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November 2023 by Mark Bolton
This store gives AT&T a bad reputation. Perhaps their unprofessional disposition can be attributed to being a franchised location rather than a corporately owned store.My wife isn't incredibly tech savvy and was needing a new phone; regrettably, she visited on her own. While they weren't discourteous to her, they didn't perform any of the basic consultative duties I would expect from a halfway decent salesperson. She unknowingly walked out with twice the storage that she needed and an insurance plan that she didn't ask for at the most insanely exorbitant rate I could imagine. There was no, "What size do you need," or, "Here's what the cost of these options are."When she got home and I reviewed everything, I was appalled at how they took advantage of her. I called to address it with the manager as soon as they opened the following morning, and they maintained that they would charge the full restocking fee to swap for the proper size. That puts us then having to pay the "tax" of their breach of basic duty owed to a customer. It's worth noting the corporate AT&T Flowood store said they absolutely would waive the fee if they made the same mistake.While this is a convenient location, I would highly recommend seeking other venues or even companies to handle your needs. If you feel it's necessary to go here, know that you will need to be extra observant to look out for your interests, as you stand a good chance of being swindled otherwise.
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August 2023 by MRLILLY1
Out of 3 visits to this store 2 were great! My most recent experience was the best, I bought a screen protector a year ago with the lifetime warranty and I went in for a replacement and it was a no hassle deal, they are making me a believer!
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August 2023 by Celeste Carty
Jawaun Taylor was very helpful, informative and patient in helping us with 2 new phones. Highly recommend Jawaun Taylor .
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April 2023 by Taylor Handy
Customer service was amazing. Our representative Eric was very helpful and knowledgeable with getting our phone lines transferred and even saved me some money. Thank you for the wonderful experience!!!
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April 2023 by Lance Moore
Without a doubt, the best customer experience I’ve had with AT&T. Very nice people and worked with me through some AT&T network issues for a trade in. Even let me stay a little past closing. Awesome experience. Awesome staff! Great job!
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April 2023 by Joe Gusta
The sales lady was very friendly and professional made me feel right @ home. In the future this will be the only AT&T store I visit as long as she is there. Thanks
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February 2023 by Denita Atkinson
We were greated right away and that's how I expect it to be. Prefect!We were there looking to purchase a new phone. (14 pro plus 512) It wasn't in stock but we are traveling and it will probably be aT our home when we get there. Perfect.We are getting $800 trade in on our iPhone 11 which is perfect because I wasn't going to trade in my phone because last trade in I only got $50 trade in. That was a game changer. Perfect!He didn't give us a receipt when we walked out and we have always gotten a receipt. I started looking in my bag for my receipt. We had purchased 2 accessories and got one free (that's what he said), but no receipt. Not so good.But anyways we were in and out in no time. Perfect.Can’t wait to get my new iPhone 14 Pro 512 gig.Adjacent to Ridgeland-Jackson, Mississippi
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January 2023 by Kat C
Alexis and Simona were very helpful and professional!! Greeted me with a a smile, service was impeccable!!
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January 2023 by zeitajonesable
Simona helped me get all set up with a new phone while also training a new employee! They were both lovely to deal with and I will come back to the store and ask for Simona!??
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November 2022 by debbiejo barnett
Simona was fabulous. AT&T has a true 5 star customer service representative in Simona. She is not only highly skilled but she is professional, very friendly and restored my belief that there are still people who truly care about helping solve problems that others had told us could not be solved. We had encountered numerous technical road blocks with Apple and she breezed through those issues with a smile and kindness. Thank you, thank you, Simona.
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October 2022 by Gladys Stewart
DaShon, was an absolute JOY. His patience with me, buying and transferring data to the new phone was EXCELLENT!!! Friendly, knowledgeable and made the time go by with a breeze, with conversations that made me feel like I was important and he was going to get me set up. Great Customer Service!!!
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October 2022 by Tom Clark
JuWaun was EXCELLENT! He went above, and beyond what was required, helping an old guy like me figure out what to do with his phone. Not only was he helping me, he was helping about three other customers, and seem to be providing them all focused service. Give that man a raise! Erick was also very helpful on a return visit when JaWaun was occupied helping someone else. High praise to both!
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July 2022 by Cojomo
I had an absolutely wonderful experience at this store! Colby was extremely patient with me and provided efficient service and with a smile, and provided all of my options! I would definitely visit again and do business because of Colby’s exceptional personality and character. I met Quay who was in the store as a development manager.. She is professional and has a good heart as well. I would highly recommend these individuals and this store to anyone wanting to shop with AT&T!! Sincerely, Kelley Massey of Vicksburg, MS
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July 2022 by Leighann Nosser
Colby was extremely helpful and knowledgeable. He took his time trying to help me purchase a new phone. Super nice guy. Everyone in the store was so nice and helpful. Best att store ever. If I were a rich per. They all would be employed by me. Fabulous experience!
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July 2022 by Frances Etheredge
Erick Black took great care of me and my husband. He’s very professional, knowledgeable and personable. We felt very well taken care of. I will always ask for him for my AT&T needs..and there are a lot of them.
