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October 2023 by Seiara Deere
I had issues with my sunroof ( given I have an extended service contract) instead of telling me to go to a FORD place they set an appointment and let me drive 2 hours from home just to give me the run around when I got there. Allie(in service) tried to help but kept brushing it off as if it wasn’t a big deal. Beau( in sales) just kind of left us standing there with no questions answered and never returned. The worst customer service I ever endured and then we decided to just leave and she says good luck !!! Like really?
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October 2023 by Dean Patton
Earlier in the day I stopped by this dealership to charge my GV60. The gentlemen outside told me exactly where to go to charge my car! Later on that evening, my tire light came on. Went back to Hallmark and they services me very quickly. Mandy and Jeff were absolutely amazing!! Even though my car is a Genesis, Mandy and Jeff went the extra mile….excellent customer service!!!
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October 2023 by Deloris Williams
There is a worker named Mandy that makes excuses for anything she doesn't want to do. While there 2 people called in about getting a wrecker and ride that where stuck on the side of the road. She made zero effort to assist them. I ordered a part and was told that she would order it. I am yet to get information about the part I need from them by her. She needs to have a meeting with management because her service is terrible.BTW:I had every intention of notifying management about her lack of concern for the people that needed help on the side of the road once I left but didn't get a chance to. I hope they see this review and investigate.Edit... This is typical. I was waiting at the time for an oil change and was not notified that my vehicle was ready. I dont usually complain but I feel that service is continually slipping and must say something.When i took my car in i let them know all that needed to be done. I need an oil change, tire rotation and a replacement door handle. I thought everything was fine. I walked around to check ever so often and noticed Mandy face-timing and walking around laughing.This behavior went on for a while but I continued to wait to be notified or updated about my vehicle. After several hours I checked again but my car had been finished for a while.I then asked about the quoted for the door and she had not done it. She came up with an excuse just like she did when I was standing there listening to the call she was dodging. Dude broken down trying g to get information about getting a tow and she was just not interested in what his issue was. What a shame.Same thing a month before when my vehicle needed to be fixed. No update or phone calls until weeks later after I got a replacement vehicle. Then and only then did my vehicle move to the shop.
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October 2023 by Ashley Dunn
Allie was able to get me out very quickly.Parts was absolutely helpful and able to explain anything I was questioning.The part arrived within the hour, and service was done super fast.I left super happy and fully serviced :)
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September 2023 by Angie S.
This is a public service announcement. If you are ever in need of a new vehicle, DO NOT EVER PURCHASE FROM HALLMARK HYUNDAI. We had a small chip in the clear coat on the bumper of our 2022 Tucson and took it to get fixed. To make a VERY long story short...4 months and 7 trips to the dealership later, we still don't have it repaired. Not only did they not fix the clear coat on the bumper, they have damaged the front passenger bumper, driver's door and interior of our vehicle. They sent it to Imex Paint & Body and then Barnett's in Flowood where it has been for months. We have reached out to Hyundai North America and the dealership won't respond to them either. The entire experience has been a complete nightmare and I see no end in sight. Do yourself a favor...RUN, do not walk away from this dealership!
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August 2023 by Rose Dominguez
Super helpful sales representative Jimmy Mims! Helped me obtain the exact SUV I was looking for.!! Also financial folks made the purchase easy. Beautiful facility.and easy location as well.
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August 2023 by Traci Lee
I’m going to be honest, when I bought my Tucson the dealership was under different management. When it changed hands the service went down. I hated taking it in for service. But today, the sweetest, most attentive service advisor changed my mind. I just needed air in my tire. Mandy made me feel like I was the only person there and the most important. I wasn’t. Proof of how one person in your organization can change how someone feels about you. Give this girl a raise. She’s a great ambassador for your business.
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July 2023 by Sharletha G
I hitched a 6hr ride from Atlanta to Mississippi to pick up my car. They did an engine repair that was covered by extended warranty. I still somehow ended up owing an additional $600-700 because another part needed to be repaired for my car to be able to drive it off the lot. A part that was working before the engine failed. They offered me financing options that did not cover the additional charges. Then I was given an extensive list of all of the other items that my car needed. I understood that I could have some of those added to the amount to be financed. Albeit, that was not the case, the service dept was not clear in explaining that those charges would be due up front (and not added) and did not give me the actual total due to get my car prior to the time I picked up the car. I came there under the impression that all I owed was the down payment for the amount financed. I expressed confusion about the charges and was STILL not given a clear total due until I arrived. Now I am stuck in Mississippi and might miss my first appointment with my oncologist back in Atlanta this week!!Edit: I have since picked up my vehicle. I upgraded this from 1 star to 2 stars bc the staff was so nice. But, nice does not equate competency. My issue was NOT with the repairs themselves. My issue was with the front staff not EFFECTIVELY explaining the costs and the breakdown of the financing option. My service person was almost as confused as I was about the whole finance process THE WHOLE TIME prior to my coming and was unable to explain it to me in a way that made sense. (I'm not mentioning her name bc like I said she was so nice ) This would have led to better planning on my part instead of having to borrow money to get me back home. Basically, there needs to be a little more training on the outside financing and their system in order to explain it to your customers, second hand.But if I was to just "complain" about something, it would be the oil on my caramel colored cloth front seat
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July 2023 by Samantha Norville
This is based on the service department!! If you love your car please do not take it to this location for service!! I went in for 2 recalls and an oil change today and I will never be back! I left and as I was getting on the interstate the IPad they forgot under the hood of my car came flying out hit the underside of my car and came flying out of the back. I stop the car thinking my oil pan fell off just to find their iPad on the ground. So I go back to tell them and if my car had damage when I see the plate under the car was not screwed back on properly. The manger never offered a refund for my inconvenience really never apologize she was just mad about the iPad.!!!
