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December 2023 by Travis Froust
Good selection of stuffBut the equipment repair center is an absolute joke
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October 2023 by Jessie Hicks
The folks here are dependable and friendly. They know their business which is becoming a rare trait these days. I buy here often and they are competitively priced. Good value for your money and local folks too, so you know your money is staying in the local economy!
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October 2023 by Free Akins
Phillips service/warranty equipment repair is incompetent, dishonest, they never return a call, they just keep your equipment and never give you an update. Mower broke, they kept it for 3 months waiting for a part. Every time we called either no one was there to answer and no one called back or it was a different excuse. The part was backordered…it was shipped…it’s still pending…the part hadn't shipped…it shipped but we don't have a tracking number, this went on for a month. They never asked a name, but magically knew the status of the part without looking it up or even pausing to pretend to look it up. We got the part number and ordered it ourselves and had it in 5 days. Took the part to Phillips with the hope of finally getting my mower back. 5 days later everything was installed and the mower is running but they have to wait for the warranty approval. 3 more days go by and they are still waiting for warranty approval and now we have to pay for an oil filter and 2 quarts of oil because this isn't covered under warranty. We already paid for parts covered under warranty. The store manager told the service department to deduct the cost off the oil filter and oil from what we paid for the part and deliver the mower. The service department told us we had to pay for the filter and oil. Dishonest and incompetent.
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September 2023 by Orey Frierson
Called to get a price and availability on lumber. Got transferred to "lumber sales", after being on hold for several minutes, the girl was rude and robotic. When I was in the middle of asking for what I need she blurted out "HOLD ON" and threw me back on hold. If youre having a bad day or dont want to work do everyone a favor and stay home. I'm not dealing with that, I'll take my money elsewhere.
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September 2023 by Lucas kline
Big selection of nonsense, terrible plumbing section. staff is friendly. Don't waste your time, just go to Ace or Home Depot
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August 2023 by John Nunez
Pisspoor place to buy lumber. Service is horrible and staff too damn lazy to get off their ugly fat aarses to help. Hope this place goes out of business. Lumber is trash. Yard guys very friendly and helpful but even they admit the lumber gets picked through so much and all that’s left is so warped and twistwd sitting in direct sun… its better off sold as kindle wood.My first time trying them. NEVER Going back there again.
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August 2023 by Eric Jones Sr
Have purchased almost all of my Stihl products here and my DR Trimmer.
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April 2023 by melvin hurd
The second I walked thru the front door I was welcomed and they helped me find what I was looking for. Great customer service (hard to find that these days). Very friendly.
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October 2022 by Juli Cruz
Extremely knowledgeable people and this place is a REAL HARDWARE STORE!
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October 2022 by Kevin Neary
Friendly folks...fast service....decent prices considering everything nowadays ?
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August 2022 by Harold Hartfield
This place has the sorriest service I've ever experienced in my life. The only reason I gave them 1 star is because I could give a public review. If I was a lazy man and I was looking for a job. I would apply there first. Like I said the sorriest service I've ever experienced. And I've been on this earth 59 years.
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August 2022 by John Victory
Overall the inside folks and guys in the yard are pleasant to deal with. The only caveat to a good experience is knowing who to deal with at the inside desk (long term, knowledgeable) and avoid the younger ones who may not provide the best customer experience.
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May 2022 by Denise Herbert
Nice place but they are a little slow at helping.
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April 2022 by Ian Forbes
Very rude, dishonest and unknowledgeable about the products they sell and will tell you anything you want to hear just to make a sale. The store manager Jerry is very greedy and only concerned about putting a dollar in his pocket. Would not recommend shopping here for anything
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December 2021 by Jonothan Whitaker
This sthil distributor is the worst shop I have ever been to, dropped my hedge trimmers off over 6 months ago for a warranty claim. They ordered the parts and never did perform the service I ended up having to pick up equipment and bring it to a different shop just to get fixed. Not to mention after three separate occasions of telling them whose equipment it was they still had no recollection or documentation of whose equipment it was or what was wrong with it.