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March 2024 by Alicia Lara
The food is not good. To make this Mexican food to make that type of dishes you must have the flavor and seasoning of carnitas and rice and chicken al pastor. I didn't like guacamole. I bought a burrito, it's expensive at all.
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March 2024 by Felicia Parker
The amount of time it took for anyone just to come to the window just to see if our order was ready was ridiculous. The order didn’t come with the chips requested and the girl said they weee out. We watched at least six employees and not one had the decency to acknowledge we were even there. We waited 20 minutes for our order that we placed prior to leaving and had my confirmation email that the food was ready for pickup prior to getting in line. Do better with your customer service
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March 2024 by Lex Don
Great food. Always
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March 2024 by Shekina Aaron
There is always something missing!!! The food station was dirty!!! The food is mixed with other ingredients because they are poor servers!!! Then have the nerve to charge $2 extra for half a chip bag!!! Never any veggies and no guacamole!!!
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March 2024 by Ebony Brown
The worst Chipotle in the Memphis area, pick up order is always wrong and the people at the window are rude.
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March 2024 by Misty Rodriguez
This place is insanely busy. The workers were kind and nice. Funny but they were out of almost all the
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March 2024 by latasha b
I order my food online everything that was on there was incorrect. The rice was hard the bean was hard the meat was not done. They put more sour cream and cheese in the bowls.
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March 2024 by S J (Allaboutme#)
My Chicken was dry, unpleasant faces providing service. They look like teens (so want be to hard on them) suggest just speak, and smile when you do.I spoke 1st to both employees I encountered.
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February 2024 by SHUN BELL
I went to the Southaven location last week and today, no steak. The wait time was 15 and 20 minutes. Why? Apparently, steak is a popular item, so why make customers who want it wait. I didn’t wait, left both times. I will not go back.
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February 2024 by Karla Vasquez
If I could give ZERO I would!!! Ordered a burrito with double chicken and beef and a veggie bowl. Girl rang up burrito for $27 and mind you this was maybe 4 inches long and VERY THIN, I asked her did she just charge me $27 for a burrito and she said yeah and then looked at me crazy when I told her they could keep it. On my veggie bowl I couldn't even get half the stuff I wanted because "THEY WERE OUT" Mind you this was at 6:30 p.m. and they don't close til 11 p.m. Did not have many meats to choose from. Guy making burrito and bowls was rude he got mad bc he said we were holding up his line. This was my first to chipotle and I mentioned this and they said ok and, read the menu before you get up here, I have trouble seeing and so couldn't see menu til I got up there. I am so disappointed in how dirty the inside was as well. I'm not one to complain but when there's so much wrong with a business, SOMETHING needs to be said and hopefully management or something will do something about this.Vegetarian options: No lettuce, how are you selling salads ifyou don't even have lettuce? Tomatoes looked old and soggy and guacamole was brown!!
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February 2024 by Kelly Kish
I ordered via DoorDash and ordered chips and cheese dip. They gave the DoorDash driver my order including their cheese dip but they were OUT of chips. Who does that? What good is dip with no chips? Poor service and no communication. The door dash driver called me. He was excellent. The store will never be on my list of places to go or order from.
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February 2024 by Marcus Moore
I was trying to surprise my wife with one of her favorite meals but they didn't have all of the fixings for her burrito bowl. The food wasn't pleasant to the eye but I ordered it anyway because I didn't want to add an extra hour to my already 3 hours drive to the Olive Branch location. I will just add that hour next time because I don't think I'll ever stop by this location again.
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February 2024 by Chrissi Hill
They were out of almost everything and the cashier yelled that they were out of cheese and if we wanted queso, we had to pay for it !
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February 2024 by Future Millionaires
I hate this location. Always out of stuff. Food always mixed in with other food. HORRIBLE, HORRIBLE, HORRIBLE!!!! NEEDS NEW MANAGEMENT
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February 2024 by Alexis Heyser
Junky as heck in there. When for the first time today and now I know not to go back