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January 2023 by Bobby Riley
Always good service but this time I asked 5 people where the sledgehammers were before someone gave me the right place! 2 thumbs up to her for actually knowing her department!
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August 2022 by Richard C.
Sit back & relax while reading a good but TRUE (sad) story of how customer service had gone downhill in this area. We had a new front door installed by another local company after a 5 month wait. That is not the point of this story though. We went to Home Depot in Picayune, MS to try & order a new storm door to go with out new front door. Told we would have to wait until the new door was installed so measurements could be taken for ordering the new storm door. We finally got an install date for the new front door & we arranged to have someone come & measure. Once the measurements were taken we went to the Picayune, MS Home Depot & sat down with a consultant in the Mill-works department & ordered the new storm door. The new storm door arrived at the Picayune, MS Home Depot on August 3rd. We set an appointment to have the new storm door installed on August 27th. We were supposed to get a phone call on the 26th of August arranging a time for installation of the new storm door. We did NOT get a phone call on the 26th. We called the morning of the 27th & found out the installer would be here between 2 & 3pm. We rearranged our plans to be home for the installation. We have waited this long we would not miss this opportunity. Once the installer got here he looked at our newly installed front door & realized he did not have brick molding. From the pictures the technician showed us, the measurements were taken before the new door was installed. We need a strip to go between the door frame & the storm door frame. He said he could pick it up at any Home Depot but we would have to make arrangements for another appointment. He did not have the time to run to Home Depot to get what was needed as he was very busy today. Yes at this time we are livid. Is it too much to expect for professionals to know what is needed? This should have been addressed from the get-go if the measurements were taken when they were supposed to be taken. So we got on the phone & asked to talked to THE Store Manager. We were told she was outside with another customer but would call us when she came in. We NEVER got a phone call from the Store Manager. We finally gave up any hope of having this situation being resolved to a satisfactory conclusion with Home Depot & decided to get a refund on all goods & services provided. We loaded up the truck & went the 30 miles round trip to start the process. It took over half an hour more of our time to get the refunds credited back to our account. Yes, that long, even though we had all the paperwork in hand. WHY? The Technician that showed up did help me correct an issue with another storm door & would not accept any tip, just a bottle of cold water. Thanks I know this is very detailed but I really wanted to cover everything to where we would not have too many question.s Enjoy the rest of your day & be careful of where you shop & arrange services from..
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July 2022 by David C.
Chelsy (store manager) needs to be replaced, makes comments regarding customers in front of customers VERY UNPROFESSIONAL!
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March 2015 by hal landrum
They have the best service good employees always helping people
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February 2014 by Alisha Kennedy
Very helpful in the gardening section, never had to hunt down an associate for help.
