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October 2023 by Judy G
This is truly one of the best dealerships I have ever encountered. Bought my Benz about 5 years ago. Service appointments go very smooth, they offer transportation if you don't want to stay in their waiting area (which is very nice). When the hot temps dropped, my tire indicator came on so I stopped in without appointment and they immediately checked the tires, added some air and I was in and out of there in 5 minutes.
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October 2023 by Diane Yonkers
2021 with only 30K miles and Ck Engine light on and they can not get me in for a month! Last oil change took 6 hours. Also have a windshield wiper fluid warning that has been on for a year they still will not resolve. Some warranty! Hope my car doesn't tear up before my appt in a month!! as usual, will be something outside the warranty.
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September 2023 by Charles Powers
I generally do not write online reviews, but the outstanding service I received today from MB of Jackson deserves recognition. I live 90 miles from the dealership, and I had a service appointment for a minor recall. The lady who answered my call to verify the appointment, the man greeting and parking vehicles arriving for service, and service writer Montez all were courteous, helpful, and professional. I was in and out in 40 minutes. This is the way to treat your out-of-town customers.
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September 2023 by Kimberly Ward
My company scheduled a service for our sprinter van. We got to the appointment only to be notified the service had been cancelled. We didn’t receive any prior notification the service cancelled. We have been calling the last 2 hours to reschedule only to be continually transferred to the service department who does not answer. We then tried telling the receptionist we can’t get through to service. We were told we’d be transferred directly to a person only to then have the phone ring with no answer. Still no response or apportionment set
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May 2023 by Joseph VanLiere
Always professional and very nice. Just had work done on wife's car. Excellent place.I just had a blowout on the interstate, called Mercedes and Mercedes-Benz of Jackson took care of everything. Towed us in and got us home. These people are great. Mike took good care of us in service. I recommend highly.
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April 2023 by Jay Rose
What a scam. The service department is outrageous. Performed visual inspection of brake components. 42.95 Check condition of suspension and driveline 42.95. I love this one customer pay shop charges for repair order for repair order $50. Flush brake system. This is the best $199.95 labor alone was $162.43 bear in mind I was only at the dealership for four hours. Oil change 209 50. Rotate the tires and balance 8995 that’s understandable the best one though is wiper blades labor to put on wiper blades 59.70 all your parts stores do that for free if you buy the wipers from them . The next best one is inspect electrical system $42.95 labor performed battery test $42.95 people you better wake up his stuff like this.
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April 2023 by Chuck Keeler
The service department at this dealership has become such a huge disappointment. I’ve been a 15 year customer and never experienced anything less than satisfactory from MB of Jackson. I’ve been trying for over 3 months to get an appointment for a simple oil change. No replies to email requests, no phone calls returned and today while talking to Michael he made it very clear they were not concerned about whether I got my oil changed or not. He quickly told me it wasn’t his fault people didn’t want to come to work. I bought my first new Mercedes in 1996. I’ve dealt with dealerships in Tennessee, California and Mississippi. After driving only Mercedes Benz cars since 1996, I can say with confidence I’ve never been treated with such rudeness and disregard before today. Beyond unacceptable.
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April 2023 by England Family
Here I am… on a such a beautiful Saturday… Car shopping… With a check in hand, READY TO BUY!Looking for a car with 0 miles… READY TO DRIVE OFF THE LOT!I pull up to Mercedes-Benz of Jackson excited to find my new baby.While walking through the parking lot to see which car I wanted. This guy walked out… Not once were we greeted… Matter of fact, my sister and I was rudely asked “Can you step aside and move away from these two cars, I have customers looking at these…”AS IF MY MONEY WASN’T GOOD! AS IF I WASN’T A CUSTOMER ?Totally taken aback by the rudeness and dismissiveness, we went inside to seek out the manager. We spoke to New Sales Manager, Dj Rainer, who alleged that there’s never been a complaint about Raymond…I‘ve been to 3 different car lots this morning, each sales rep was ready and eager to help.MAYBE MY COINS WEREN’T GOOD ENOUGH ??♀️‼️
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March 2023 by Chelsea Hales
While they didn’t have our perfect car on the lot, we were still shown good options. If they had exactly what our family needed, we would have bought from Mercedes. Hands down. Very kind customer service. When I first got there, the sales rep was with someone else, but got to us as quick as they could. Hope we can get our next vehicle from them!
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March 2023 by Kassy Hawks
Love this dealership! I had the best experience with DJ Rainer! Very knowledgeable and friendly! Can’t recommend this place enough!
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March 2023 by Melanie Thomas Albert
Wonderful staff- especially Becky! Excellent customer service, friendly and welcoming atmosphere. Would recommend to anyone!!
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March 2023 by James Scallan
Pam was absolutely amazing in helping us purchase a vehicle. We did a lot of pre-purchase interaction over the phone, and she was transparent and helpful. Once we drove in to make the purchase, she had all of the necessaries ready to go and it took us little time to sign and drive off. She is clearly an experienced hand at her craft and she was greatly appreciated for making it a smooth trade process- especially to say we had to drive from such a distance. All of the staff we encountered were professional and courteous, and Hannah was great in financing. Would buy another vehicle from them any day!
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March 2023 by ben wats
My experience with Becky Nelson was the best experience I’ve ever experienced and I have had several vehicles! She is the most polite, honest, saleswoman with all around knowledge of everything about Mercedes!! She’s so very prompt and expedites your business with her upon all levels. I cannot say enough about her as a salesperson! I have never experienced such a delight in purchasing a vehicle. She had everything done and all I had to do was sign for my vehicle and drive away!!!!!
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March 2023 by Roman W.
Well, I have to say it Mercedes had a loyal customer but they screwed EVERYBODY!!!!!! This place used to be top not they stopped taking AMEX at one point now they won't work on anything older than 2010. Since the prices have gone up the labor for service has skyrocketed, their oil changes have skyrocketed and they have no explanation. well as of today they will never see my cars again. I have found a new certified mechanic that does excellent work.Mercedes Benz of Jackson is going to put itself right out of business with their overpriced services and reluctance to service older cars. then on top of that what they are charging for labor is a step away from extortion. It should not be highway robbery to own a Mercedes. The good news is the amount of money I paid for my last service versus what I just paid today with a certified mechanic wasn't even 1/4 th of what I would have paid at Mercedes. So goodbye MBOJ, Hello (if you want to know ask me), I SHALL NEVER DARKEN THAT DOOR AGAIN UNLESS I AM GOING TO PURCHASE AND I HAVE A GOOD PERSONAL RELATIONSHIP WITH MY SALES PERSON. When in doubt CarMax is always open.
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February 2023 by Dr. Jaquisa Arrington
Purchased a new vehicle on 2/1. Was requested by my salesperson to bring it in on 2/4 to have it detailed. While in the possession of Mercedes, the driver window of my new vehicle was busted. I was given a loaner vehicle in the meantime, which was FAR from anything like I had literally JUST purchased. I called on 2/7 to follow up on my vehicle and spoke to a service manager who told me that it would be ready that afternoon. When I asked about the window being re-tinted, she seemed to be unaware about anything dealing with tint although my window was already tinted. The only person who was even remotely apologetic about ALL of the inconvenience was my salesperson. No one else seemed concerned at all. This is not even everything that happened. I’ve purchased 4 Mercedes from Mercedes of Jackson, and I’ve NEVER felt so much disregard as a customer.
