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February 2024 by Maria Montemayor
Excellent customer service. The associates are incredible kind. I definitely recommend this store to everyone.
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February 2024 by Christy Grilliette
If I could give negative 5 stars, I would. Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. I called my husband and we agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that he put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the hot glue gun.
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February 2024 by daniel allison
It takes an act of congress to receive any sort of help from any of the staff who are getting paid to do absolutely nothing required of their job.
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February 2024 by cathy hall
My laptop was hacked. They cleaned it up and checked everything out. Very fast and very reliable
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February 2024 by D&J Carr
Great service by the team member at the front door. Got me in and out right away.
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February 2024 by Willene
Their prices are good, but they always want to sale you unwanted warranties that aren't any good.
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February 2024 by Wes Garbarini
Staff there are attentive and helpful, however, their in store selection is pretty abysmal. I imagine that is more of a corporate issue than this particular location. The two things we were looking for we got elsewhere.
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February 2024 by Dorothy Washington
Wonderful
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January 2024 by Tait Darby
Been shopping at this Best Buy for my electronics for a while now five star all around
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January 2024 by SGS Services LLC Audio Services
No Service from staff….. None!
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January 2024 by Mia Green
Awesome customer service experience ever
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January 2024 by Ronald Wiggins
Not enough help
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January 2024 by R. McClure
Excellent service and attention to my needs
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January 2024 by Robbie Rowland
Not ordered yet
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January 2024 by Robert Clarke
Went in tonight knowing exactly what I wanted. I was buying a soundbar and had already done my research. I spent about 30 minutes in the store looking to see if I find the soundbar on the floor. None were out so I was fully dependent on an employee acknowledging our existence. That didn’t happen. Ever. We left. Thanks Conn’s Homestore for our new soundbar.
