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November 2023 by Kimberly Handy
Have had internet service with Xfinity since March and it’s been down more than working. It always takes days before the “service interruption” is fixed. Meanwhile my daughter have to go without the ability to do her online classes. This company is the worse of the worse.
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November 2023 by Kita Jay
Poor customer experience.
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June 2023 by Lester Calloway
Since Xfinity has outsourced their customer service, this has absolutely the worst experience I had with any service. The automated system is the worst... it is not helpful. If you get a customer service rep, nine times out of ten, you will not reach a rep in the USA.The price has increased and the service has decreased. When they let you know, "the calls are being recording for quality assurance..." obviously not. Because, it they were recording and being reviewed, then management would know, they are having issues.On the flip side, they probably do know, but don't give a s***. I definitely would not refer Xfinity to anyone looking to change services.Now the outage issue. Those with Xfinity have been w/out service 6/17/2023. They won't provide updates and the automated system has been useless. Storms happen all the time and this lack of preparedness is totally unacceptable. Currently, no one can give you an estimated time the services will be restored.If any one knows a reputable cable service or streaming service, other than this one, please post your recommendations here. it would be greatly appreciated.I've already calculated my bill, per day... 10+ days no service, you will not offer me a $20 credit. No ma'am, no sir!!!!!!!
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May 2023 by Ariel Piggs
Poor service my first month and every day my internet is down can’t call I’n so I went into the store only thing they say is nothing they can do cancel service
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April 2023 by Jonathan Pierre
If you want somebody to help you and be professional, ask for Semaj Summerville.aw3some guy
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February 2023 by Kan P
Went in for to replace a old remote the customer service was excellent and speedy service.
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January 2023 by Rick kiser
Tried to return equipment and change my plan, I pulled up and an employee met me at the door and took my equipment from me and said he would give a receipt for it. I told him I wanted to change my plan and he told me if I wanted to make changes I would have to call it in he would not do it for me. I think he said “we don’t do that here “.
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December 2022 by Treveno Daggins
The worst experience I’ve been with Xfinity for years and they charge me $500 dollars prior to me paying my $189.00 bill went into the store very good sales consultant the manager put in a request for my refund never followed up with me nor looked into why my refund got denied worst manager ever will never do business with Xfinity nor will I refer anyone they are thieves don’t trust them not this store but the company in general be aware .
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August 2022 by Tasha N.
I moved to a home that could not receive xfinity service and they made sure that I wouldn't have to pay for anything.
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July 2022 by Darryl Jones
This is a new store with poor service. I had an issue with my phone. I was asked to go to the store to changea Sim card. I reached the store and called a technician. They asked me to call them on a different line. I asked a store associate it they had a phone in this communication store that I could use to call their store technician. This individual told me that their phone in the store did not work. After kooling down I ask to speak with a manager. I asked the same questions. She replied yes reluctantly. This is the kind of customer service that should be reported. For the record I still did not get the issue of blocked call on my cell service resolved. I do not recommend the location or service.
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March 2022 by Keiaira Smith
UPDATED STORE HOURS :SUNDAY - 12:00p - 5:00pMONDAY - SATURDAY 10:00a - 7:00pEFFECTIVE IMMEDIATELY !
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January 2022 by Marqurrell Harris
Had this service for less than a month and technician had to come out again because my internet keeps going out so I get to tell their teachers and my job that I am going to be late because I have to wait on a tech to show up in the afternoon or that my kids can't turn in homework because my internet is down again I would not recommend these services hellbi can't even get the local channels good thing I had a smart TV so I could connect to it but no local channels this is trash
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January 2022 by Anthoniece McGuffey
GET TOO MNAY OUTAGES , CANT GET A LIVE REPRESENTATION ON PHONE ONLY A ROBOT . OUTAGE MESSING UP MY WORK STATION
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December 2021 by Loft54
GPS and maps are wrong on this store. It is in front of Cosco in Ridgeland, Ms. Google please fix your maps! Go by address do not use your GPS app. It won’t work! Good luck!
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November 2021 by Isabelle Brown
Essence helped us and she is the absolute best!!! She took care of us, she was so nice and helpful. She took time with us! We love her!!!