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May 2023 by Anthony Brooks
My poor rating is based on the lack of communication from the service department. My vehicle was due to a related repair that seems like it’s gone take forever to complete. I understand delays due to short staffing, waiting on parts/supplies, and a backlog of vehicles needing service. But not once did someone from the dealership call me to let me know the status of my vehicle. A simple "we haven't forgotten about you" phone call would have been appreciated. When calling the service department, often the line just rings and rings and rings. Did I expect a quick turnaround when they have dozens of vehicles needing repair? No. Did I expect a call to let me know where I was in the process? Yes. Mandy Sartin haven’t reach back out to me yet she the one that told me if i have any questions to call she want answer the phone or return calls. This is so unprofessional
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April 2023 by kathy hilton
I had the best experience here. Jeff Carpenter was more than willing to help me with anything. He found us the best SUV. He answered every question to detail. He was professional and always ready for everything I was concerned about
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March 2023 by Mrs Lou
A+ service all the way! So I called yesterday morning about a recall on my cars trunk latch, Ali answered the phone. She told me she didn’t have an appointment but could work me in. So we drove 2 hours from Greenville to get my car fixed. As soon as we pulled up we were greeted by I believe 2 salesmen who showed us the way to service. Ali was there and was ready for me! I added an oil change and check over to my repair order and waited. 2 hours later my car was all done and they even washed my car for free!!! Ali was amazing in keeping me updated and helping me with all my questions. She even walked me to my car and removed the number tag from my mirror! I got in my car and the oil change light had been reset, there was an oil change sticker & they even set my tire pressure!! Coming from working in a service department for 10+ years I am SUPER impressed with this dealership! Not only will I now be driving 2 hours every time I need an oil change, I will most likely buy my next Hyundai here! If you need service or buying COME HERE!! Thanks Ali & the amazing team at Hallmark ❤️
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March 2023 by Johnette Brown
Great experience from start to finish. I highly recommend Chris Moore. He makes car buying an enjoyable experience. Our F&I guy made the paperwork easy and quick.
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February 2023 by Renee Gernertt
Regarding repair services, took car in 4 different times for repair for same thing. First time, was told it never made the noise. 2nd & 3rd repair was unnecessary. 4th time taking it back for same noise I was told they found the problem and the first 2 repairs really did need to be done when all they really had to do is some problem solving instead of doing $1k in repairs that were not needed.
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January 2023 by marilyn cobb
My daughter was involved in an accident on Wednesday, December 21, while on her way home from Florida to Mississippi for Christmas. The accident occurred in Alabama when a wheel broke off of a logging truck, struck her car and totaled it; the truck driver took off. We quickly needed to get her a car so she could return to Florida for work. After going through the war zone of dealing with other dealerships, the absolute rudeness and snide remarks, telling us they had the car she wanted and then oops the car was sold but trying to get us to get a more expensive vehicle, we found online what she wanted at Hallmark Hyundai North. She talked to Yuan Nichols that night and told him what we had been through. He immediately jumped into action and called her right back to tell her the car she wanted was on the lot and he'd have it ready for her the next day. The financing paperwork was done over the phone; Yuan took the time discussing all the details with her, and we traveled the almost 2 hours to get there the next day.Yuan was so great to work with. His level of professionalism, friendliness, knowledge, and concern was something we hadn't dealt with before. We hadn't planned on getting a new car for Christmas, but he made us feel at ease, answering our questions, and patiently getting us through the paperwork and making us feel confident in buying the 2023 Tucson. In fact, everybody we came in contact with was friendly making us feel like we were part of the Hallmark Hyundai North family. I had to go to the service department about the warranty, and the women in there were friendly, helpful, and efficient making me feel even more confident with dealing with this dealership. Customers who were in there were telling me about the great service, so that made me feel even better about Hallmark Hyundai North. Kash with a "K" was great to work with completing the financing and warranty paperwork. He spent the time clearly explaining everything to us. Not that we were planning on the expense of a new car at this time, but at least he made the time spent fun. Might as well laugh when you're signing all the paperwork for a new car.I'm still amazed at the fact that Yuan spent all the time that he did sitting in the car with my daughter setting everything up for her, linking her phone, and patiently explaining how everything worked. I can't thank him enough.All in all, I can't even put into words after what we had been through how great the whole staff at Hallmark has been. The world can be ugly sometimes, so it was nice to have people treating us with the respect and quick assistance the way they did.
