot keep. My car was finished with my trunk open, spare tire placed where it wasn't supposed to be, and all the tools laying around in my trunk. If you're short staffed, then do not take so many customers. Overall most and foremost, schedule accordingly.
-
September 2021 by Nick G.
Had a stripped oil pan that I didn't know what to do about. Brought it here and they were able to help me out and they saved me a ton. On top of that they were able to get it done the same day I brought it in. Thanks to the team there it's much appreciated couldn't ask for better service.
-
August 2021 by John T.
I brought my car in for an appointment at 4:00 pm as the vehicle was pulsating at 75-80 mph so even the simplest person would know there is a balancing issue as these were new tires. I brought it in and explained in detail to the manager I spoke to Jason I do believe. Once work was complete my wife picked up the car at 7:30 pm as the were not done at 7:00 when they normally close long story short the car was worse then when I dropped it off they never balanced the tires so obviously I was upset brought it back next morning and they were able to get me in after I gave them a piece of my mind but what a waste of time get this simple stuff done right the first time. Also manager a lady needs to learn how to accept that they screwed up learn how to get a customer back on the good side.
-
May 2021 by Tracy Vetrone Glover
we ended up with a flat tire then a flat spare lady that works there helped us out on her time. Can't thank her enough for helping us..
