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January 2024 by Sambu
Good insurance company at low price. The only problem is that they never answer the phone so impossible to reach them if you have a problem and can’t go to the office
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January 2024 by Brian Kerwin
Worst insurance company. Raised my rates for month to month coverage after an agreed upon amount. They are charging me 2300 dollars for canceling my auto policy. Under no circumstances choose this company for auto insurance.
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July 2023 by Cory
Go here for an IDP (international driver's permit). The service was great and it took less than 10 minutes total including photos. This is much easier than mailing in your form. Google AAA IDP form and fill it out before you go in. It's super easy. Matt was very helpful.
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May 2023 by Cassondra Blackmon
I've been with this company for 8 years and I must say AAASouthaven is the worst branch EVER! The customer service sucks. They never answer calls and take ownership when they make a mistake. The only thing that they do well is take your money!
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February 2023 by Renee B.
These Agent's are terrible here! Read the reviews and do better please! Geesh
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December 2022 by Anthony Day
Incompetent, slow, unprofessional.
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September 2022 by Samantha Wallace
I HAD a GREAT agent but she retired. I've been a member for 6 years, but since then this agency has gone downhill, and customer service is the PITS. If you want to be treated like a 5th class citizen, this is the place. Indefinite HOLD on calls to St.Louis.
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August 2022 by Samantha Anne
I HAD a GREAT agent but she retired. I've been a member for 6 years, but since then this agency has gone downhill, and customer service is the PITS. If you want to be treated like a 5th class citizen, this is the place. Indefinite HOLD on calls to St.Louis.
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August 2022 by Ken Robertson
I use to be a policy holder and was thinking of coming back. Not sure what happened to this office. It's sad that no one ever answers the phone there. Doesn't look good if you need your agent and can never get through to someone. Sad!
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January 2022 by Jasmine Jones
I wouldnt say anything bad about this particular location. However AAA altogether is a rip off. Good Sam is way better in my opinion. Coming from someone who used AAA for years. They make you pay for services after 3 occurrences in a year. If you have an older car good sam is good or not. Unlimited miles and service calls is always a plus when getting road side assistance. And good sam roadside is number 1. AAA basically just taking people money. I gave them 2 stars because before i knew about uncle sam they were there. Took forever for them to come. But they did.
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September 2021 by Morgan Wilkie
This is the second time now I’ve needed a tow in the past two months, and both times I’ve ended up calling a local tow company instead. They take forever to arrive and only call back once you’ve cancelled the tow. Don’t waste your time with them!!!
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September 2021 by Morgan W.
This is the second time now I’ve needed a tow in the past two months, and both times I’ve ended up calling a local tow company instead. They take forever to arrive and only call back once you’ve cancelled the tow. Don’t waste your time with them!!!
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June 2021 by Susan Dixon
Anytime I've had a problem they've come out and taken care of it
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May 2021 by Kenneth Henderson
Jerry doing his job! Keep up the good work and the other stuff members
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April 2021 by Cassandra Herring
They can tow your car or fix flat tires!
