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December 2023 by jeff horne
Got oil change today requested Che k tire press indicates on.after service indicates still on.indicater sensor good no codes are on after cool weather.how do I know they did anything else correct
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November 2023 by Amanda Calhoun
A friend of my son's came to Memphis, from Louisiana, to visit. On the way up here, someone side wiped her car, did a lot of damage to the exterior, and bent the axles, and popped a tire, among other things. She was stuck on the side of the interstate, putting the donut on the car, and crying - mid-panic attack, because shes in a strange place, and terrified of the semis blowing past her. So, she called another Gateway first, and told them everything that happened, but they couldn't help her, cause they only work on diesels at that location. So, they sent her to the Wilson Rd location, and she went in and asked for whoever it was they told her to ask for. They fixed everything for her, and when she went to pay, they had already taken care of it for her!!! I am floored at the kindness they showed her!! People simply don't do stuff like that anymore, and that's so sad!! Always lead with kindness, because you never know what someone may be going through. Faith in humanity restored!!! Thank you guys for taking care of my girl!! Keep up the great work!! Just, amazing... ??
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July 2023 by Charles L.
I went to Gateway in Senatobia,Ms to get my oil.changed. I was one of the first people in there and it took them over an hour to do a synthetic oil change. I came over there cause other companies across the street take that long also. I have been to places that do it especially when u r first in line about 20 minutes. Then not only that. The other place I go does full synthetic Castro oil for about $56.00. Gateway did it for $104.00. I thought they were suppose to be faster and better. There service was good but slow. Prices were much higher than competitor. I'm not sure if I will be back anytime soon. I definitely won't be back for a new set of tires. That would be over $1,450.00. I thought they would be better than that. I was wondering if they were doing something else with my vehicle. It took them so long to do an oil change. It was almost an hour and a half. I said an hour up above. It was almost 1 hour and a half. That's to long for me and then u charge $104.00 for synthetic oil change? Then most people I know they don't have that much time to spare.
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July 2023 by Henry Simmerman
Highly recommend. Very Friendly !! very professional
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June 2023 by Kimberly Taylor
Mr. Chuck, Tyler or Bryan are hands down the best people to contact for your services. When I call and talk to either one of them the job gets done and done right. I love taking my vehicle to them because they are the best. Every vehicle I’ve had I’ll call Mr. Chuck and he makes sure to answer all my questions and is very helpful all the guys there are amazing! Thanks to them all!
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April 2023 by William Sanders
I was charged for a service that didn't fix the issue I was having with my vechile. Being genuine and showing some integrity towards your customers goes a long way. I would've been fine paying a inspection fee or something for them taking the time out to access the problem and providing knowledgeable information. I went to different tire shop who broke everything down to me where it was perfectly understood. So instead of getting $1400, Gateway only received $80 and lost a future customer in the process. I'll pay for that life lesson but never will I recommend nor shop with them again.
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March 2023 by wesley boland
Seem every other review is a mixed bag as is mine. I was getting a simple oil change and 2 hrs. later I would just deal with the roulette wheel of Wal-Mart. If I have mechanics who don't have something to do or don't know how to do a simple oil change they should not be working. I was giving the hometown Gateway a try but like all other locations if there is a way to charge something else or suggest something else we get it when we can. I know it busy but there should be an up tick in productivity. Also it makes you uneasy when 2 other peoples vehicles experienced problems while I waited. 1 a sensor and the other a plug not plugged back in.
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March 2023 by Ashby Johnson
I just left the store and was told that they ONLY do tires, oil changes and wiper blades. No other services are available in Senatobia. I needed plugs, wires, and a belt change. Looking like Firestone will be getting my money.
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February 2023 by shawn wagner
I have never tried Gateway before. I called a few places, but nobody had my tires in stock. I pulled into Gateway at 11:00 AM on a Saturday and figured i would have no luck because they closed at noon. Not only did they have my size tires they had the job done in less than an hour. The staff was exceptional as well as the quality of work. They have gained my trust for sure.
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January 2023 by Mitchell R
I use them sometimes, I've had a mixed bag of good & not-so-good. They replaced a tire for me once & did a great job. A not-so-good is when I recently had a nail in my tire and they got it out, patched it. A week later, I was routinely checking my tire pressure before driving 5 hours and that tire had 50 psi, and it should normally hold 32 psi. So they're alright, just watch out for stuff like that
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October 2021 by Sandy Rome
I highly recommend this tire center. My daughter and I were traveling and my low tire pressure light came on. We exited off the interstate and put air in the tire but it was going low. We pulled in at Gateway Tire and they were on it. They patched the tire for me in less than 30 minutes. They didn't even charge me. They were so helpful and courteous. Thanks so much again!
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August 2021 by Carole Schellang Main
I was there for 4 hours still didn't get everything done. When your mechanics stand around and do nothing, your customers suffer!! I will take my car to another Gateway. As I was told 3 hours at the most. No excuse for men standing around doing nothing.
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July 2021 by air huck
I had some issues with my steering wheel shaking once I past 70 Mph. But I got 2 new tires and an elighment done for 400.00 dollars. And it couldn't ride any better now. So very grateful.
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July 2021 by Shannon Esque
Don’t waste your time. Go somewhere else. My husband went for a simple oil change. They accused the person who gave my husband his last oil change that they doctored the oil plug, which happened to be Homer Skelton Ford. They lost his oil plug and tried to blame it on somebody else. So instead of them owning up to it, they pushed his car in the parking lot. It can’t be driven because it can’t hold oil now. How hard is it to run to OReily to get a replacement plug? Or even own up to it? We had to tow our car to Homer Skelton Ford where they repaired everything and gave us an oil change for free and even reimbursed us for the tow. Now Gateway needs to take customer service skill lessons from Homer Skelton Ford.
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July 2021 by Rob B.
I have no idea what these other reviews are about. But, we had an amazing experience. We were passing through town and got a flat. They put our spare on and charged us nothing! Amazing!!!
