Ace Hardware is a long-standing local business known for its unparalleled and exceptional customer service. Employees are described as friendly, knowledgeable, helpful, patient, and kind, treating customers like family or neighbors. They provide good answers and recommendations, even for small purchases, and are always available to help customers find what they need quickly. The store has an extensive plumbing supply and other hardware items, often stocking different and specific fittings not found at larger big box stores. While costs can be a little bit higher, the convenience and service are noted as major benefits. The business is also recommended for services like making new car keys and for seasonal offerings like great annual and semi-annual flowers. Additional items include last-minute gifts and impuls buys near the counter. The overall experience is consistently reported as a great shopping experience, with a well-mannered and trained team that wins complete customer loyalty.
