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November 2023 by Queen
Well, where should I start. Let's start with the call I made to make an appointment for an oil change. We had to wait almost 2 hours for a nasty response to a question of how much longer we have to wait? Randy responded with until we are done. How rude it doesn't take that long to do an oil change, but here is the kicker. After my call, it takes less than 10 min, and my truck is all done. What a joke. They dont even have complimentary drinks and a decent place to sit. I will never be back to this place, and I recommend everyone who uses penske for their business to find some other place where you can get the respect you deserve.
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September 2023 by Roy Shidler
Stopped to get my trk worked. Service tech more interested in talking to shop help than doing job. Tried to get into my trk with grease nasty boots on. I left
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April 2023 by William Stewart
This is funny so read it.I got a call from Penske telling me my one way truck won't be ready at 7am as reserved, but it will be available at 8am. I said ok. When I arrived from the airport at 10:30am they said they don't have a truck. They discussed amongst themselves for a while then said they will give me another customer's truck that is located an hour away. This story is still being written so I'm not sure how it ends.
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April 2023 by Kimberly Havard
Shout out to the folks at Penske! While we were not able to acquire their services due to circumstances beyond anyone's control, they went above and beyond to help us out when their nearest competition, where our original reservation was, decided they wanted to double the price that was quoted in the reservation. Will definitely being using Penske next time I need a rental truck.
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January 2023 by John Kahl
Van was unsafe to drive, vibrating while driving, ear piercing noise come from rear of van, wipers streaking too bad to see through, hard pull to the right, just to name a few.Horrible customer service experience as no one here cares.Do yourself a favor and stay far away from this dealer as possible!
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November 2022 by Teri Roddy
I've rented a truck 8 times in the past year or so. Every time check in was easy, the truck was clean and the staff are amazing. I'll never use anyone else.
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August 2022 by Dwight Paladin Graham
Out of penskes I been to the customer service and communication is not there and to tell us appointment for windshield at location. Than come find out 5hrs later I sat waited wasted that I needed go to safelight directly. And that how was set up. As trucker that clock gets hurt for crud like that.
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April 2022 by TITUS HOWARD
I went there to get the air conditioner fixed in my truck they washed the trunk put grease on the fifth wheel and the and air compressor is still broken i told them the clutch was going out in it just terrible I guess bc my boss truck isn't from this location
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April 2022 by Thomas Dayle Wicks (Maestro)
Accommodations adequate for our needs were provided and the employees were proficient at their poast.
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November 2021 by Mason Lyons
Friendly people ,kinda want to join the team
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May 2021 by Jason Arnold (Badazzwelder)
I go with penske anyday
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April 2021 by Wade Walton 93
Josh was awesome. It was a great experience.
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February 2021 by Annette Spruiell
Really helped me out in a pinch! Thank you Jeff Rhodes at Penske, Richland, MS!!!
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December 2020 by Joseph Johnson
Bring your lunch and dinner
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October 2020 by Kelly Lawless
I was lost trying to find the Big fix Clinic and LaToya was amazing and friendly. She looked up the address and gave me the directions and the places to look for to get to my destination. I was so amazed at how friendly and considerate the Penske staff was. I have used Penske to move from vA to TN before and I can guarantee with the friendly service I received from them just for directions I will most definitely use them with my next move. THANK YOU LATOYA for everything.
