Sally Beauty offers a wide selection of good products, although many locations struggle with keeping items in stock. Customers appreciate that most employees are helpful, despite some complaints they may encounter. Shoppers are encouraged to do their own research if they feel uncertain about advice given by staff, as not all employees are licensed professionals. Some locations, like the Pearl store, stand out for providing excellent customer service, with a knowledgeable employee noted for being especially helpful. The experience at Sally Beauty can vary by location, but overall, customers value the product selection and the assistance they receive from staff. For those who can't find what they need in-store, ordering from the website is an option.
I went in and Karlie helped me choose the actual things that I needed to achieve what I want with my hair! She is awesome! Yall MUST go see her!
April 2023
Better selection of products as well as the best customer service experience ever thanks to a very helpful & knowledgeable employee, Alton !!! Thank you ! My new go-to Sally's location.
April 2023
Better selection of products as well as the best customer service experience ever thanks to a very helpful & knowledgeable employee, Alton !!! Thank you ! My new go-to Sally's location.
