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November 2023 by Heather Bowen
Excellent customer service. Every employee was really nice and helpful! Clean store with great products!
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October 2023 by Sajani Mehta
Poor customer service . This was my first time using them as I have boxes of very nice clothes , and some are barely even worn or never worn. Most are from brands like Janie and jack, Zara and HM like brands . Yet they did not accept over half of them. They also pay very little so it’s not worth it because You have to drop off and then go back the next day or few hours later to pick up . The staff has no customer service skills whatsoever . As a first timer, they didn’t even have the common sense to explain properly and when I was talking to the manager asking her what kind of stuff they usually accept so I know what to bring next time. She repeated the same things a few times acting like she was talking to some 2nd grader. I told her I am aware of the policy based on what I see on your site but it seems like whoever went through these clothes didn’t even check properly bc some are brand new clothes such as a $50 Janie and jack dress that is in perfect condition . Instead of being professional, she just continues to repeat the same policy to me . Don’t waste your time here for $20 bucks. Better to drop it off to good will or another place that will not make you feel like this . A wierd place of business for sure that I will not go back to .
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October 2023 by Nazarene Larkin
Eureka, Morgan and Diana have the best customer service that I have seen in this part of town in years. I’m blown away.I came into the store to sell a few items but I wasn’t aware of the no plastic bag policy. Eureka was so kind as she explained the whole process to me. I am usually met with an attitude so this was extremely refreshing.Morgan and Diana were always willing to help me with any questions with a smile.Once Upon A Child, these ladies are wonderful.I bought my son a new wardrobe for $130 today.This has been such a wonderful experience.
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October 2023 by Coty Harris
I traveled 45 minutes away to sell a 27 gallon bin of clothing. I was told someone would call me when they we're ready but I never received a call. When I called them they told me my clothing was ready and they forgot to call me, but would not give me any information over the phone about my items. When I arrived they told me they were passing on all of the items because they smelled like plastic (imagine that they were in a brand new plastic bin as requested.) So I took them home and washed them twice and brought them back up there. I spoke with who I am assuming is the owner and I politely asked her to see if the clothing smelled okay. She smiled and informed me that she typically didn't put her nose to clothing and smell it. She then wafted it around on the counter and said it seemed fine. They called me back that same day and said my items were ready. They accepted 24 items total, in exchange for $20. I do not recommend taking your clothing here to sell. I wasted over $20 in gas and my time is priceless being a special needs Mama and full time caregiver for my grandmother. Not only do they under pay you for the the clothing you sell but they mark up the clothing to triple what they paid you and make bank at your expense. Seller beware!!
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September 2023 by Nicole Yates
I have sold to OUAC in multiple states and never had any issues until trying to sell to this one. They claim "light stains, wear and tear" and items that I've brought in without a tag but never been worn at all. Each time I've tried to sell I leave with over HALF the items I've brought in. This place isn't even worth the 30 minutes it takes to drive there. I'm not sure who runs it buts it's terrible!
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August 2023 by Jamarel Manning
Brought 2 baskets of clothes some new and some barely used. I came 2 hours away and was told I would have to come back tomorrow .I was offered a little over 20 dollars and noticed my items were still folded and barely looked at. I was told some stuff was too big and had stains .That was a lie because nothing was over the sizes they take and nothing was stained. Also I tried to sell some shoes 3 pairs all brand new and they offered me 18 dollars I was like what in the world. Never will I ever waste my time here again.
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August 2023 by Jena
I brought a 30 gallon container and they wouldn’t take it because they don’t take anything bigger than 27 gallons. They are so ridiculous!
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July 2023 by Poochie Pooh
The whole store is weird and rude . NEED TO BE SHUT DOWN . WILL NEVER GET ANY SERVICE FROM ME EVER IN LIFE
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May 2023 by harajukuprincessbabe
Literally stop hiring these bratty teenagers to work here if they don’t know how to talk or interact with kids. Kids are literally the target audience for this store so hire people that actually want to work around them!
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September 2022 by Desiree Drewry
The best Once Upon a Child I've ever been to. I've been to OUAC in multiples places in multiple states- Mississippi, Louisiana, Ohio, Wisconsin, Texas. The workers went above & beyond to make our child feel included in her shopping experience, super kind & patient but also black owned which we always enjoy supporting. Super clean and organized. Great prices & clothes. You won't find better people at a better OUAC
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September 2022 by Ariel Blackwell
-i have come to this store no less than 5 times and had to leave because NO ONE IN THE STORE KNOWS HOW TO RUN A GIFT CARD. They sold it... It was gifted to me... And I have to leave empty handed after multiple employees try. "Sorry we don't get a lot of gift cards". I get that, really I do.... But I asked if they could just turn it into a store credit- they said no because it was a different system. (But they know how to use THAT system just not my gift card ?) Management can't help because they haven't been trained to run gift cards either. They have nice things and it is tidy... but the bar for customer service is in hell.
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September 2022 by Summer Hartley
I went to change by baby in store and they said no they couldn’t due to employee staff. Then once we were allowed they stood outside the door while I used bathroom and changed my baby. Some staff there was very rude. Made me want to leave .
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September 2022 by shantisha lyons
I feel it’s really a rip off when they buy your things I sold 25 items of clothing and only got 7 dollars
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June 2022 by Parker Rollins
The best Once Upon a Child I've ever been to. I've been to OUAC in multiples places in multiple states- Mississippi, Louisiana, Ohio, Wisconsin, Texas. The workers went above & beyond to make our child feel included in her shopping experience, super kind & patient but also black owned which we always enjoy supporting. Super clean and organized. Great prices & clothes. You won't find better people at a better OUAC
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May 2022 by Tiffany Johnson
This place needs to place sensors on items. It’s an uncomfortable environment when employees are watching you and taking items from u to the front counter just for you to purchase. This has happened to several people in the same store. I won’t be spending here!
