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January 2025 by Tyler Warren
I purchased a Cub Cadet lawn mower in March of 2023 WITH the added warranty plan from Tractor Supply Richland Ms. The day of purchase the mower wouldn’t start to load on the trailer, I was told to come back tomorrow to pick it up. After returning the second day the mower started and was loaded and I was given a spare battery after being told the battery may have been the problem they really didn’t know. I mowed my lawn one time and a week later the mower wouldn’t start. When I tried to change the battery I realized they had given me the wrong battery. I went to my local ORileys and purchased the correct battery that I Installed and the mower still wouldn’t crank. At this point I had to start paying to have my lawn cut. I went to the store and they told me to take it to a local lawn mower shop that they take their warranty work to. When I arrived they told me they don’t work on Cub Cadet. After reaching out to Tractor Supply customer support they put me in contact with the manager of the Byram store that swapped the mower out for me. After about 3 times cutting my lawn (1 acre in a neighborhood) the new mower failed. After reaching out to corporate again I was told someone would pick up the mower for repair in which nobody came. After I called corporate asking for a refund of the mower I was told to contact Cub Cadet because it was their warranty issue. Cub Cadet said tractor supply would have to give the refund but they would cover the repair and referred me to a local dealer. The dealer was busy (summer) and took a month to repair the mower forcing me again to hire a lawn service. After the repair I finished the last few times mowing the grass for the season without issues. During the winter I cranked the mower and ran it periodically to maintain the battery. Spring of 2024 I mowed my lawn once without issues the second time I tried cutting the mower died mid cut and would not start. I contacted tractor supply and never successfully got a resolution. Spring and summer are my busy seasons at my job so I was forced yet again to hire a lawn service because I didn’t have time to fight with it. Monday 12/30/24 I contacted tractor supply customer support about the issue and was referred to their people with the warranty department that gave me the same run aroud about getting it picked up then was transferred to Cub Cadet who said they weren’t available and hung up. I then spoke with someone at the store who told me they’d call me back and never did. I was contacted today by someone doing a quality check call and I explained this all to them and was told someone would call me in the next few minutes and never did. I then called corporate customer support again and was told they could give me a new one but it was out of season and none were to be had. I then asked if I could just be refunded and return it and was told they weren’t authorized to do that it was up to the store manager. A call and case was put in to the store manager and was told I would be contacted by the manager with a resolution. I just want to be done with it and wash my hands of this mower as I have accepted hiring a lawn care service this new year. I am a long time customer of tractor supply and frequent the store weekly if not multiple times a week. As of now the saga continues and I still have not received a call from the manager. This is unacceptable.
Update: I was contacted by the manager and fully refunded problem resolved.
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August 2024 by Crystal Duran
Manager is rude and discriminates against handicap ppl. Not only is she rude but she also stated that “she didn’t have time to deal with” a customer??♀️ Too many other stores with respectful employees and managers that I’d go to before I wasted my time or money at the Richland one. Do better Tractor Supply!
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July 2024 by Brook Brownell
Great place where the employees really try to help you find what u need. Many times I’ve called and they don’t mind running back to make sure they have something or even doing a little research to help you find what you need.
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May 2024 by Mark Parker
I'm upset!!I was going to buy some chickens.And the guy was already in the pin.I said Can I come in and look at them.He said.You haft to buy them first.Dont think so?Gonna buy a dog or anything without knowing it.When I ask to talk to the manager he said.Im him.Thinking bout a lawyer over a chicken
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April 2024 by Phillip Google guide
As a person with alot of live stock this is where I buy most of my supplies. Staff is always ready to help. However from my personal experience when it comes down to a specific breed staff isn't to knowledgeable. (Iwhat they have on the show floor). A1 Purina Dealer i have to add.
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February 2024 by Marie Henderson
They have everything that you would need to care for animals, but the prices are a little high. You can shop online and pick up your order in store. They have nice clothing brands like Columbia and Carhart. They also sell boots and shoes.
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December 2023 by Marla Gill Hennington
Love all the inside and outside home decor items!
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November 2023 by Barry Russell
I went in late this morning needing a tire for a zero turn. I didn’t see the size I needed and wanted to ask if there were any in stock. I asked for help and after 10 minutes I left because nobody came. Doubt I will go back.
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August 2023 by Steve Thornton
Went in for a return because magee didnt have it. Said they didnt have my item and she said she didnt want the return because this store would loose money. Walked away saying go to the register and shell give you your money back.
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August 2023 by Carol Sims
Call tractor supply in Richland MS. I asked if they had a product I was looking for. The lady said I don’t know it’s outside. I said can someone check for me she said no
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June 2023 by Lynn Bush
Drove all the way from Crystal Springs for an item their website showed they had. They didn't! I left very upset.
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April 2023 by GI fisher
Great place to get everything for my chickens. And much much more
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November 2022 by Paint along with Mandy Kay
Called to see if they had some goat wormer in stock , it’s been a month and they still don’t have it , asked if they knew if a tractor supply store close by had any , acted like what I was asking was ridiculous. And NOT HELPFUL
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September 2022 by Courtnee Chunn
Above and beyond! I came right at closing time and they easily could have turned me away. My order came through 4 minutes before closing. They righteously could have made wait until the morning. Glad they didnt!
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August 2022 by Carey A
Good , they have what you need for out there.
