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March 2024 by Nakeisha
The hotel was very nice. The clerks was very sweet and helpfulBut that GM or DM I forgot which title she hold. She is a KAREN!! RUDE AND UNPROFESSIONAL. She most definitely judged me based on the color of my skin tone. I wanted to extend my stay but she told me the hotel was sold out. I went online and booked a room under a relative name and guess what, the reservation went through and she checked in for me. She threaten to put me out because I questioned her. My tone was low and I was respectful. It's all on surveillance. I never experienced a karen. It took everything in me to keep BunQuishaneka under control lol because I could've gotten out of character. She need more training on hospitality.
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March 2024 by Mark Jenkins
Probably be back
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March 2024 by D W
Clean quiet place. Plenty of restaurants around. Close to freeway and shopping and gas stations.Rooms: Clean. Quiet.Walkability: Plenty of walkable shopping nearby.
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March 2024 by claudia maria santos
Easy access, close to a shopping mall. The hotel offers items to buy such as food etc. Clean environment, spacious room, full kitchen.
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March 2024 by Brad Camerino
Getting very rundown.
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January 2024 by Amy Rosenberg
This was a great stay!! We were looking for a pet-friendly hotel and this fit the bill perfectly!!
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December 2023 by flim flam
Terrible hotel with unsavory people roaming about. Doesn't feel safe at all. Uncharacteristic for a IHG property. Pool was full of kids wearing regular clothes to swim. Hallway downstairs smelled like weed. Didn't feel safe leaving my car with stuff in it in the parking lot. Our room had a hole in the sink with a bucket to catch water. The inside of the closet wasn't finished with putty on the wall. Stains all over the carpet and old furniture with dings and marks. We asked the woman at the front desk to change hotels and she said she couldn't do anything since the GM wasn't in. I asked when the GM would be in. Monday. This was on Friday night. The person that makes decisions isn't reachable on weekends? Unbelievable. Someone also tried walking into our room at 8am. Said they didn't know anyone was in the room. Stayed at the Holiday Inn Express a week earlier in the same neighborhood and it was fine. Avoid this spot like the plague unless you enjoy staying in the ghetto.
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December 2023 by Adam Coleman
After checking in, we noticed the floors and carpets were very dirty (and stayed this way the 6 days we were there). The first room they checked us into, the bathroom sink and vanity was leaking and had black mold all in it. We notified staff and they immediately got us into a new room. The smell in this room was very dank and musty. We controlled it with air freshener. The people who used the patio that week, threw their chicken bones in the grass and not the trash. Our dog choked on 2 different ones I couldn't find and pick up. Pool was clean and staff were courteous and helpful but as far as IHG comfort and cleanliness standards go I feel this one isn't there. Also lots of commercial air traffic next door and semis backing into nearby mall all hours of the night.
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December 2023 by Brittany McDaniel
No stars if you ask me but I have to give one :/ ! I'm an IHG EMPLOYEE & I was coming in town the weekend before Thanksgiving do to a family emergency. & the GM was completely rude when I called to confirm & add my sister to the room ! I've been in the hotel business over 5 years now & I do know that all do not run exactly same in different cities. My flight was arriving 11pm that night & the GM canceled my reservation without my knowledge. I guess she was mad that I called back asking for her name. I did report the GM after our conversation i had with her on the phone beforeshe canceledmy reservation. She had threaten that she would canceled my reservation after I was trying to explain my reasoning but she didn't care and all because i said congratulations on being a GM smh. After I told her there was no need to cancel my reservation because of that. Again I expressed that i was coming in town do to a family emergency & that i would be in late & i really needed my room. She then told me that my reservation was good & that it would be ready once I got there. If it wasn't for me checking my reservation before I got on my flight I would've showed up with no room. This is how you DO NOT treat people. I was completely stressed having to now find other arrangements just minutes before boarding my flight. & this isn't the first time. I've booked a room for my sister once before here & she was also rude to my sister. I would never spend my hard earned money with this hotel or even recommend ANYONE after the treatment i incantered with the GM. She seemed very heartless to me. & all I wanted was to come in town, take care of my family & get back home. I could've rebooked but I didn't & why would I if the GM was as rude & disrespectful as she was for canceling my reservation without my knowledge. She would've did it again or had someone to do so.
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September 2023 by Connie Bodine
Never again! Room was clean but not equipped. No hairdryer just 1 fork and spoon. Couldn't use patio outside pool for drunken men. Young men smoking pot at our entrance in and out of Hotel. We watched a young man looking under cars to steal catalytic convertors. I felt very threatened every time I took my dogs for a walk. Beer bottles, bottle cans and cans and cigerette butts everywhere. No complementary coffee, that's a first for us in all our years of traveling.We will request that my husbands company never book us in a Candlewood again.The only really good thing I can say is that the young man at the desk was a sweetheart.
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February 2023 by Shae Johnson-McClerkin
Besides the front desk staff, they deserve zero stars. First, this place, after you past the very front of the lobby, should be labeled as a MOTEL. Everywhere in there it was smelly and dirty. It’s a place for truckers and construction workers. Not for leisure travel. The elevator was consistently at 90+ degrees and smelled like sweat and dogs. The hallways had dead roaches and water bugs. The room was disgusting. Literally nothing was clean. The walk in shower had so much dirt, grime and mold that you wouldn’t even want to get in it. There was dirt, dust and crumbs everywhere. Instead of them putting in a fresh roll of tissue and paper towels, they left an almost finished roll on the handle which was taped together. It disgusted me so bad that my 7wks business travel stay was canceled after a few days cause I couldn’t take it anymore!
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February 2023 by John H.
We have family in the area, and during the past three years have stayed at five hotels and two airbnbs in Southhaven / Olive Branch. That doesn't make me an expert, but does give me some experience for comparison and contrast. The climate in this region must make it really hard to keep mildew / mold under control, as this seems an issue everywhere we've stayed. In the "hotel" category, I'll give this CS location reasonably good marks after two visits, each multiple days. The staff has been helpful, and the room cleaner than those at other places. And, so far, noise has not been a big issue, with good sleeping even on Friday/Saturday night. Thanks, CS.
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January 2023 by Rob Scholl
The room was aged, somewhat dirty on arrival. The door stuck, no towels twice asked for. Pool then closed, put the trash out and was scolded by someone for putting it outside our door. Toilet backed up. Overall loud location with planes overhead all night.
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September 2022 by steve glissendorf
Great location with lots around to do. The rooms are big and spacious and could be incredible. You can see the age of this place, but some maintenance would really help. Caulking, holes in the walls. The call button for the elevator is about to fall through the wall. I moved a chair in my room and it had obviously been a while since the floor had been vacuumed underneath. Over all just ok...
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August 2022 by James Prickett
Because the front desk service don’t call people before authorizing the card to take money. I was staying longer and instead of asking how I would like to take care of this they just ran my card. The room was nice but the front desk made it a bad experience. I will never stay at this hotel again.
