-
February 2024 by Camille Newell
Very fast and friendly service. The nice woman I worked with was multitasking and still able to get me in and out in 10 minutes.My only recommendation is to allow for all employees to be able to allow customers to pay with a card, instead of cash only.Great customer service!
-
February 2024 by Tamekia Erves
I give this company 0 stars. The agent quoted me a premium that went up immediately by almost $4,000 per six months. When I canceled, they refused to give me a refund and sent me another bill. No help from the agent or manager. This company should be investigated. I regret ever reaching out to them. STAY AWAY!
-
January 2024 by Andy M
Went in for a Passport photo and received quick and friendly help!
-
December 2023 by C B
These people put my life in danger because everyone wants to transfer calls and no one wants to comprehend. Please for the safety of your family use triple A anywhere BUT Mississippi. Seriously, you could say “I need fuel assistance “ and they’ll literally go “sorry I don’t know that let me transfer you”
-
August 2023 by celeste Holmes
Can’t get anybody to answer the phone. What is up with this mess? Every time I say our agents name the machine says there is no such person there and when they refer somebody else that agent don’t answer or return a call. DO BETTER. all we gotta do is get our insurance off of one vehicle and put onto another (if that’s possible) but at this point might as well cancel everything
-
August 2023 by K FOR YOU
Black female agent was aggressive in tone and argumentive.
-
June 2023 by Mike Patel
Denied me to take my photos when I have a premier membership. The lady at the desk is very rude. Corporate needs to fix this place up. What’s the point of a premier membership.
-
March 2023 by Misty G
My car had a flat tire. I was able to make it safely to a Circle K where my boyfriend and I tried to air it up. It was useless. My jack, we discovered, was broken. I called AAA and requested for someone to help us change it. It was 11pm when I had first called thinking it would only be about 30 minutes and we'd be home. I called 12 TIMES in 5 HOURS!! No one was showing up, I wasn't getting any calls or texts with any updates. I called the first tow company directly and the guy told me that no one had called and told him anything. Seriously?? A supervisor had to get involved at one point and supposedly called someone..big joke. We heard nothing from any other company. I had to call the last guy and after not showing up in 15 minutes over an hour later, he had fallen back to sleep! He finally showed up and got it done in 5 minutes! My boyfriend has cancer and this was absolute hell on him! 5 hours just for a 5 minute job!! AAA charges me way to much for this kind of treatment! I have recieved NOTHING from them. This was an absolute joke on their part. I am so disappointed with the inaction of the company. Don't waste your money.
-
January 2022 by Betty Jackson
Customer service over the phone. Haven't had any experiences yet.
-
October 2021 by Robin NC
Went in to pick up maps for several states while we were visiting Mississippi from CA. After being assured I was Covid-free, the masked employee quickly confirmed my AAA membership, retrieved all the maps I requested, and pleasantly asked a little about my road trip.
-
September 2021 by Nan Carlson
Most horribles insurance ever. The insurance is not quoted correctly. Cancellation with no warning. Failure to return calls. I am thinking of contacting the state Department of Insurance concerning their nefarious behavior. No stars.
-
August 2021 by Shannon Ollie
I was with them almost a year and at first I had great customer service but not its horrible and they coverage amount it to high and every time I call I get the run around it’s just awful I would not be referring any one
-
August 2021 by Mr. Pete
Handy dandy
-
June 2021 by Helen Govan
Friendly, helpful staff
-
June 2021 by Tony Smith
In have been a membership since 1984 it was Chicago motor club back then, I found today that there service has severally dimished. I need a tow at 6:30 am they told me I had to wait until 9 am because contractors they had would not open until then. Ok I received a call at 9:30am and they I formed me that they had no one that could tow it this week. I asked to speak to supervisor and he said that they only contract with company that will take a p.o. number and most wreckers want credit care or pay app. AAA you are far behind and I can no longer refer you service to anyone, go All-State motor club.
