Sephora is a busy and crowded beauty store where all are welcome. The staff are extremely nice, helpful, and not overbearing. Employees will greet customers immediately, ask if they need help, look for products, and take their time to provide samples and answer questions. The service is described as awesome, with friendly and accommodating employees. However, the store can be very busy with many younger customers. The testers are sometimes noted as mushed up and dirty. While generally positive, some experiences with service are not that nice. The store offers fan-favorite brands and affordable picks. For convenience, customers can order items online with free shipping if something is not in stock.